List of Cisco CX Cloud Customers
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Since 2010, our global team of researchers has been studying Cisco CX Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco CX Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco CX Cloud for Customer Experience include: Assicurazioni Generali, a Italy based Insurance organisation with 82599 employees and revenues of $79.90 billion, AstraZeneca, a United Kingdom based Life Sciences organisation with 94300 employees and revenues of $73.98 billion, DENSO Japan, a Japan based Automotive organisation with 76462 employees and revenues of $28.22 billion, Choctaw Nation of Oklahoma, a United States based Government organisation with 11000 employees and revenues of $2.07 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco CX Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco CX Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assicurazioni Generali | Insurance | 82599 | $79.9B | Italy | Cisco Systems | Cisco CX Cloud | Customer Experience | 2022 | n/a |
In 2022 Assicurazioni Generali implemented Cisco CX Cloud, a Customer Experience application, to centralize visibility and operational control of network assets across its Italian operations. The deployment targeted IT and network operations and security teams in Italy and was delivered through Cisco Success Tracks to accelerate onboarding and configuration.
Cisco CX Cloud was configured to provide a single pane of glass for network asset inventory and telemetry, to streamline TAC case handling workflows, and to surface license utilization for optimization. The implementation emphasized cloud-based monitoring and ticket acceleration capabilities, aligning network reliability monitoring with operational incident handling and license management functionality.
Operational coverage was limited to Generali Italy, with the platform providing consolidated operational visibility for network operations and security functions. Integration with Cisco TAC case processes was a focal point, enabling faster escalation and resolution workflows between Generali staff and Cisco support.
Governance and process change included centralized incident intake and escalations into TAC workflows and tighter license governance to support cost optimisation. The project delivered faster case resolution and cost optimisation for Generali Italy, as reported in Cisco's customer story, and contributed to improved network reliability for the covered operations.
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AstraZeneca | Life Sciences | 94300 | $74.0B | United Kingdom | Cisco Systems | Cisco CX Cloud | Customer Experience | 2019 | n/a |
In 2019, AstraZeneca implemented Cisco CX Cloud, adopting Cisco CX Cloud in the Customer Experience category to centralize customer support and digital service operations. The program was positioned under enterprise architecture oversight and customer experience leadership to create a repeatable platform for support and service orchestration across business functions such as customer service and IT operations.
The implementation focused on standard Customer Experience functional modules, including case and ticket management, knowledge management, proactive monitoring and alerting, and analytics and reporting. Cisco CX Cloud was deployed as a cloud-hosted CX platform with role based access controls, service orchestration capabilities and API oriented configuration to enable automation of incident workflows and analytics driven routing.
Rollout and governance were managed through staged functional phases governed by enterprise architecture and customer experience teams, using configuration management and change control to enforce standardized service level workflows. Operational coverage emphasized customer support and IT operations, with architecture led change management to align service orchestration, reporting, and platform configuration with enterprise policies.
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Choctaw Nation of Oklahoma | Government | 11000 | $2.1B | United States | Cisco Systems | Cisco CX Cloud | Customer Experience | 2022 | n/a |
In 2022, Choctaw Nation of Oklahoma implemented Cisco CX Cloud in the Customer Experience category. The deployment used Cisco CX Cloud together with Success Tracks and Catalyst Center to establish centralized vendor-managed tooling for network asset visibility and lifecycle orchestration across the organization.
Cisco CX Cloud was configured to deliver real-time asset visibility, accelerate IOS and security patching, and reduce time to manage vulnerabilities. Success Tracks provided structured onboarding and operational playbooks while Catalyst Center supplied device-level visibility and orchestration, enabling targeted patch workflows and vulnerability triage consistent with Customer Experience operational controls.
The project targeted IT, network operations and security across the Choctaw Nation in Oklahoma, covering hundreds of sites and device endpoints. Operational scope included centralized patch management, vulnerability handling, and continual asset inventory for tribal government IT operations.
Governance shifted toward centralized visibility and orchestrated patching workflows to accelerate patch cycles and streamline vulnerability management. The implementation produced measurable outcomes reported by Cisco, including faster patch cycles and significantly fewer P-SIRT incidents.
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Automotive | 76462 | $28.2B | Japan | Cisco Systems | Cisco CX Cloud | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating Cisco CX Cloud
- PT. Mastersystem Infotama, a Indonesia based Professional Services organization with 880 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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