List of CloudTalk Virtual Call Center Customers
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Since 2010, our global team of researchers has been studying CloudTalk Virtual Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CloudTalk Virtual Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CloudTalk Virtual Call Center for Call Center include: Glovo, a Spain based Professional Services organisation with 4200 employees and revenues of $900.0 million, Swile, a France based Professional Services organisation with 400 employees and revenues of $153.0 million, MyHeritage, a Israel based Professional Services organisation with 510 employees and revenues of $115.0 million and many others.
Contact us if you need a completed and verified list of companies using CloudTalk Virtual Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CloudTalk Virtual Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Glovo | Professional Services | 4200 | $900M | Spain | CloudTalk | CloudTalk Virtual Call Center | Call Center | 2021 | n/a |
In 2021 Glovo deployed CloudTalk Virtual Call Center, a Call Center application, to support a distributed customer support operation spanning Europe and MENA. The implementation centralized telephony capability into a virtual contact layer to enable market local presence through local numbers and to support remote agent connectivity. The deployment focused on customer support and onboarding functions to scale outbound contact workflows.
CloudTalk Virtual Call Center was configured to scale outbound and onboarding campaigns using CloudTalk Power Dialer and market level local numbers. Functional modules and capabilities implemented included high volume power dialing for outbound sequences, call routing to distributed agents, and number provisioning across markets to enable local caller ID. The architecture emphasized a virtualized contact layer that supports remote agents and programmatic dialing workflows typical of cloud call center environments.
Operational coverage included customer support and onboarding teams across Europe and MENA with provisioning of local numbers in multiple markets to support localized outreach. According to the vendor case study the deployment drove an 82% increase in call volume and a 24% reduction in missed calls, indicating increased contact throughput and improved answer rates following rollout.
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MyHeritage | Professional Services | 510 | $115M | Israel | CloudTalk | CloudTalk Virtual Call Center | Call Center | 2022 | n/a |
In 2022, MyHeritage implemented CloudTalk Virtual Call Center to support its large remote call center team. The CloudTalk Virtual Call Center is a Call Center application deployed to unify calling, integrate with CRM systems, and accelerate outbound campaigns across MyHeritage's global operations with Israel-based agents.
Configuration emphasized centralized dialing and outbound campaign orchestration, agent workspaces with real-time dashboards, call routing and queuing, and call recording and analytics to standardize contact handling. CloudTalk Virtual Call Center also provided automation for campaign dialing and agent wrap-up workflows consistent with Call Center functional patterns.
Integrations focused on CRM system synchronization to enable screen pops, activity logging, and contact data enrichment during live calls, supporting both customer support and outbound sales functions. Operational coverage targeted remote agent management across MyHeritage's global footprint with primary operations in Israel, delivering a unified telephony layer for distributed teams.
Governance shifted toward centralized workflows for outbound campaign planning and consolidated call handling, with rollout aligned to the remote call center organization and new agent operating procedures. CloudTalk reports this implementation produced approximately a 49% increase in monthly call volume and a 21% reduction in missed calls.
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Swile | Professional Services | 400 | $153M | France | CloudTalk | CloudTalk Virtual Call Center | Call Center | 2022 | n/a |
In 2022, Swile deployed CloudTalk Virtual Call Center to improve call quality and CRM-driven pre-sales outreach across its Brazil and France teams. The deployment targeted poor connectivity and low connection rates, concentrating on outbound engagement and pre-sales workflows in those regions.
The CloudTalk Virtual Call Center implementation configured core Call Center capabilities including cloud hosted outbound dialing, call quality monitoring, real time call routing, and activity logging to support CRM-driven outreach. Configuration emphasized agent facing controls such as ring groups, call recording, and call queuing to increase connection consistency and manage peak outbound volumes.
Integrations focused on CRM driven outreach, synchronizing contact lists and call outcomes with Swile pre-sales systems so call activity could feed sales workflows and reporting. Operational coverage explicitly included Brazil and France pre-sales teams, centralizing telephony for multi region outreach and standardizing call handling across those sites.
Governance and rollout included the establishment of outreach workflows, agent scripts, and monitoring cadence to align pre-sales processes with the Call Center platform. According to the vendor customer story, the deployment increased pre-sales productivity by about 30 percent and improved call connection rates by about 40 percent in the covered regions.
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