List of Clientshare Premium Customers
London, EC3A 5AW,
United Kingdom
Since 2010, our global team of researchers has been studying Clientshare Premium customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Clientshare Premium for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Clientshare Premium for Customer Experience include: Compass Group UK, a United Kingdom based Consumer Packaged Goods organisation with 60000 employees and revenues of $39.05 billion, SEKO Worldwide, LLC, a United States based Transportation organisation with 2500 employees and revenues of $900.0 million, CH&CO, a United Kingdom based Professional Services organisation with 6200 employees and revenues of $378.0 million and many others.
Contact us if you need a completed and verified list of companies using Clientshare Premium, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Clientshare Premium customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CH&CO | Professional Services | 6200 | $378M | United Kingdom | Clientshare | Clientshare Premium | Customer Experience | 2023 | n/a |
In 2023, CH&CO deployed Clientshare Pulse as part of Clientshare Premium in a Customer Experience initiative to manage Quarterly Business Reviews and capture CSAT/NPS across its contract catering operations in the United Kingdom. The implementation centralized client feedback capture and introduced real-time alerts to surface service issues to operational teams.
Configuration emphasized QBR scheduling and reporting, automated CSAT and NPS survey workflows, and event-driven alerting tied to service issue records. Clientshare Pulse was provisioned with role-based dashboards for account managers and operations leads to monitor client satisfaction and follow up on alerts.
Operational coverage extended across CH&CO client success, account management and regional catering operations teams in the United Kingdom, enabling rapid escalation and coordinated resolution of client issues. The design supported cross-functional handoffs between commercial teams and onsite operations to prepare QBR materials and close feedback loops.
Governance established a recurring QBR cadence and an escalation workflow driven by Clientshare data, assigning responsibilities for alert triage and client outreach. Use of Clientshare Premium alongside Clientshare Pulse provided the real-time visibility that helped CH&CO take immediate action and extend at least one contract.
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Compass Group UK | Consumer Packaged Goods | 60000 | $39.0B | United Kingdom | Clientshare | Clientshare Premium | Customer Experience | 2023 | n/a |
In 2023, Compass Group UK implemented Clientshare Pulse to standardise business-review workflows and improve client response rates. The deployment was executed within the Clientshare Premium Customer Experience suite, providing a centralized mechanism for visibility into account health for leadership and commercial teams.
Configuration focused on Clientshare Pulse capabilities, including standardized business-review templates, automated client survey workflows and centralized account health dashboards. These configurations aligned recurring review cadence and reporting to support account management and contract review processes common in Customer Experience implementations.
The operational scope targeted Compass Group UK’s education and contract catering segment, with primary users in account management, client services and executive leadership. The implementation centralized review inputs and response tracking across sites in the UK education/contract catering segment to create a single source of truth for client engagement and contract health.
Governance changes included formalizing business-review cadence, centralized reporting to leadership and embedding survey-driven response processes into account management workflows. Compass Group UK reported a reduction in renewals put out to tender by over 85 percent in their UK education/contract catering segment following the Clientshare Pulse deployment, and increased leadership visibility into account health supported ongoing commercial oversight.
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SEKO Worldwide, LLC | Transportation | 2500 | $900M | United States | Clientshare | Clientshare Premium | Customer Experience | 2023 | n/a |
In 2023, SEKO Worldwide, LLC trialled Clientshare Pulse with top UK accounts and then expanded usage to Clientshare Premium within the Clientshare platform, aligning the deployment to the Customer Experience category. Clientshare Premium was used to capture NPS, CSAT and written feedback across more than 200 clients globally, providing structured customer sentiment inputs to commercial and customer success teams.
The implementation concentrated on feedback collection and survey orchestration capabilities, with configuration for recurring NPS and CSAT surveys and mechanisms to capture freeform written feedback. Clientshare Premium consolidated feedback into centralized dashboards and reporting, enabling account level sentiment views and category-aligned analytics to surface account health and qualitative themes.
Operational coverage began with a UK pilot across strategic accounts and scaled to a global rollout covering over 200 clients, with the UK senior leadership team using outputs to monitor churn indicators. The platform was embedded in account management and customer success workflows for regular cadence reporting, without public disclosure of technical integrations to other enterprise systems.
Governance followed a pilot then phased roll out, led by senior leadership in the UK who used survey outputs to identify churn risk and uncover growth opportunities. The deployment emphasized standardized feedback collection, consolidated reporting and operationalizing written client feedback into account planning and executive review cycles.
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