List of Chattermill Customers
London, E1 5JL,
United Kingdom
Since 2010, our global team of researchers has been studying Chattermill customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chattermill for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chattermill for Customer Analytics include: HelloFresh, a Germany based Retail organisation with 19595 employees and revenues of $7.61 billion, Skyscanner, a United Kingdom based Transportation organisation with 1000 employees and revenues of $359.0 million and many others.
Contact us if you need a completed and verified list of companies using Chattermill, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chattermill customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
HelloFresh | Retail | 19595 | $7.6B | Germany | Chattermill | Chattermill | Customer Analytics | 2022 | n/a |
In 2022 HelloFresh implemented Chattermill as its Customer Analytics platform to operationalize customer feedback across product, marketing, and retention functions. The deployment was led by the Voice of the Customer organization and used Chattermill to directly associate NPS responses and recipe ratings with lifetime value and retention signals for prioritization.
The Chattermill implementation centralized feedback ingestion, sentiment analysis, topic extraction, and dashboarding to surface drivers of loyalty and churn. Configuration emphasized correlation workflows that link NPS and recipe ratings to customer segments, automated topic tagging for dietary and preference clusters, and configurable dashboards to support the Reactivation Team and product decision making.
Integrations focused on ingesting structured and unstructured feedback sources such as NPS surveys, recipe ratings, reviews, and customer outreach results, with operationalization into segmented messaging and reactivation workflows. The platform was configured for multilingual processing and localization to support HelloFresh expansion into 17 countries, enabling the Voice of the Customer team to surface regional taste preferences and competitive signals.
Governance established a central VoC operating model, embedding Chattermill outputs into product and marketing prioritization and reactivation playbooks. Teams were encouraged to act on both negative and positive sentiment, with reward mechanisms tied to positive product outcomes, and the implementation was credited with improving efficiencies in discovering subsegments such as growing vegan and health oriented cohorts.
|
 |
Skyscanner | Transportation | 1000 | $359M | United Kingdom | Chattermill | Chattermill | Customer Analytics | 2016 | n/a |
In 2016 Skyscanner implemented Chattermill as its Customer Analytics application. Chattermill was deployed to centralize Voice of the Customer signals and provide a unified customer feedback analytics capability for Skyscanner's Customer Service organization.
The Chattermill implementation emphasized feedback ingestion, sentiment analysis, topic extraction, automated tagging, and dashboarding to surface NPS and customer satisfaction trends. Configuration focused on analytics pipelines and role-based dashboards to support operational customer insight workflows, enabling analysts and Customer Service managers to track themes and sentiment across channels within the Customer Analytics environment.
Chattermill operated alongside Skyscanner's existing customer engagement tooling, with Customer Service teams using Zendesk for case handling while Chattermill provided analytics and reporting used to inform Help Centre optimization and internal booking system initiatives. The operational scope centered on the Customer Service organization and supporting product development activity that amplified user voice across the company.
Governance included formal ownership of NPS measurement and distribution, and the introduction of a Product development function and best practices into the Customer Service team to act on insights from Chattermill. Explicit outcomes reported alongside these initiatives included an increase in customer satisfaction from 44% to 93% and a 40% reduction in Help Centre contact volumes.
|
Buyer Intent: Companies Evaluating Chattermill
- Loft Concerts, a Germany based Leisure and Hospitality organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||