List of Cybozu Mailwise Customers
Tokyo, 103-6027,
Japan
Since 2010, our global team of researchers has been studying Cybozu Mailwise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cybozu Mailwise for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cybozu Mailwise for Collaboration include: Conexio Corporation, a Japan based Retail organisation with 5639 employees and revenues of $1.68 billion, Cube Fitness Poland, a Poland based Leisure and Hospitality organisation with 120 employees and revenues of $4.0 million, Cape Fear National, a United States based Leisure and Hospitality organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Cybozu Mailwise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cybozu Mailwise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cape Fear National | Leisure and Hospitality | 25 | $2M | United States | Cybozu | Cybozu Mailwise | Collaboration | 2016 | n/a |
In 2016, Cape Fear National implemented Cybozu Mailwise, deploying the Cybozu Mailwise Collaboration application to centralize email workflows across the facility. Configuration emphasized shared inboxes, team assignment and escalation, thread-based collaboration, and simple automation rules to manage booking confirmations, customer inquiries, and member communications. The small organizational footprint of 25 employees guided a lightweight deployment architecture using role-based mailboxes and permission controls to reduce administrative overhead.
Operational scope included front desk operations, marketing coordination, and course management, aligning Mailwise Collaboration capabilities with daily booking and service workflows. The Mailwise rollout was executed as a staff-wide configuration and training effort, establishing email governance, naming conventions, and response SLAs to standardize customer communications. This Mailwise deployment complemented an existing GolfRev eCommerce implementation that provided pre-sale rounds, special offers and integrated email and social marketing, allowing the club to separate external marketing execution from internal email collaboration.
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Conexio Corporation | Retail | 5639 | $1.7B | Japan | Cybozu | Cybozu Mailwise | Collaboration | 2016 | n/a |
In 2016, Conexio Corporation implemented Cybozu Mailwise as a centralized customer-support mailbox to manage large-volume corporate inquiries for its customer support and CRM operations in Japan. The deployment centralized inbound corporate email into a shared support queue, positioning Cybozu Mailwise as the primary Collaboration application for handling inquiry intake and team response workflows.
Configuration focused on shared mailbox routing and template management to prevent template and recipient selection mistakes, and on visibility into ticket status to enable coordinated handling by support agents. Conexio used Cybozu Mailwise capabilities to enforce mailbox ownership, assign tickets, and surface ticket status, aligning mailbox controls with existing customer-support processes and standard Collaboration workflows.
Operational coverage was scoped to customer support and CRM teams across Japan, with process changes that centralized inquiry handling and instituted single-queue visibility for agent teams. Conexio reported about a 30% reduction in response costs and measurable labor-cost savings tied to using Cybozu Mailwise, reflecting improved team visibility into ticket status and fewer errors from template or recipient mistakes.
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Cube Fitness Poland | Leisure and Hospitality | 120 | $4M | Poland | Cybozu | Cybozu Mailwise | Collaboration | 2022 | n/a |
In 2022, Cube Fitness Poland implemented Cybozu Mailwise. Cybozu Mailwise was deployed as the organization's Collaboration platform to consolidate email-driven membership and operational communications across the chain.
The implementation focused on configuring shared inboxes, message assignment and tagging, and centralized search to support front desk, membership services, and corporate operations. Cybozu Mailwise was provisioned to support role-based mailbox access and workflow routing consistent with Collaboration use cases, enabling staff to triage inbound member inquiries and coordinate responses across teams.
Cube Fitness Poland's public website is hosted by Cyber_Folks S.A., which supports the chain's online presence and membership and e-commerce pages. The Mailwise deployment was positioned to handle the internal email volume and collaboration workflows generated by those online membership channels, aligning inbox workflows with customer-facing signups and membership communications.
Governance workstreams included establishing shared mailbox ownership, standardized response processes for membership queries, and configuration of user roles and permissions within Cybozu Mailwise. The rollout covered corporate staff across Cube Fitness Poland and its site-facing membership and customer service functions, with process changes to centralize email handling and improve cross-team coordination.
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Buyer Intent: Companies Evaluating Cybozu Mailwise
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