List of Connex One Customer Engagement Platform Customers
Manchester, M2 4JB,
United Kingdom
Since 2010, our global team of researchers has been studying Connex One Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Connex One Customer Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Connex One Customer Engagement Platform for Customer Engagement include: Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Hollywood Bets, a South Africa based Leisure and Hospitality organisation with 2000 employees and revenues of $500.0 million, Intelling Group, a United Kingdom based Professional Services organisation with 989 employees and revenues of $47.0 million and many others.
Contact us if you need a completed and verified list of companies using Connex One Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Connex One Customer Engagement Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Connex One | Connex One Customer Engagement Platform | Customer Engagement | 2022 | n/a | In 2022, Admiral Group implemented Connex One Customer Engagement Platform to centralize outbound campaign orchestration and contact center interaction workflows. The Connex One Customer Engagement Platform was positioned to support Customer Engagement use cases across Sales, Marketing, contact center operations, and IT teams, delivering a unified layer for campaign orchestration and agent interaction management. The implementation emphasized core Customer Engagement capabilities, including campaign and journey orchestration, interaction routing and queuing, agent desktop workflow configuration, and analytics for campaign performance and contact handling. Configuration work focused on campaign templates, rule based routing and scripting for outbound journeys, along with consent and compliance controls aligned to regulatory requirements. Operational rollout targeted contact center and outbound campaign teams, with implementation design intended to coordinate with existing telephony, dialler, and workforce management workflows. Governance included embedding compliance controls for regulated communications and formalizing processes between Sales, Marketing, and Operations to standardize outbound engagement practices, while IT retained configuration and operational ownership of platform administration. | |
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Hollywood Bets | Leisure and Hospitality | 2000 | $500M | South Africa | Connex One | Connex One Customer Engagement Platform | Customer Engagement | 2019 | n/a | In 2019 Hollywood Bets implemented Connex One Customer Engagement Platform as its Customer Engagement solution for customer services. Deployment targeted customer services and social media teams across its South Africa operations and centralized channel handling for Facebook, Twitter and Instagram. The Connex One Customer Engagement Platform configuration emphasized platform management, live chat, email routing and social media engagement, with central case management and workflow orchestration for digital customer services. The implementation notes reference integrations with Conversocial and GeneSys as part of the channel stack, aligning the platform to third party social engagement and contact center capabilities. Operational ownership landed with a Digital Customer Services Manager contracted from Sep 2020 to Apr 2021 who managed platform operations, moderation workflows and channel escalation rules. The rollout concentrated on social media customer services, live chat and email as primary business functions, with configuration supporting unified routing and agent assignment across those channels. | |
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Intelling Group | Professional Services | 989 | $47M | United Kingdom | Connex One | Connex One Customer Engagement Platform | Customer Engagement | 2020 | n/a | In 2020 Intelling Group implemented Connex One Customer Engagement Platform in a cloud-centric deployment to support omnichannel inbound and outbound contact handling for its lead generation, retention sales, and customer service operations. The Connex One Customer Engagement Platform deployment was positioned to serve approximately 700 agents with high availability and to enable geographic expansion into the United Kingdom and South Africa, aligning the Customer Engagement application to core business functions across commercial and operational teams. The implementation included omnichannel contact handling, gamification modules, AI-driven sentiment analysis, quality monitoring, and real-time management information. Connex One Customer Engagement Platform was configured to deliver balanced scorecard style gamification that aggregates multiple performance metrics for individual advisors, and to surface AI insights that feed coaching and learning and development workflows. Operational integrations explicitly included the company data warehouse, reporting pipelines, and Connex One quality modules, creating a single solution flow from campaign scripts to advisor desktop to analytics. Real-time reporting and MI were central to the architecture, enabling client-facing views and operational dashboards that are accessible throughout the day for both Intelling teams and client stakeholders. Governance and process changes centered on rapid campaign provisioning and script-driven workflows, enabling teams to spin up campaigns in less than 48 hours and to trace interactions through reporting into quality assurance. The platform supported a work from home model with cloud security controls that provided continuity for agents and reassurance for clients, and training and coaching processes were adapted to consume AI-derived insights. Outcomes explicitly reported include almost no downtime for 700 people during the March shutdown, demonstrable scalability into South Africa, and accelerated campaign turnaround times. Intelling Group continues to iterate on Connex One Customer Engagement Platform functionality, prioritizing AI insight adoption and incremental module development to extend operational and client-facing capabilities. |
Buyer Intent: Companies Evaluating Connex One Customer Engagement Platform
- Farmfoods, a United Kingdom based Retail organization with 4971 Employees
- Premier Contact Point, a Australia based Professional Services company with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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