List of Cxomni Platform Customers
München, 81829,
Germany
Since 2010, our global team of researchers has been studying Cxomni Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cxomni Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cxomni Platform for Customer Experience include: UNIQA Austria, a Austria based Insurance organisation with 7228 employees and revenues of $4.36 billion, Generali Schweiz Holding, a Switzerland based Insurance organisation with 1742 employees and revenues of $1.82 billion, Unite, a Germany based Professional Services organisation with 700 employees and revenues of $540.0 million and many others.
Contact us if you need a completed and verified list of companies using Cxomni Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Generali Schweiz Holding | Insurance | 1742 | $1.8B | Switzerland | Cxomni | Cxomni Platform | Customer Experience | 2023 | n/a |
In 2023 Generali Schweiz Holding implemented the Cxomni Platform to establish a Customer Journey Management framework, accelerating Customer Experience improvements across digital and service touchpoints in Switzerland insurance operations. The Cxomni Platform was positioned to centralize journey mapping, capture cross touchpoint insights, and provide a governance layer for prioritizing experience changes within the company.
The implementation focused on journey orchestration and analytics capabilities common to Customer Experience platforms, instrumenting digital and service interactions to generate actionable journey insights. Those journey insights were linked directly to the Operations Excellence team to create a faster execution pathway for process and experience changes, and the rollout targeted insurance service and digital channels across Generali Schweiz Holding in Switzerland. The vendor case notes explicitly report the rollout reduced the time needed to implement CX improvements, and governance emphasized operational handoff to the Operations Excellence function for ongoing execution.
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UNIQA Austria | Insurance | 7228 | $4.4B | Austria | Cxomni | Cxomni Platform | Customer Experience | 2024 | n/a |
In 2024, UNIQA Austria implemented the Cxomni Platform, a Customer Experience application, to establish a shared CX hub across its international teams. UNIQA uses the Cxomni Platform to combine journey mapping, governance and insights for insurance customer experience across Austria and Central & Eastern Europe.
The implementation includes the use of Journey AI and Journey Mapping capabilities within the Cxomni Platform, supporting visual customer journey design, automated path analysis and insight generation. These functional modules are applied to capture and instrument customer touchpoints, create reusable journey artifacts and produce analytic outputs that inform experience governance.
Operational coverage centers on cross-border CX coordination, with the platform used by customer experience, service operations and digital channel teams to align journey workstreams across markets. The Cxomni Platform serves as a centralized repository for journey artifacts and insight sharing, enabling consistent experience definitions and campaign-ready journey descriptions across UNIQA Austria and regional teams.
Governance was structured around journey governance and shared insight workflows, with the platform enabling standardized approval and versioning of journey maps and analytics outputs. The deployment emphasizes cross-team orchestration and a centralized CX practice to manage ongoing journey updates and regional rollout sequencing.
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Unite | Professional Services | 700 | $540M | Germany | Cxomni | Cxomni Platform | Customer Experience | 2022 | n/a |
In 2022, Unite implemented the Cxomni Platform, a Customer Experience application, to move from manual journey maps to a centralized, database driven Customer Journey Management framework for its electronic procurement and marketplace operations in Germany. The Cxomni Platform was positioned as a single repository for journeys, touchpoints and associated insights to consolidate disparate journey artifacts into an auditable store tied to procurement workflows.
Deployment delivered a structured journey repository, a touchpoint catalog and linked insight records, enabling consistent tagging, versioning and queryable journey entities. Configuration work focused on the data model for journeys and touchpoints and on creating workflows that allow insights to be converted into operational tasks and process updates.
Operational scope covered procurement and marketplace teams in Germany, where the Cxomni Platform centralized journey data so cross functional teams could more systematically identify pain points and opportunities. Governance and process changes established repeatable stewardship for journey updates and escalation paths for remediation, embedding Customer Experience management into procurement operations and ongoing journey maintenance.
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