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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

List of Comarch Field Service Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Etisalat Construction and Real Estate 60000 $16.1B United Arab Emirates Comarch Comarch Field Service Management Field Service Management 2015 n/a In 2015, Etisalat e& UAE implemented Comarch Field Service Management to digitize and optimize field workforce operations across the United Arab Emirates, improving route optimization, order and task management and first time fix rates. Comarch Field Service Management is a Field Service Management solution deployed to centralize field scheduling and automate dispatching while enabling mobile execution for technicians. The deployment covered order and task management, resources and time management, a mobile technician application, forecasting and automated dispatching, and route optimization, reflecting core Field Service Management functional workflows such as work order lifecycle, technician scheduling and real time task execution. The implementation emphasized configuration of forecasting and automated dispatching capabilities alongside mobile work capture to support field service orchestration and operational automation. Operational coverage was nationwide within the UAE and focused on field operations, dispatch, workforce management and service delivery functions. Governance changes standardized order to resolution workflows and KPI monitoring, with the platform delivering improved KPI visibility and operational automation and documented improvements in first time fix rates.
Kyivstar Communications 2500 $600M Ukraine Comarch Comarch Field Service Management Field Service Management 2024 n/a In 2024, Kyivstar implemented Comarch Field Service Management to modernize and update its field service maintenance activities for a national telco footprint. Kyivstar is responsible for equipment serving 1.1 million apartments and more than 32 thousand RAN network objects while supporting over 24.3 million mobile subscribers and 1.1 million Home Internet customers, and the Comarch Field Service Management deployment was scoped to address that scale across Ukraine. The implementation focused on Field Service Management capabilities including work order management, technician scheduling and dispatch, route planning optimization, mobile workforce tracking and real time task monitoring, and data capture for timely operational analysis. Comarch Field Service Management was configured to streamline and automate end to end field processes, optimize maintenance windows and route planning for technicians, and present task status and telemetry for centralized operational visibility. Contract discussions spanned two years before the agreement, and Comarch tailored the solution to Kyivstar requirements, positioning Comarch Field Service Management as the platform to lead process standardization and automation. Operational functions impacted include operational support and field engineering teams responsible for 4G, cloud, cybersecurity, digital TV and other telecom services, with governance and rollout oriented around centralized task tracking, technician orchestration and analytics driven task analysis.
MedicAir Italy Healthcare 300 $35M Italy Comarch Comarch Field Service Management Field Service Management 2019 n/a In 2019, MedicAir Italy deployed Comarch Field Service Management to digitize hospital inventory and the delivery of medical gas cylinders and to plan maintenance for thousands of installed medical devices. MedicAir implemented Comarch Field Service Management as a cloud-based Field Service Management application with a mobile app for field technicians and site operators. The implementation emphasized inventory tracking, service planning, technician dispatch, and telemetry-driven alerting, with mobile app workflows for on-site inventory updates and service acceptance. Configuration focused on service scheduling, parts management for cylinder logistics, and preventive maintenance planning for installed devices, aligning Field Service Management functionality with clinical engineering and logistics processes. The cloud architecture centralized asset and transaction records, serving as the operational hub for clinical engineering, logistics, and field service teams across Italian hospital sites, and telemetry-driven alerts were used to trigger timely technician dispatch and service planning. The Comarch press release documents the selection and scope in 2019 and cites improved traceability and more timely technician dispatch as outcomes.
Communications 6800 $2.6B United States Comarch Comarch Field Service Management Field Service Management 2014 n/a
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