List of Convoso Virtual Call Center Customers
Los Angeles, 91364, CA,
United States
Since 2010, our global team of researchers has been studying Convoso Virtual Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Convoso Virtual Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Convoso Virtual Call Center for Call Center include: USHEALTH Group, a United States based Insurance organisation with 860 employees and revenues of $470.0 million, One Health Direct, a United States based Healthcare organisation with 300 employees and revenues of $120.0 million, Bradley Lead Group, a United States based Professional Services organisation with 75 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Convoso Virtual Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Convoso Virtual Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bradley Lead Group | Professional Services | 75 | $3M | United States | Convoso | Convoso Virtual Call Center | Call Center | 2015 | n/a | In 2015, Bradley Lead Group implemented Convoso Virtual Call Center to support outbound lead generation and sales operations in the United States. The Convoso Virtual Call Center was deployed as a cloud contact center and dialer to centralize outbound calling and blended campaign execution for the companys sales and lead management teams. The deployment configured dialer capabilities and blended campaign management alongside enhanced reporting and analytics, enabling campaign blending between inbound and outbound work and providing agent facing call handling tools. The implementation followed Call Center functional workflows including automated dialing, call blending, queue management and dashboard reporting to improve contact sequencing and list penetration. Operational rollout targeted the outbound sales organization and agent groups across the United States, where the system increased contact rates by about 30 percent and reduced customer wait times by roughly half, outcomes documented in the vendor case study. The Convoso Virtual Call Center provided centralized campaign controls and reporting for sales operations and campaign governance, and delivered measurable gains in agent productivity and list penetration. | |
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One Health Direct | Healthcare | 300 | $120M | United States | Convoso | Convoso Virtual Call Center | Call Center | 2021 | n/a | In 2021, One Health Direct implemented Convoso Virtual Call Center in a Call Center deployment to support large-scale outbound healthcare customer acquisition and patient engagement across the United States. The implementation targeted operational issues with poor answering machine detection and inconsistent caller ID presentation by centralizing outbound dialing controls and responsiveness workflows. The deployment configured Convoso Virtual Call Center dialer capabilities, focusing on answering machine detection tuning and caller ID management to improve live connects and agent efficiency. Functional configuration encompassed outbound campaign orchestration, progressive dialing logic, list management and real time agent monitoring to support sales outreach and patient follow up workflows. Operational scope concentrated on sales and patient engagement teams running nationwide outreach campaigns, with governance driven by campaign level configuration, script alignment to healthcare workflows and ongoing operational monitoring to control contact quality. One Health Direct reported significant productivity gains and a greater than 30% increase in sales within the first month after deployment of Convoso Virtual Call Center. | |
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USHEALTH Group | Insurance | 860 | $470M | United States | Convoso | Convoso Virtual Call Center | Call Center | 2023 | n/a | In 2023, USHEALTH Group implemented Convoso Virtual Call Center for insurance sales and lead follow-up across U.S. regional teams. The Convoso Virtual Call Center was adopted by a USHEALTH Advisors agency to address caller ID reputation and to optimize dialing workflows in outbound contact programs, aligning the deployment with the Call Center category and sales operations priorities. Implementation focused on call management capabilities native to the Convoso Virtual Call Center, including dialing workflow configuration, caller ID reputation controls, campaign orchestration, and agent queue management. Configuration work centered on tuning outbound dial patterns and campaign rules to improve contactability and to streamline lead follow-up processes for front line agents and team supervisors. Operational coverage was regional, spanning U.S. teams within the USHEALTH Advisors sales organization, and the rollout emphasized changes to agent dialing practices and campaign governance. Governance adjustments formalized campaign scheduling, monitoring of caller ID reputation, and centralized oversight of outbound campaign performance to ensure consistent dialing behavior across regions. The deployment delivered explicitly reported results, with around a 30% increase in contact rates and roughly 30% more sales, while materially lowering cost per acquisition. Convoso Virtual Call Center served as the primary Call Center platform supporting insurance sales and lead follow-up functions for the USHEALTH Advisors agency during the 2023 implementation. |
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