List of Cisco Webex Engage Customers
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Since 2010, our global team of researchers has been studying Cisco Webex Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Webex Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Webex Engage for Customer Engagement include: Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Southern Water, a United Kingdom based Utilities organisation with 2610 employees and revenues of $1.13 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco Webex Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco Webex Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco Webex Engage | Customer Engagement | 2020 | n/a |
In 2020 Centrica implemented Cisco Webex Engage to modernize customer contact workflows and broaden non-voice channels across its contact center estate. The deployment positioned Cisco Webex Engage as a Customer Engagement solution used to reduce inbound voice volume and provide digital channel options for Centrica’s customer service and retention operations.
The implementation focused on multichannel messaging capability configuration, with explicit onboarding of WhatsApp as a customer-facing channel to deflect voice calls. Cisco Webex Engage was configured to present messaging interactions to contact center agents, enabling unified handling of digital conversations alongside traditional voice work, consistent with Customer Engagement functional workflows such as omnichannel routing and agent session management.
Integrations were centered on WhatsApp messaging connectivity and operational routing into Centrica agent queues, supporting teams including Service and Landlords and Retentions. The rollout covered contact center agent workflows in the United Kingdom, shifting a portion of inbound volume into messaging channels and surfacing digital conversations to existing service desks.
Centrica reported measurable operational outcomes that were captured during the deployment, including a shift of 5% of customers to WhatsApp and Net Promoter Score results of +60 for Service and Landlords and +40 for Retentions, and noted reduced voice call handling and lower cost to serve as part of the solution impact. Cisco Webex Engage supported new conversational channel governance and agent workflows, with Centrica leadership citing improved customer and agent feedback as part of the program’s success.
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Southern Water | Utilities | 2610 | $1.1B | United Kingdom | Cisco Systems | Cisco Webex Engage | Customer Engagement | 2018 | n/a |
In 2018 Southern Water deployed Cisco Webex Engage to support Customer Engagement for a Brighton-based complaints portfolio. The deployment focused on managing complex, longstanding and emotive customer complaints, providing a platform for stakeholder meetings and coordinated communications.
Cisco Webex Engage was configured to orchestrate public meetings and internal Webex conferences, capture meeting minutes and actions, and maintain centralized case records used to create bespoke letters and presentations. Configuration emphasized case management workflows, meeting scheduling, secure conferencing and reporting capabilities that the customer case lead used to track actions through to completion.
Operational coverage centered on the customer case lead role in Brighton and extended to Customer Service, Asset Management, Operations and Service teams, enabling cross-functional issue resolution and asset fix coordination. The solution supported stakeholder engagement including councillors and MPs, and provided a single orchestration point for public meetings and internal coordination.
Governance changes included formalized meeting chairing, minute and action capture, escalation pathways and bespoke service protocols that the case lead implemented to aid complaint resolution. Process restructuring emphasized balancing customer concerns with business risk and compliance, while preserving auditable records for each case. Documented outcomes include maintained case files and multiple client commendations sent directly to the CEO acknowledging the results achieved.
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