List of CMTECH MEXX Customers
Recife, 50030-917, PE,
Brazil
Since 2010, our global team of researchers has been studying CMTECH MEXX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CMTECH MEXX for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CMTECH MEXX for Customer Support include: Qualinfo, a Brazil based Education organisation with 2200 employees and revenues of $330.0 million, Government of Brazil, a Brazil based Government organisation with 1000 employees and revenues of $250.0 million, Governo de Pernambuco, a Brazil based Government organisation with 525 employees and revenues of $63.0 million and many others.
Contact us if you need a completed and verified list of companies using CMTECH MEXX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CMTECH MEXX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Government of Brazil | Government | 1000 | $250M | Brazil | CMTECH | CMTECH MEXX | Customer Support | 2023 | n/a |
In 2023 the Government of Brazil deployed CMTECH MEXX as an omnichannel Customer Support platform to centralize federal citizen contact handling. The CMTECH MEXX implementation supported a Federal Government operation spanning 16 contact centers, approximately 800 operators, and roughly 1 million monthly calls, positioning the application at the center of large scale contact center and CRM operations.
The deployment configured CMTECH MEXX with omnichannel routing, case management and analytics capabilities, and embedded advanced vision and biometrics features to accelerate identification and handling workflows. CMTECH MEXX was used to standardize queue management and agent-facing consoles, enabling faster handling and higher first-contact resolution rates consistent with Customer Support platform capabilities.
Operational coverage focused on contact center operations and citizen support functions across the federal operation, with the platform serving as the primary Customer Support application for voice and digital contacts. The implementation impacted contact center workflows and agent processes through consolidated incident handling, unified interaction records, and real-time monitoring of operator activity.
Outcomes reported from the CMTECH MEXX deployment included approximately 90% of contacts resolved in under 2 minutes, a 10% uplift in net promoter score, and a 30% reduction in rejected tickets, reflecting faster handling and improved contact quality driven by the platform and its vision and biometrics features.
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Governo de Pernambuco | Government | 525 | $63M | Brazil | CMTECH | CMTECH MEXX | Customer Support | 2022 | n/a |
In 2022, Governo de Pernambuco deployed CMTECH MEXX to establish a multichannel Service Desk for the State Government of Pernambuco, using the application as the core Customer Support platform. CMTECH implemented and continues to operate the environment in a consortium model, providing a managed service delivery approach for the state IT support estate.
The implementation leverages MEXX Omnichannel and service desk capabilities to provide a single point contact for end users, field service management, remote technical assistance and on site technical support. The service desk handles nearly 15,000 tickets per month and the CMTECH MEXX deployment supports standard incident management and service request workflows, ticket triage, dispatching to field technicians and remote remediation processes.
Operational coverage is statewide across multiple government departments, centralizing and optimizing support operations under a unified service desk. CMTECH operates the platform and the delivery processes, coordinating field dispatch, remote sessions and escalation routing, while the CMTECH MEXX configuration enforces consistent categorization and service level handling across sites.
Governance focused on consolidating support intake into a single contact channel and standardizing incident and restoration procedures, which produced improved response and restoration times as reported by the implementation. The deployment is an IT service management oriented Customer Support implementation implemented in Brazil and managed by CMTECH for the Governo de Pernambuco.
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Qualinfo | Education | 2200 | $330M | Brazil | CMTECH | CMTECH MEXX | Customer Support | 2023 | n/a |
In 2023 Qualinfo implemented CMTECH MEXX as its Customer Support platform to centralize ticketing and omnichannel engagement for its education services in Brazil. The deployment used the CMTECH MEXX Omnichannel platform and was scoped as a customer support and CRM use case focused on operationalizing inbound support workflows.
Implementation centered on MEXX Omnichannel modules for ticketing and omnichannel engagement, with configuration workstreams directed at channel consolidation, automated routing and queue management, and migration of existing tickets into the new platform. Configuration emphasized standard Customer Support workflows to ensure continuity of service and preserve open case context during the ticket migration.
The rollout covered Qualinfo support operations across Brazil and targeted business functions in customer service and CRM-driven student and client support. Integration points were limited to in-platform omnichannel capabilities, the implementation narrative does not list external system integrations.
Governance focused on license and cost control, explicitly avoiding foreign-currency licensing exposure while optimizing support workflows and migrating legacy tickets into MEXX. Outcomes reported by the vendor include an approximately 60% reduction in license costs and an approximately 30% increase in Net Promoter Score following the CMTECH MEXX implementation.
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