List of ConnectWise Control Support Customers
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United States
Since 2010, our global team of researchers has been studying ConnectWise Control Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConnectWise Control Support for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConnectWise Control Support for Remote Monitoring and Management include: Wipfli, a United States based Professional Services organisation with 2200 employees and revenues of $370.0 million, Nitec Solutions United Kingdom, a United Kingdom based Professional Services organisation with 50 employees and revenues of $6.0 million, Relentless Solutions, a United States based Professional Services organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ConnectWise Control Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConnectWise Control Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nitec Solutions United Kingdom | Professional Services | 50 | $6M | United Kingdom | Connectwise | ConnectWise Control Support | Remote Monitoring and Management | 2024 | n/a |
In 2024, Nitec Solutions United Kingdom deployed ConnectWise Control Support within its service operations, using the Remote Monitoring and Management category solution to centralize remote access and session management. Nitec is a Northern Ireland managed services provider operating across the UK and Northern Ireland region.
The implementation combined ConnectWise Control Support with ScreenConnect Privileged Access, with the case study indicating explicit deployment of the Privileged Access module. Configuration focused on privileged session controls, role based access, recorded remote sessions, and session orchestration to support day to day service desk tasks.
Operational coverage concentrated on the service desk and IT operations teams, with technicians using centralized remote access endpoints and session brokers to conduct troubleshooting and desktop support. The implementation aimed to streamline service desk workflows and reduce ticket volume through faster, auditable remote sessions and credential vaulting.
Governance changes included tightening administrator privileges, introducing session recording and approval gates, and aligning controls to progress toward Cyber Essentials certification in the UK and Northern Ireland. The case study reports rapid benefits within months, including reduced ticket volume and strengthened cybersecurity controls.
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Relentless Solutions | Professional Services | 25 | $1M | United States | Connectwise | ConnectWise Control Support | Remote Monitoring and Management | 2010 | n/a |
In 2010, Relentless Solutions implemented ConnectWise Control Support to provide Remote Monitoring and Management services across its professional services portfolio. The deployment has been long term and multitenanted, running multiple ScreenConnect and ConnectWise Control instances in both cloud and on-prem configurations to support client segmentation and service continuity for US and Caribbean customers.
ConnectWise Control Support was configured to operate core remote support and session management workflows, host online seminars and remote training, and automate managed-services tasks including patching orchestration. Functional capabilities emphasized managed-services automation and rapid patch deployment, aligning with typical Remote Monitoring and Management operational patterns for remote control, unattended access, and scheduled maintenance.
Operational coverage spans managed-services delivery, help desk support, and customer enablement for Relentless Solutions clients across the United States and the Caribbean. The multi-instance architecture, combining cloud and on-prem instances, provides operational separation between client environments and continuity options that supported fast patching and business continuity during a February 2024 vulnerability event documented by the vendor.
Governance and rollout reflect a sustained, multi-instance operating model, with instances provisioned for service delivery, webinar hosting, and automation of client maintenance tasks. The vendor case study describes operational resilience and improved service delivery as outcomes, and the implementation narrative centers on ConnectWise Control Support as the Remote Monitoring and Management platform driving those capabilities.
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Wipfli | Professional Services | 2200 | $370M | United States | Connectwise | ConnectWise Control Support | Remote Monitoring and Management | 2010 | n/a |
In 2010 Wipfli implemented ConnectWise Control Support as its enterprise remote support platform. ConnectWise Control Support operates within the Remote Monitoring and Management category and is deployed to power nationwide service desk work for the firm, supporting remote assistance across Wipfli's United States client base.
The deployment emphasizes use of ConnectWise Control Support modules View and Backstage, with View used for live attended sessions and Backstage used to orchestrate background access and administrative intervention. These module-level capabilities are applied to standard remote support workflows, enabling session handoffs, screen sharing, and centralized session initiation consistent with Remote Monitoring and Management functional patterns.
Operational coverage is focused on internal IT and service desk functions across Wipfli's US operations, with governance focused on centralized remote session procedures and standardized support workflows. The case study documents that the ConnectWise Control Support deployment reduced truck rolls and produced major time and cost savings for distributed support scenarios, while improving first call resolution and uptime for the firm’s US client base.
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