List of Cresta AI Agent Customers
Sunnyvale, 94086, CA,
United States
Since 2010, our global team of researchers has been studying Cresta AI Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cresta AI Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cresta AI Agent for Chatbots and Conversational AI include: Xanterra Travel Collections, a United States based Professional Services organisation with 3000 employees and revenues of $750.0 million, Brinks Home Security, a United States based Professional Services organisation with 1200 employees and revenues of $515.0 million, Propel Holdings, a Canada based Banking and Financial Services organisation with 415 employees and revenues of $153.0 million and many others.
Contact us if you need a completed and verified list of companies using Cresta AI Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cresta AI Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brinks Home Security | Professional Services | 1200 | $515M | United States | Cresta | Cresta AI Agent | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Brinks Home Security deployed Cresta AI Agent across its contact centers to augment customer care operations. The implementation used Cresta AI Agent within the Chatbots and Conversational AI category to deliver conversational assistance across voice and chat channels.
The deployment implemented Cresta AI Agent alongside Agent Assist to provide real-time guidance for agents and to automate complex troubleshooting workflows. Functional capabilities emphasized agent-facing prompts during live interactions, automated resolution guidance for complex cases, and automation designed to reduce after-call work.
Operational coverage spanned Brinks Home contact centers in the United States, focused on customer care agents handling inbound voice and chat interactions. The Cresta components were embedded in agent workflows to support live interaction guidance and post-call process automation.
Rollout activities included agent enablement and integration of Agent Assist into standard customer care workflows, with governance oriented around operational adoption in contact center operations. Outcomes reported in Cresta's case study for the United States rollout include approximately a 30-point increase in NPS, a 73% reduction in transfer rates, and reduced after-call work.
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Propel Holdings | Banking and Financial Services | 415 | $153M | Canada | Cresta | Cresta AI Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Propel Holdings implemented Cresta AI Agent in the Chatbots and Conversational AI category across Customer Service, Loan Origination, and Collections to support customer-facing operations. The deployment used Cresta AI Agent chat together with Agent Assist and Conversation Intelligence to automate account and payment inquiries and to improve agent productivity.
The implementation combined real-time agent assistance with conversation analytics, configuring Cresta AI Agent for automated chat handling and Agent Assist to surface scripted guidance during interactions. Conversation Intelligence was instrumented for comprehensive call monitoring and post-interaction analysis, enabling structured visibility into agent performance and customer intent. The deployment architecture emphasized automated containment and analytics-driven oversight rather than bespoke integrations.
Per Cresta's case study, early results include a 58% chat containment rate, a 50% reduction in after-call work, and 100% call monitoring, outcomes that supported forecasts of 30 to 40 percent inbound volume growth with minimal headcount increases. Operational scope explicitly covered Customer Service, Loan Origination, and Collections, aligning the Cresta AI Agent implementation with front-office productivity goals and automated inquiry workflows.
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Xanterra Travel Collections | Professional Services | 3000 | $750M | United States | Cresta | Cresta AI Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Xanterra Travel Collections deployed Cresta AI Agent across its Central Reservations to automate routine guest inquiries and provide 24/7 coverage for properties across U.S. national parks. The deployment situates Cresta AI Agent as a Chatbots and Conversational AI solution supporting reservation intake, guest self-service interactions, and contact-center scalability for customer service teams.
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