List of ClickHelp Customers
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Since 2010, our global team of researchers has been studying ClickHelp customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ClickHelp for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ClickHelp for Document Management include: Ibm, a United States based Professional Services organisation with 288300 employees and revenues of $60.53 billion, Trifectix, a United States based Professional Services organisation with 15 employees and revenues of $3.0 million, Intsights Cyber Intelligence, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ClickHelp, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ClickHelp customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ibm | Professional Services | 288300 | $60.5B | United States | ClickHelp | ClickHelp | Document Management | 2018 | n/a |
In 2018, IBM implemented ClickHelp for Document Management to support technical documentation and product help across product teams. ClickHelp is cited by the vendor as the platform IBM uses for technical documentation and product help, with a customer testimonial noting improved vendor responsiveness and ongoing product improvements.
The implementation concentrated on documentation authoring and knowledge base publishing capabilities typical of Document Management deployments, including content authoring, single source publishing, topic based reuse, versioning, access controls, and full text search. ClickHelp provided the application level tooling for creating, maintaining, and publishing product help and technical manuals, serving documentation and product teams within IBM.
Deployment scope aligned the IBM ClickHelp Document Management implementation with cross team documentation needs and support knowledge base processes rather than being limited to a single product line. Operational coverage described in vendor materials implies technical writers and product teams used ClickHelp for authoring, review workflows, and publishing product help.
Governance emphasized vendor collaboration and a feedback channel with ClickHelp to drive product improvements, consistent with the testimonial about responsiveness. The outcome explicitly communicated by the vendor is improved vendor responsiveness and overall satisfaction with the ClickHelp documentation tooling.
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Intsights Cyber Intelligence | Professional Services | 10 | $1M | United States | ClickHelp | ClickHelp | Document Management | 2017 | n/a |
In 2017, Intsights Cyber Intelligence implemented ClickHelp as a centralized portal for product manuals. The ClickHelp deployment serves as a Document Management solution to host private product manuals and password protected customer documentation for the cybersecurity vendor.
The implementation consolidated multiple private manuals behind a branded customer portal with custom branding and token based single use login for restricted access, using ClickHelp for portal delivery and access controls. Functional capabilities emphasized in the rollout included centralized documentation publication, controlled customer access, and streamlined internal maintenance workflows to keep multiple manuals updated.
Operational scope covered product documentation and knowledge base functions for a cybersecurity provider with a global footprint, with implementation activities based in the United States. Governance moved toward centralized documentation ownership and access control policies to support faster customer onboarding and easier internal maintenance of multiple manuals, outcomes explicitly reported by the customer.
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Trifectix | Professional Services | 15 | $3M | United States | ClickHelp | ClickHelp | Document Management | 2017 | n/a |
In 2017, Trifectix implemented ClickHelp for Document Management to publish product user guides and centralize developer facing documentation. The deployment targeted Team Orca and focused on developer and DevOps documentation workflows within the United States, aligning documentation outputs with release engineering needs.
ClickHelp was configured to produce multi version outputs and generate installation PDFs, with templates and publishing workflows tuned for product user guides. The implementation emphasized automated packaging of documentation for installers and repeatable build artifacts to support versioned documentation delivery.
The implementation integrated ClickHelp into Trifectix's CI/CD pipeline using ClickHelp's REST API to automate documentation generation and packaging as part of build and release automation. Documentation generation steps were invoked from the pipeline, enabling continuous publication of updated guides alongside software builds and reducing manual handoffs between engineering and documentation owners.
Operational governance focused on embedding documentation tasks into developer and DevOps workflows, shifting authoring and publishing triggers into automated pipelines. The automated approach produced faster multi version outputs and installer PDFs, reduced manual documentation work, and supported accelerated release cadence.
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