List of CronSights Customers
New York, 11211, NY,
United States
Since 2010, our global team of researchers has been studying CronSights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CronSights for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CronSights for Performance and Goal Management include: Autodesk, a United States based Professional Services organisation with 15300 employees and revenues of $6.13 billion, TransUnion, a United States based Professional Services organisation with 13200 employees and revenues of $3.83 billion and many others.
Contact us if you need a completed and verified list of companies using CronSights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CronSights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Autodesk | Professional Services | 15300 | $6.1B | United States | CronSights | CronSights | Performance and Goal Management | 2013 | n/a |
In 2013, Autodesk implemented CronSights as a Performance and Goal Management application to capture handle-time and SLA and lifecycle metrics inside Salesforce Service Cloud. CronSights was used to instrument support agent workflows and aggregate service metrics across ticket lifecycles for Autodesk support operations.
The implementation centered on CronSights modules inferred from vendor descriptions, specifically Handle Time Metrics and SLA & Lifecycle Metrics, with configuration to record agent handle time, timestamp lifecycle events, and compute SLA adherence. CronSights provided centralized metric aggregation and reporting capabilities to surface service performance and agent-level productivity within the Service Cloud interface.
Integration architecture routed Service Cloud ticket events into CronSights for real time metric computation, preserving Salesforce Service Cloud as the operational case management system while CronSights supplied measurement and goal management. Operational coverage targeted Autodesk’s support organization and service operations, aligning CronSights metric feeds with existing ticket workflows and SLA escalation paths.
Governance changes focused on embedding metric capture into agent processes and feeding SLA and lifecycle indicators into support management reviews, enabling ongoing monitoring of service KPIs. Source reporting indicates the deployment was intended to improve support responsiveness and service KPIs through ongoing measurement and SLA visibility.
|
 |
TransUnion | Professional Services | 13200 | $3.8B | United States | CronSights | CronSights | Performance and Goal Management | 2013 | n/a |
In 2013, TransUnion implemented CronSights, deploying CronSights in support of customer service performance measurement. The implementation aligns with the Performance and Goal Management category and targeted operational visibility for contact center workflows within TransUnion's customer service organization.
The CronSights implementation concentrated on handle time and SLA measurement capabilities, providing agent activity monitoring, case resolution time analysis, and SLA adherence dashboards. The specific CronSights modules referenced are inferred from vendor product pages and emphasize handle time analytics, SLA measurement, and agent activity reporting as core functional components of the deployment.
Deployment included an integration with Service Cloud to capture case level events, surface throughput and SLA metrics inside agent workflows, and feed alerts into case handling processes. Operational scope was confined to the customer service organization where case resolution and agent productivity were primary business functions impacted by the solution.
Governance use centered on operational performance management and SLA governance, enabling teams to better understand agent activity and to reduce case resolution times as stated in aggregated company profiles. CronSights is referenced as the vendor application used by TransUnion for these Performance and Goal Management activities.
|
Buyer Intent: Companies Evaluating CronSights
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||