List of Criterion HCM ch.ai Customers
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United States
Since 2010, our global team of researchers has been studying Criterion HCM ch.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Criterion HCM ch.ai for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Criterion HCM ch.ai for Chatbots and Conversational AI include: Deseret Power, a United States based Utilities organisation with 250 employees and revenues of $220.0 million, Des Nedhe Group Canada, a Canada based Construction and Real Estate organisation with 250 employees and revenues of $75.0 million, Bayley Construction, a United States based Construction and Real Estate organisation with 140 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Criterion HCM ch.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bayley Construction | Construction and Real Estate | 140 | $20M | United States | Criterion | Criterion HCM ch.ai | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Bayley Construction began implementing Sage HCM Payroll and HR modules and incorporated Criterion HCM ch.ai as a Chatbots and Conversational AI component to augment HR and payroll operations. The initiative focused on Bayley Construction's West Coast operations, addressing multi-state, multi-union payroll complexities while bringing conversational AI into employee service workflows.
The implementation configured Sage HCM Payroll and HR modules to handle multi-state tax rules and union pay constructs alongside core HR recordkeeping and benefits administration. Criterion HCM ch.ai was applied as the conversational layer for HR and payroll inquiries, an inferred use consistent with bundled AI features, supporting employee self-service and conversational HR workflows that reduced service ticket volume.
HR and payroll master data was integrated with Acumatica and Procore to centralize financial and project workforce information across West Coast sites, enabling more cohesive reporting between HR, payroll, ERP, and construction management systems. Data orchestration focused on payroll and HR transactional feeds to support downstream financial reconciliation and project labor cost visibility.
The program commenced in late 2022 and went live in early 2023, with go-live covering HR and payroll operations in the scoped region. Reported post-deployment outcomes included reduced payroll processing time, fewer employee service tickets, and improved reporting capabilities, with Criterion HCM ch.ai serving as the conversational interface within the Chatbots and Conversational AI category to streamline employee interactions.
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Des Nedhe Group Canada | Construction and Real Estate | 250 | $75M | Canada | Criterion | Criterion HCM ch.ai | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Des Nedhe Group Canada implemented Criterion HCM ch.ai. The deployment coincided with a Sage HCM rollout of HR, Payroll, and Talent Engagement modules that replaced paper based HR and payroll across its multi employer operations in Saskatchewan.
The implementation configured Sage HCM HR, Payroll, and Talent Engagement modules to automate payroll processing, strengthen reporting, and reduce manual payroll effort. Criterion HCM ch.ai is included in the narrative as a conversational layer aligned to the Chatbots and Conversational AI category, and its use is inferred from the customer’s adoption of the Sage HCM platform which includes conversational AI capabilities.
Operational coverage focused on HR and payroll business functions across multiple employer sites in Saskatchewan, consolidating time and payroll data flows into the deployed HCM environment. The deployment emphasized automated payroll workflows and consolidated reporting within the Sage HCM implementation to support multi employer payroll administration.
Governance and process change centered on replacing paper based HR and payroll procedures with configured module workflows and automated payroll routines. Explicit outcomes reported include improved payroll automation, enhanced reporting, and reduced manual payroll effort.
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Deseret Power | Utilities | 250 | $220M | United States | Criterion | Criterion HCM ch.ai | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Deseret Power implemented Criterion HCM ch.ai to support HR, Payroll, and Talent management for its Utah-based workforce. Deseret Power adopted HR, Payroll, and Talent modules to streamline complex union payroll, improve reporting, and enable mobile self-service for employees.
The deployment used Criterion HCM ch.ai with Chatbots and Conversational AI capabilities inferred as part of the HCM platform to provide conversational self-service for routine HR inquiries and payroll status questions. Configuration prioritized payroll rules and union pay handling, payroll processing workflows, and mobile self-service channels to reduce manual HR touchpoints.
Operational coverage focused on HR and Payroll teams servicing the Utah sites, with rollout activities oriented around mobile enablement and shifting transactional ownership to HR. The implementation yielded faster, cleaner payroll cycles and greater HR autonomy as part of the stated outcomes, and governance changes emphasized delegated case handling and mobile-first employee interactions.
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