Lumen Technologies
100 CenturyLink Drive,
Monroe, 71203, LA,
United States
Monroe, 71203, LA,
United States
1 303 992-1400
Professional Services
Lumen Technologies Technographics
Lumen Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lumen Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 Lumen Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Lumen Technologies has purchased the following applications: SAP Concur Invoice for AP Automation in 2016, Workday Absence Management for Absence and Leave Management in 2019, AppWorx Workload Automation for Business Process Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lumen Technologies is running and its propensity to invest more and deepen its relationship with SAP , Globys , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lumen Technologies revenues, which have grown to $12.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lumen Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lumen Technologies Tech Stack and Enterprise Applications
Lumen Technologies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, Lumen Technologies implemented SAP Concur Invoice to centralize accounts payable intake and processing as part of an AP Automation effort. The deployment established SAP Concur Invoice as the primary invoice capture and workflow platform for AP processing across corporate finance and administrative functions, with emphasis on electronic invoice capture, supplier invoice management, and routed approval workflows.
Configuration focused on invoice data capture, automated three way and PO matching logic, GL coding templates, tax handling, exception routing, and an auditable approval trail. The implementation included configuration of role based permissions and approval hierarchies to align with senior executive support and administrative staffing patterns described in internal job profiles, and training expectations emphasized accuracy, confidentiality, and multi task prioritization for AP operators and administrative users.
Operational integration centered on connecting SAP Concur Invoice to Lumen financial systems for posting and payment file exports, enabling coded invoice entries to flow into the SAP financial environment referenced in internal systems experience notes. Governance workstreams created standardized invoice routing, control points for compliance and auditability, and process documentation to support ongoing AP Automation operations across finance, procurement related touch points, and corporate administrative teams.
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2020 | 2020 |
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Lumen Technologies HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019, Lumen Technologies implemented Workday Absence Management as part of a broader Workday HCM and Financials program. The implementation targeted Absence and Leave Management alongside Core HCM, Payroll, Benefits, Time Tracking, Compensation and related HR modules to centralize leave workflows and absence business processes.
The Workday Absence Management deployment included configuration of absence business processes, alerts and notifications, and the creation of calculated fields and custom reports to support leave policy enforcement and case management. Functional work covered absence configuration integrated with Time Tracking and Benefits, and technical work included data conversion, XML data modeling for succession and corporate data models, and development of inbound and outbound integrations for entitlements and leave balances.
Integrations were implemented using Core Connector, Workday Studio and EIB, and the program leveraged boundary integration tooling such as Jitterbit and MuleSoft for broader IT connectivity. Reporting and planning capabilities were supported through Workday report development, Adaptive Planning and Prism Reporting, and the team produced custom reports for HR and financial modules to ensure data continuity between absence, payroll and financial accounting processes.
Governance emphasized business process design, security and ongoing support, with responsibility for business process configuration, security management including cost center security application, data conversions, and post implementation HRIS support. The program also established SDLC practices for specification, testing and stakeholder communications, and provided operational support for payroll GL, procurement and expense integrations to maintain consistent absence payroll interfacing and compliance.
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Benefits Administration | HCM |
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2019 | 2019 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2021 | 2022 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Lumen Technologies ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Lumen Technologies implemented AppWorx Workload Automation to orchestrate Diagnostics as a Service workflows within the Business Process Management category. The implementation focused on automating detection and remediation for High Speed Internet operations, centralizing workload scheduling and rule based execution to reduce non productive dispatches and improve operational responsiveness.
The deployment configured discrete functional modules aligned to four use cases, UC1 PHSI Proactive HIS Remote Fix, UC2 INP0 throughput stabilization, UC3 Low SNR remediation, and UC4 C4000 modem health monitoring. AppWorx Workload Automation was used to schedule scans, trigger scripted remediation flows, and invoke RPA actions developed by Lumen to resolve auth issues, modem and provisioning mismatches, virtual port assignments, bandwidth anomalies, low signal to noise conditions, and modem temperature alerts. Workflows encoded threshold checks, retry logic, and escalation points so automated fixes could be attempted before human dispatch.
