List of Conecteo Kiamo Customers
Martillac, 33650,
France
Since 2010, our global team of researchers has been studying Conecteo Kiamo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Conecteo Kiamo for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Conecteo Kiamo for Call Center include: Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, SNCF, a France based Transportation organisation with 276000 employees and revenues of $45.59 billion, Cristal Union, a France based Manufacturing organisation with 2000 employees and revenues of $1.79 billion, Groupe Macsf, a France based Insurance organisation with 1500 employees and revenues of $900.0 million and many others.
Contact us if you need a completed and verified list of companies using Conecteo Kiamo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Conecteo Kiamo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank West BnP Paribas | Banking and Financial Services | 178000 | $76.5B | France | Conecteo | Conecteo Kiamo | Call Center | 2012 | n/a |
In 2012, Bank West BnP Paribas implemented Conecteo Kiamo as its Call Center application. The deployment positioned Conecteo Kiamo as the primary platform for managing customer contacts and interaction records within the bank's contact operations.
Conecteo Kiamo was configured to deliver core call center functionality, including automatic call distribution, interactive voice response, omnichannel routing, agent desktop CRM workflows, call scripting and recording. The implementation emphasized integration of customer relationship management capabilities with contact handling, enabling agents to view unified interaction histories and follow standardized engagement scripts.
The solution was deployed to orchestrate telephony and digital channel workflows, connecting incoming voice and message streams to agent interfaces and CRM data stores. Operational coverage focused on contact center and customer service functions, with real time dashboards and queue management used by supervisors to monitor service levels.
Governance around Conecteo Kiamo included role based access controls, standardized call handling procedures and configuration controls to maintain compliance. The rollout included process alignment for agents and supervisors, embedding Conecteo Kiamo into operational workflows for ongoing contact management.
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Cristal Union | Manufacturing | 2000 | $1.8B | France | Conecteo | Conecteo Kiamo | Call Center | 2015 | n/a |
In 2015, Cristal Union implemented Conecteo Kiamo as a Call Center application to support its contact center operations for customer and partner support. The deployment was delivered by vendor Conecteo and focused on operationalizing inbound and outbound voice handling, queue management, and agent orchestration for Cristal Union's customer-facing teams.
Conecteo Kiamo was configured with standard call center functional modules including automatic call distribution, interactive voice response, skills based routing, agent desktop tools, interaction logging, call recording, and real-time and historical reporting. Configuration emphasized contact routing, skills profiles, and configurable agent workflows consistent with Call Center operational practices.
Operational coverage targeted Cristal Union customer service and partner support business functions within its manufacturing organization, with governance centered on centralized configuration of routing rules, escalation policies, and agent role definitions. Rollout and ongoing operations relied on Conecteo provided platform configuration and administration, with internal governance aligning contact center workflows to existing service processes.
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Groupe Macsf | Insurance | 1500 | $900M | France | Conecteo | Conecteo Kiamo | Call Center | 2018 | n/a |
In 2018, Groupe Macsf implemented Conecteo Kiamo, deploying the Call Center application after evaluating several market solutions and securing validation from the Member Relations Department and the Information Systems Department. The selection aimed to centralize customer exchange management and unify member interactions across contact centers.
Conecteo Kiamo was phased in over a one year rollout, with the first wave focused on voice channels delivered in less than six months and the remaining channels installed over the following six months. The solution now processes inbound and outbound flows including calls, emails, chat sessions, web callbacks, post and other digitized documents.
Conecteo Kiamo provides a single adviser interface that integrates complete customer data and response support tools, and an IVR server that improves the member welcome to the contact center. All flows are automatically distributed to the most competent advisers according to Groupe Macsf defined business rules, and supervisors use customizable views to monitor customer service activity in real time and interact live with advisers.
Deployment and operational governance were validated by the Member Relations and Information Systems departments, and rollout was structured to preserve business continuity during phased adoption. The implementation impacted member relations and customer service operations by unifying interactions into a single interface and enabling rule based routing and supervisor level monitoring.
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Transportation | 276000 | $45.6B | France | Conecteo | Conecteo Kiamo | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Conecteo Kiamo
- Spotter, a United States based Construction and Real Estate organization with 10 Employees
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