List of Cisco Unified Intelligence Center Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-526-7209
Professional Services
90400
$53.8B
Since 2010, our global team of researchers has been studying Cisco Unified Intelligence Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unified Intelligence Center for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unified Intelligence Center for Analytics and BI include: Speedy Hire, a United Kingdom based Professional Services organisation with 3554 employees and revenues of $523.0 million, Principality, a United Kingdom based Banking and Financial Services organisation with 1250 employees and revenues of $219.0 million, Irish Revenue Commissioners, a Ireland based Government organisation with 7033 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Unified Intelligence Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | Cisco Systems | Cisco Unified Intelligence Center | Analytics and BI | 2013 | n/a |
In 2013, Irish Revenue Commissioners implemented Cisco Unified Intelligence Center. The deployment delivered Analytics and BI capabilities to the ROS helpdesk and administrative operations at the Castlebar site, supporting more than 50 helpdesk users and centralizing call reporting workflows.
Cisco Unified Intelligence Center was configured to produce call reporting summaries, scheduled reports and analytics dashboards for helpdesk performance monitoring and incident reporting. Configuration work included creation of report templates, data extraction and transformation routines for analysis, and export workflows that produced documentation in Microsoft Word and Microsoft Excel for stakeholder review.
Operational integration focused on ingesting helpdesk call records into Cisco Unified Intelligence Center to enable both call level and aggregated reporting for ROS helpdesk staff. Implementation activities documented in the engagement included installation of new computing equipment and peripheral hardware, day to day administration of the helpdesk application, and coordination with external professionals for technical escalations.
Governance and rollout emphasized mentoring and workplace training, with on the job user mentoring and support for new methods and systems. Ongoing operational responsibilities included first line resolution of minor issues, production of call reporting summaries for management, and user mentoring to embed reporting driven workflows.
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Principality | Banking and Financial Services | 1250 | $219M | United Kingdom | Cisco Systems | Cisco Unified Intelligence Center | Analytics and BI | 2018 | n/a |
In 2018 Principality deployed Cisco Unified Intelligence Center to centralize Analytics and BI for its Customer Services organization. The implementation supported the Operational Support team based in Cardiff and was aligned with ongoing workforce planning and contact centre reporting activities during January 2018 to November 2019. This deployment placed Cisco Unified Intelligence Center at the center of Principality Analytics and BI for Customer Services, enabling scheduled MI outputs used by frontline managers and departmental leads.
Cisco Unified Intelligence Center was configured to deliver scheduled and ad hoc management information, including weekly, monthly and quarterly MI reports and call reporting. The implementation supported historical analytics and real-time dashboarding for service metrics such as ASA and AHT, and the Operational Support team used Excel and VBA based capacity planners alongside the platform to forecast yearly call and workload volumes. Real-time queue visibility was surfaced to agents and supervisors in concert with agent reskilling and coaching workflows.
The deployment integrated explicitly with Cisco Finesse for real-time agent and queue monitoring and with Calabrio One WFM for employee schedule maintenance and workforce management data exchange. These integrations supported end to end operational use cases, including forecasting, schedule adherence, capacity planning and cross-functional stakeholder reporting across Customer Services. Data flows between Cisco Unified Intelligence Center, Cisco Finesse and Calabrio One WFM enabled consolidated reporting used by Customer Services management and the Operational Support team.
Governance and process changes accompanied the rollout, with creation and maintenance of process and procedure guides, business continuity plans and business impact analysis for disaster recovery. The Operational Support team coordinated disaster recovery tests and worked closely with management and key stakeholders to ensure correct distribution of resources and timely completion of support tasks. Reporting ownership, schedule publishing and escalation workflows were formalized to support ongoing Analytics and BI operations within Customer Services.
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Speedy Hire | Professional Services | 3554 | $523M | United Kingdom | Cisco Systems | Cisco Unified Intelligence Center | Analytics and BI | 2018 | n/a |
In 2018 Speedy Hire implemented Cisco Unified Intelligence Center to consolidate contact center reporting and analytics within its IT Service Desk environment, aligning the deployment with the Analytics and BI category. The deployment supported Service Desk teams and the IT Department by centralizing scheduled and on-demand reporting used by team leaders, managers and directors.
Cisco Unified Intelligence Center was configured to deliver historical and near real time reporting, scheduled exports and quality assurance dashboards, with analysts generating monthly, fortnightly, daily and bespoke reports for governance and operational review. Functional capabilities implemented included call detail and agent performance reporting, hunt group monitoring and automated report delivery, with outputs routinely collated into Microsoft Excel for presentation and audit use.
Operational integrations reflected in the implementation included data ingestion and report synthesis from House on the Hill and Microsoft Dynamics AX, connectivity to the Cisco telephony environment for account and hunt group visibility and management, and linkage to network monitoring via SolarWinds for outage context. User provisioning and permissions workflows were enforced through directory and audited account controls, enabling report-driven audits of access and permissions across the IT estate.
Governance and process changes accompanied the deployment, operating within an ITIL framework with formal call vetting and escalation workflows, creation of training materials and a centralized knowledge base to feed the Service Desk. Report outputs were used for auditing access and change logs, and operational outcomes recorded in internal notes included consistent quality checks, a centralized knowledge repository and positive customer feedback as measures of adoption and process alignment.
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FAQ - APPS RUN THE WORLD Cisco Unified Intelligence Center Coverage
Cisco Unified Intelligence Center is a Analytics and BI solution from Cisco Systems.
Companies worldwide use Cisco Unified Intelligence Center, from small firms to large enterprises across 21+ industries.
Organizations such as Speedy Hire, Principality and Irish Revenue Commissioners are recorded users of
Cisco Unified Intelligence Center for Analytics and BI.
Companies using Cisco Unified Intelligence Center are most concentrated in Professional Services, Banking and Financial Services and Government, with adoption spanning over 21 industries.
Companies using Cisco Unified Intelligence Center are most concentrated in United Kingdom and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Unified Intelligence Center across Americas, EMEA, and APAC.
Companies using Cisco Unified Intelligence Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Cisco Unified Intelligence Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Unified Intelligence Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.