Integrations centered on telemetry ingestion and RPA invocation, with AppWorx Workload Automation orchestrating feeds of modem metrics and diagnostic outputs into decision workflows and dispatch suppression logic. The operational coverage targeted HSI customer TNs and modem fleets, aligning automation with network operations and customer experience teams. AI and machine learning models were referenced as part of the DaaS analytical layer to prioritize remediation actions and surface candidates for automated fixes.
Governance and rollout were managed under a lead consultant model starting August 2022 and continuing to present, with phased activation of use cases and controlled escalation paths for exceptions that required field intervention. Automation governance included threshold definitions, monitoring of failed automations, and handoff rules for manual dispatch when remediation did not resolve issues. The stated objectives for the AppWorx Workload Automation deployment were to eliminate non productive dispatches, provide a better customer experience, and reduce mean time to repair through data driven, AI and ML informed automation.
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Field Service Management | ERP Services and Operations |
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2016 | 2016 |
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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Lumen Technologies AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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Lumen Technologies Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Lumen Technologies Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Lumen Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Lumen Technologies Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Lumen Technologies eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Lumen Technologies SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2015 | 2015 |
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Warehouse Management | SCM |
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2015 | 2015 |
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Lumen Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Referral Management | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Lumen Technologies EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Lumen Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Lumen Technologies PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Lumen Technologies Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Sourcing | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Lumen Technologies SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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Lumen Technologies TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Lumen Technologies PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Lumen Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2015 | 2015 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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Lumen Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Threat Modeling | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at Lumen Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP HR | VP | HR | |
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Vice President Talent Acquisition | VP | HR | |
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VP Field Operations | VP | Operations | |
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SVP - Field Operations & Network Implementation | VP | Operations | |
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Director Of Field Operations | Director | Finance | |
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Director, Talent Management | Director | HR | |
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Senior Director, Digital Experience CRM & Analytics | Director | IT | |
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Manager Sales Compensation - Tickets & Analytics | Manager | HR | |
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Senior Vice President Business Development | VP | Sales | |
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Director of Enterprise Sales | Director | Finance | |
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Director, Talent Acquisition | Director | HR | |
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Manager Talent Acquisition | Manager | HR | |
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Manager of Talent Acquisition | Manager | HR | |
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Senior Manager - Talent Acquisition Operations and Marketing | Manager | HR | |
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Senior Compensation Analyst | Manager | HR | |
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Sr Manager - Sales Compensation Systems | Manager | IT | |
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Chief Technology Officer | CXO | IT | |
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Director Network Service Operations | Director | IT | |
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Director - Network Implementation | Director | IT | |
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Senior Director Compute/Network Planning | Director | Customer Service | |
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Director, Network Solutions Development | Director | IT | |
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Chief Legal Officer & Executive VP | CXO | Operations | |
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VP, Deputy General Counsel, Ethics and Compliance, Privacy, Labor and Employment Law | VP | Operations | |
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VP & Deputy General Counsel | VP | Operations | |
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Assistant General Counsel, Mid Market and Contract Infrastructure and Development | Director | Operations | |
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EVP, CTO | CXO | IT | |
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Director – SAP Technology Administration & Security Services | Director | IT | |
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Senior Director of Data Center Operations | Director | IT | |
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Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by Lumen Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lumen Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lumen Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Lumen Technologies Technographics
Lumen Technologies is a Professional Services organization based in United States,
with around 25000 employees and annual revenues of $12.40 billion.
Lumen Technologies operates a diverse technology stack with applications such as
SAP Concur Invoice, Workday Absence Management and AppWorx Workload Automation,
covering areas like AP Automation, Absence and Leave Management and Business Process Management.
Lumen Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Broadcom.
Lumen Technologies recently adopted applications including
Pure Signal Recon in 2025, Microsoft 365 Copilot in 2023 and Zoominfo Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lumen Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lumen Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lumen Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.