List of ClientSuccess Customer Success Customers
Lehi, 84043, UT,
United States
Since 2010, our global team of researchers has been studying ClientSuccess Customer Success customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ClientSuccess Customer Success for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ClientSuccess Customer Success for Customer Engagement include: Mural, a United States based Professional Services organisation with 600 employees and revenues of $130.0 million, Wishlist, a United States based Professional Services organisation with 14 employees and revenues of $1.0 million, Demochimp, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Social Dental, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ClientSuccess Customer Success, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ClientSuccess Customer Success customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Demochimp | Professional Services | 10 | $1M | United States | ClientSuccess | ClientSuccess Customer Success | Customer Engagement | 2014 | n/a |
In 2014 DemoChimp selected ClientSuccess Customer Success, a Customer Engagement application, to centralize customer lifecycle management for its SaaS customer base. The selection in August 2014 focused on operationalizing proactive outreach and consolidating client health signals into a single platform to support customer success activities. The deployment targeted customer success and account management functions within the small professional services firm, establishing a centralized record for pulse and lifecycle status.
DemoChimp implemented the SuccessCycles capability and pulse and health scoring within ClientSuccess Customer Success to prioritize work and sequence lifecycle activities. SuccessCycles was configured to orchestrate recurring lifecycle workflows and pulse scoring was used to surface at-risk or high-priority accounts, improving visibility into client health and day to day workflows. The company reported approximately 20% lift in average customer pulse and health within months of adoption, with the platform driving prioritized outreach and more structured customer success execution.
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Mural | Professional Services | 600 | $130M | United States | ClientSuccess | ClientSuccess Customer Success | Customer Engagement | 2018 | n/a |
In 2018, Mural implemented ClientSuccess Customer Success to consolidate customer data and operationalize SuccessCycles playbooks within its customer success organization. The deployment positioned ClientSuccess Customer Success as the core Customer Engagement system to support renewal and risk prioritization across the organization.
The implementation configured SuccessCycles, described as playbooks, alongside Customer Pulse and SuccessScore capabilities to deliver standardized health scoring and prescriptive engagement steps. Mural centralized account context, activity histories, and success plans in ClientSuccess Customer Success, enabling prioritized work queues and sequencing of SuccessCycle activities for account touch plans.
Operational coverage centered on customer success managers and renewal teams, with the system used to surface at-risk accounts and drive proactive outreach by cross-functional stakeholders. Governance introduced codified playbooks and score thresholds to triage accounts and standardize escalation and handoff workflows between success and renewal functions.
The deployment reduced time spent assembling account context from hours to minutes and enabled more proactive renewal and risk-management conversations across the organization.
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Social Dental | Professional Services | 10 | $1M | United States | ClientSuccess | ClientSuccess Customer Success | Customer Engagement | 2016 | n/a |
In 2016, Social Dental implemented ClientSuccess Customer Success to segment the customer journey, improve onboarding, and standardize a customer health score as part of its Customer Engagement strategy. The deployment focused on configuring onboarding workflows, formalizing a customer health scoring model, and enabling task automation to operationalize proactive intervention triggers for at-risk accounts.
ClientSuccess Customer Success was used to centralize customer success management capabilities, including onboarding orchestration, health scoring, and automated tasking for CSMs. The initiative impacted the customer success function and onboarding teams, improving onboarding visibility and team productivity, saving CSMs time and helping reduce churn through more consistent, score-driven interventions across Social Dental’s client base.
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Professional Services | 14 | $1M | United States | ClientSuccess | ClientSuccess Customer Success | Customer Engagement | 2019 | n/a |
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