Fort Worth, 76108, TX,
United States
PDX Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by PDX Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 PDX Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PDX Inc. has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, ComputerTalk Ice Contact Center for Call Center in 2016, Rackspace Cloud for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PDX Inc. is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Computer Talk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PDX Inc. revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PDX Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Computer Talk | Legacy | ComputerTalk Ice Contact Center | Call Center | CRM | n/a | 2016 | 2016 |
In 2016 PDX Inc. implemented ComputerTalk Ice Contact Center in the Call Center category to centralize client communications across its professional services operations. The deployment targeted the organizationwide contact handling environment and was scoped to support PDX Inc.'s customer facing teams and client services workflows.
ComputerTalk Ice Contact Center was configured with core contact center capabilities including automatic call distribution, interactive voice response, computer telephony integration, agent desktop functionality, call recording, and real time monitoring and reporting. Configuration emphasized skill based routing, queue management, supervisor monitoring, and agent state automation to align contact flows with professional services intake and support processes.
The implementation was integrated with the enterprise telephony infrastructure through CTI interfaces and with select back office systems to enable screen pop and context driven routing for agents. Operational coverage included centralized contact center operations and distributed client services groups within the United States, with platform telemetry feeding centralized reporting and historical analytics for contact operations.
Governance focused on phased agent onboarding, standardized contact handling procedures, and supervisor led performance monitoring to enforce service workflows. Rollout included configuration governance for call routing rules and reporting definitions to ensure consistent handling across teams and to support operational process changes tied to the new Call Center platform.
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||