AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

PDX Inc. Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Computer Talk Legacy ComputerTalk Ice Contact Center Call Center CRM n/a 2016 2016
In 2016 PDX Inc. implemented ComputerTalk Ice Contact Center in the Call Center category to centralize client communications across its professional services operations. The deployment targeted the organizationwide contact handling environment and was scoped to support PDX Inc.'s customer facing teams and client services workflows. ComputerTalk Ice Contact Center was configured with core contact center capabilities including automatic call distribution, interactive voice response, computer telephony integration, agent desktop functionality, call recording, and real time monitoring and reporting. Configuration emphasized skill based routing, queue management, supervisor monitoring, and agent state automation to align contact flows with professional services intake and support processes. The implementation was integrated with the enterprise telephony infrastructure through CTI interfaces and with select back office systems to enable screen pop and context driven routing for agents. Operational coverage included centralized contact center operations and distributed client services groups within the United States, with platform telemetry feeding centralized reporting and historical analytics for contact operations. Governance focused on phased agent onboarding, standardized contact handling procedures, and supervisor led performance monitoring to enforce service workflows. Rollout included configuration governance for call routing rules and reporting definitions to ensure consistent handling across teams and to support operational process changes tied to the new Call Center platform.
Marketing Automation CRM 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2021 2021
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2017 2017
IT Decision Makers and Key Stakeholders at PDX Inc.
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PDX Inc. Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PDX Inc. Technographics

PDX Inc. is a Professional Services organization based in United States, with around 500 employees and annual revenues of $50.0 million.

PDX Inc. operates a diverse technology stack with applications such as Zoom, ComputerTalk Ice Contact Center and Rackspace Cloud, covering areas like Audio Video and Web Conferencing, Call Center and Application Hosting and Computing Services.

PDX Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zoom Video Communications, Computer Talk and Rackspace Technology.

PDX Inc. recently adopted applications including Rackspace Cloud in 2021, Zoom in 2020 and Google Cloud Platform (GCP) in 2020, highlighting its ongoing modernization strategy.

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Our research team continuously updates PDX Inc.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete PDX Inc. technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.