List of Cogent Synergy CRM Customers
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India
Since 2010, our global team of researchers has been studying Cogent Synergy CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cogent Synergy CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cogent Synergy CRM for CRM include: Hokuriku Bank, a Japan based Banking and Financial Services organisation with 3662 employees and revenues of $1.10 billion, NCO Europe, a United Kingdom based Banking and Financial Services organisation with 490 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Cogent Synergy CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cogent Synergy CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hokuriku Bank | Banking and Financial Services | 3662 | $1.1B | Japan | Cogent Innovations | Cogent Synergy CRM | CRM | 2015 | n/a |
In 2015, Hokuriku Bank implemented Cogent Synergy CRM. The bank uses Synergy! CRM on its public website to capture customer inquiries and route digital interactions into its core CRM, reflecting its use of the CRM application for customer engagement and relationship management.
Configuration emphasized contact management, web lead capture, case management, and workflow automation to support retail banking customer service, call center operations, and branch relationship management. Cogent Synergy CRM was configured to centralize customer profiles and standardize interaction handling across digital and branch channels, with operational governance focused on unified data stewardship and standardized workflows for inquiry routing and case handling.
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NCO Europe | Banking and Financial Services | 490 | $23M | United Kingdom | Cogent Innovations | Cogent Synergy CRM | CRM | 2020 | n/a |
In 2020, NCO Europe implemented Cogent Synergy CRM as the CRM platform supporting its NHS Test and Trace contact center operations. The deployment ran across the November 2020 to December 2021 program and was used by remote call handlers to log interactions, book vaccination appointments, manage complaints, access translation services, and escalate medical emergencies where callers required urgent attention.
Cogent Synergy CRM was configured to support core CRM workflows including inbound call logging, case management, customer profile management, and appointment scheduling. Agents were trained on Synergy CRM to capture structured interaction records and to follow scripted resolution paths aligned to public health guidance, providing a consistent contact handling model for customer service and case resolution.
The implementation operated alongside telephony and engagement tools with calls received through NICE, call handling supported by Infinity, and outbound dialing via Connex, reflecting integrated contact center operations. Staff coordination and remote collaboration used Google Hangouts for team communication while agents recorded interaction data in Cogent Synergy CRM, creating a unified interaction trail across systems.
Governance and operationalization focused on rapid remote onboarding, role based access for contact handlers, and clear escalation workflows including emergency procedures to contact emergency services. Agents reported handling between 30 and 80 calls per day, and the program emphasized process adherence, script usage, and remote quality controls to maintain consistent service delivery during the NHS Test and Trace engagement.
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Buyer Intent: Companies Evaluating Cogent Synergy CRM
- Gerad International Resources, a Nigeria based Professional Services organization with 20 Employees
- US Department of Energy, a United States based Government company with 15936 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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