List of Ctalk Contact Centre System Customers
Stafford, ST18 0GA,
United Kingdom
Since 2010, our global team of researchers has been studying Ctalk Contact Centre System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ctalk Contact Centre System for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ctalk Contact Centre System for PBX, VoiP and Phone Systems include: UPS - United Kingdom, a United Kingdom based Distribution organisation with 8000 employees and revenues of $4.50 billion, Warwickshire County Council, a United Kingdom based Government organisation with 8303 employees and revenues of $2.00 billion, Fmg Support, a United Kingdom based Professional Services organisation with 360 employees and revenues of $133.4 million, Cotton Traders, a United Kingdom based Retail organisation with 946 employees and revenues of $99.0 million and many others.
Contact us if you need a completed and verified list of companies using Ctalk Contact Centre System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ctalk Contact Centre System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cotton Traders | Retail | 946 | $99M | United Kingdom | Ctalk | Ctalk Contact Centre System | PBX, VoiP and Phone Systems | 2010 | n/a | In 2010 Cotton Traders implemented Ctalk Contact Centre System in the PBX, VoiP and Phone Systems category to support its United Kingdom retail contact centre operations. The deployment targeted inbound order handling and campaign-driven customer contact, with the system going live on 1 April 2010. The Ctalk Contact Centre System implementation included automatic call distribution ACD, interactive voice response IVR, call recording and an automatic queue reducer designed to manage high-volume inbound orders. Configuration emphasized real-time reporting and controls that allowed business users to adjust call routing and workflow rules without requiring technical resource changes. The rollout integrated the contact-centre functionality with retail CRM workflows to coordinate order handling and campaign responses, providing operational coverage for Cotton Traders retail customer service teams in the United Kingdom. Architecture and operational scope focused on high-uptime voice infrastructure and queue management to absorb campaign spikes and sustained inbound volume. Governance and process changes centered on enabling nontechnical workflow changes and improving operational visibility via real-time reporting. Outcomes explicitly reported included improved real-time reporting, greater flexibility to change workflows without technical resource, high uptime and faster response to campaign-driven call spikes. | |
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Fmg Support | Professional Services | 360 | $133M | United Kingdom | Ctalk | Ctalk Contact Centre System | PBX, VoiP and Phone Systems | 2018 | n/a | In 2018, Fmg Support deployed the Ctalk Contact Centre System as a PBX, VoiP and Phone Systems implementation for its 24x7 fleet incident management operation in the United Kingdom. The deployment supported a transportation and logistics customer service environment and scaled the contact centre from around 50 users to 600 users while prioritising resilience and scalability. The Ctalk Contact Centre System was configured with speech recognition, computer telephony integration, call recording and email routing, delivering core contact centre capabilities aligned with PBX, VoiP and Phone Systems functional workflows. Configuration emphasized virtualised call handling, agent session management and expanded agent capacity to support continuous incident management shifts and high concurrency. Operational coverage included customer service and fleet incident management across multiple sites, using virtualised redundancy to maintain availability for 24x7 operations. Governance focused on staged scaling of agent capacity and platform hardening for resilience, with CTI integration linking telephony events to agent desktops and email routing automated into contact handling flows. | |
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UPS - United Kingdom | Distribution | 8000 | $4.5B | United Kingdom | Ctalk | Ctalk Contact Centre System | PBX, VoiP and Phone Systems | 2018 | n/a | In 2018, UPS United Kingdom deployed the Ctalk Contact Centre System, a PBX, VoiP and Phone Systems solution to support its distribution customer service operations. The deployment established the Ctalk Contact Centre System as the primary telephony platform for UPS United Kingdom, aligning voice handling with established contact centre workflows across its UK support organization. Ctalk Contact Centre System was configured to deliver core PBX and VoIP capabilities including automated call distribution, interactive voice response, inbound and outbound routing, agent desktop telephony, and operational reporting. Configuration emphasized queue management, call routing policies, and standardized contact handling consistent with PBX, VoiP and Phone Systems functionality. The implementation integrated the telephony layer with the UPS Virtual Assistant chatbot on the UPS website to enable seamless handoffs between web chat and voice, preserving interaction context when transfers into the contact centre occurred. Operational coverage focused on UPS United Kingdom customer support teams, with the platform supporting agent voice interactions and contact routing across UK operations. Governance was centered on centralized configuration of call routing rules and contact handling policies, paired with agent enablement to align operational workflows with the Ctalk Contact Centre System. Change control and ongoing telephony administration were positioned within UPS United Kingdom contact centre management to maintain consistent service handling and configuration governance. | |
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Government | 8303 | $2.0B | United Kingdom | Ctalk | Ctalk Contact Centre System | PBX, VoiP and Phone Systems | 2016 | n/a |
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