List of Cincom Eloquence CCM Customers
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United States
Since 2010, our global team of researchers has been studying Cincom Eloquence CCM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cincom Eloquence CCM for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cincom Eloquence CCM for Customer Engagement include: Molina Healthcare, a United States based Healthcare organisation with 18000 employees and revenues of $40.65 billion, WPS Health Insurance, a United States based Insurance organisation with 1300 employees and revenues of $400.0 million, Everence Financial Advisors, a United States based Banking and Financial Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Cincom Eloquence CCM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Everence Financial Advisors | Banking and Financial Services | 10 | $1M | United States | Cincom Systems | Cincom Eloquence CCM | Customer Engagement | 2024 | n/a |
In 2024, Everence Financial Advisors implemented Cincom Eloquence CCM to modernize document management for its financial-services operations in the United States. The deployment targeted customer communications and regulatory compliance, aligning with the Customer Engagement category and concentrating on finance and member communications including ACA SBC forms.
The Cincom Eloquence CCM implementation centralized template management, automated template development workflows, and standardized output generation for customer and regulatory documents. Template library consolidation and authoring efficiency were explicit objectives, with the project reducing average template development time by 25 percent and consolidating the template library by 15 percent. These capabilities were configured to support version control, reusable content blocks, and template parameterization consistent with Customer Engagement document production patterns.
Operational coverage focused on finance and member communications teams across the United States, and the rollout established formal template governance and change-control processes to manage regulatory form updates. The deployment is documented in Cincom's customer success story, which describes the implementation context and the emphasis on compliance and customer communication workflows.
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Molina Healthcare | Healthcare | 18000 | $40.7B | United States | Cincom Systems | Cincom Eloquence CCM | Customer Engagement | 2023 | n/a |
In 2023, Molina Healthcare deployed Cincom Eloquence CCM across its U.S. managed-care operations to scale document generation and support member communications. The deployment focused on health insurance document generation workflows and meeting state specific compliance requirements, aligning with the Customer Engagement category for high-volume correspondence management.
Cincom Eloquence CCM was configured as a centralized document composition and template management platform, maintaining a library of around 200 active letter templates and template version control. The implementation included automated batch and event driven document generation, variable data insertion and conditional content logic to enable personalized member communications and standardized letter production across managed care lines of business.
Operational coverage extended across Molina Healthcare's U.S. managed care operations, with the application embedded in member outreach, enrollment notices and compliance correspondence workflows. Governance described in the case study highlights centralized template lifecycle management and approval workflows to ensure state specific regulatory compliance and consistent messaging.
The project yielded a reported 20x increase in documents generated annually and management of around 200 active letter templates, results documented in Cincom's Molina case study. Molina Healthcare's use of Cincom Eloquence CCM demonstrates a Customer Engagement implementation focused on scalable, compliant member communications.
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WPS Health Insurance | Insurance | 1300 | $400M | United States | Cincom Systems | Cincom Eloquence CCM | Customer Engagement | 2013 | n/a |
In 2013 WPS Health Insurance's TRICARE division implemented Cincom Eloquence CCM to improve claims and member/provider communications in the United States. The deployment used Cincom Eloquence CCM in the Customer Engagement category to consolidate correspondence generation for claims and customer-service workflows, focusing on member and provider notifications and outbound communications.
Implementation centered on template-driven correspondence management, automated document composition, rules-based personalization and outbound communication orchestration to support claims correspondence and member/provider messaging. Configuration emphasized standardized templates and automated generation of letters and notices to reduce manual handling and improve accuracy in customer correspondence.
The rollout was executed within the TRICARE division and supported customer-service and claims operations, with governance establishing template approval workflows and correspondence standards to meet regulatory and operational requirements. The initiative was documented in Cincom press coverage distributed via Marketwired, describing the operational scope and communication objectives.
Outcomes reported in the announcement include a reduction in average customer-service request handling time from 6.5 minutes to under 5 minutes, same-day turnaround for 90 percent of outbound communications, improved accuracy, and a customer-service rating around 98 percent focused on claims and customer correspondence.
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