List of CR Feedback Customers
Garden City, 11530, NY,
United States
Since 2010, our global team of researchers has been studying CR Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CR Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CR Feedback for Customer Experience include: Thrasio, a United States based Retail organisation with 1200 employees and revenues of $202.0 million, Zodee Australia, a Australia based Retail organisation with 25 employees and revenues of $8.0 million, Golfio, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CR Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CR Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Golfio | Retail | 10 | $1M | United States | ChannelReply | CR Feedback | Customer Experience | 2019 | n/a |
In 2019, Golfio implemented CR Feedback to centralize marketplace messaging into its customer support workflow. The deployment used ChannelReply to ingest marketplace messages and surface order information directly inside the helpdesk so agents could see order details in-ticket and speed up customer service workflows.
The CR Feedback Customer Experience implementation targeted Golfio's US CRM and customer support operations, configuring agent-facing ticket views to include order metadata and threaded marketplace conversations. The rollout emphasized ticketing workflow automation and in-ticket context to reduce agent context switching between marketplaces and the helpdesk while maintaining standard support processes and case handling.
|
 |
Thrasio | Retail | 1200 | $202M | United States | ChannelReply | CR Feedback | Customer Experience | 2022 | n/a |
In 2022, Thrasio relaunched Zendesk and implemented CR Feedback within its Customer Experience stack to strengthen CRM and support workflows. The company added ChannelReply to centralize Amazon marketplace messaging into its Zendesk-based CX architecture, aligning the deployment with Thrasio's US and global ecommerce operations.
CR Feedback was configured as a front-line feedback capture and ticketing component, ingesting customer feedback and tying it into Zendesk workflows for case creation and agent handling. ChannelReply consolidated marketplace messages into the same ticket pipeline, enabling unified inboxing, message threading, and standardized agent responses that are typical capabilities in Customer Experience implementations.
The implementation integrated ChannelReply, Zendesk, and Amazon marketplace messaging to provide end-to-end ticket flow across Thrasio's ecommerce support teams. Governance focused on centralizing routing and agent workflows across regional support operations, and the relaunch produced large improvements in first-reply and full-resolution times as part of the CRM and customer experience uplift.
|
 |
Zodee Australia | Retail | 25 | $8M | Australia | ChannelReply | CR Feedback | Customer Experience | 2019 | n/a |
In 2019 Zodee Australia implemented CR Feedback for Customer Experience to centralize marketplace message handling and surface transactional context directly within its CRM and helpdesk workflows. The deployment targeted the retailer's customer service function and aimed to streamline responses to marketplace buyer inquiries.
CR Feedback was configured to surface order and buyer details inside Zendesk via ChannelReply integration, enriching ticket context so agents could see marketplace metadata inline with support conversations. Functional configuration emphasized ticket context enrichment, order lookup display, and embedded agent response workflows to reduce the need for external reference checks during incident handling.
The implementation integrated ChannelReply as the connector that pulls marketplace and order information into Zendesk, making Zendesk the primary interface for marketplace messaging. Operational coverage focused on Zodee's Australia-based customer support team, handling marketplace channels and routine buyer communications within the helpdesk.
Governance centered on updating support workflows and agent procedures to use enriched tickets as the source of truth for marketplace inquiries. As a result agents were able to respond to marketplace messages without leaving the helpdesk, improving support efficiency.
|
Buyer Intent: Companies Evaluating CR Feedback
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||