List of Deepdesk Customers
Amsterdam, 1017,
Netherlands
Since 2010, our global team of researchers has been studying Deepdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Deepdesk for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Deepdesk for Chatbots and Conversational AI include: Rabobank, a Netherlands based Banking and Financial Services organisation with 47000 employees and revenues of $20.53 billion, Vattenfall Nederland, a Netherlands based Utilities organisation with 3909 employees and revenues of $7.69 billion, VodafoneZiggo, a Netherlands based Communications organisation with 7000 employees and revenues of $1.75 billion and many others.
Contact us if you need a completed and verified list of companies using Deepdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Deepdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Rabobank | Banking and Financial Services | 47000 | $20.5B | Netherlands | Deepdesk | Deepdesk | Chatbots and Conversational AI | 2023 | n/a | In 2023, Rabobank deployed Deepdesk in its consumer and SME contact center in the Netherlands. Deepdesk is a Chatbots and Conversational AI application implemented as an AI Agent Assist GenAI co-pilot to provide summarization, knowledge assist and real-time reply suggestions directly inside the bank's contact center CRM. The implementation activated three vendor modules, Summarizer, Knowledge Assist and Agent Assist, to generate conversation summaries, surface contextual knowledge and propose reply suggestions in real time. The deployment architecture integrated Deepdesk with the contact center CRM to process inbound and outbound customer interactions and to automate text handling at scale, automating 120 million characters of text during the rollout. The Netherlands rollout enabled more than 5,000 agents to use Deepdesk, and Rabobank reported time savings of more than 60 seconds per interaction, improving agent productivity and response consistency in consumer and SME support. Operational scope focused on contact center operations and frontline agent workflows, with Deepdesk functioning as an embedded agent co-pilot across Rabobank's consumer and SME service teams. | |
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Vattenfall Nederland | Utilities | 3909 | $7.7B | Netherlands | Deepdesk | Deepdesk | Chatbots and Conversational AI | 2020 | n/a | In 2020, Vattenfall Nederland implemented Deepdesk as part of a customer service transformation. The deployment centered on Deepdesk Agent Assist within the Chatbots and Conversational AI category, aiming to reorient contact center activity from voice toward WhatsApp messaging. The implementation configured agent assist capabilities that delivered real time suggested answers and pinned messages to agents, enabling faster response composition and standardized communications. Deepdesk Agent Assist was applied to WhatsApp workflows and linked into Vattenfalls CRM and contact center channels to present contextual suggestions directly at the agent desktop. The Netherlands rollout covered customer service operations and frontline contact center agents, shifting primary channels and altering agent workflow from synchronous voice handling to asynchronous messaging management. Governance changes introduced centralized pinned guidance and standardized message templates to harmonize responses and support new agent operating procedures. Reported outcomes in the vendor case study indicate WhatsApp share rose from about 10 percent to roughly 50 percent within a year, average chats per agent increased from eight to ten per hour, and Vattenfall Nederland achieved a net promoter score of plus 40 in 2021, results attributed to the Deepdesk deployment and channel shift. | |
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VodafoneZiggo | Communications | 7000 | $1.8B | Netherlands | Deepdesk | Deepdesk | Chatbots and Conversational AI | 2021 | n/a | In 2021 VodafoneZiggo implemented Deepdesk in its customer service and CRM channels in the Netherlands, deploying the Deepdesk virtual Agent Assist as part of its Chatbots and Conversational AI strategy. The deployment focused on surfacing best-answer suggestions, links and resources in real time to human agents, embedding conversational AI into live contact center workflows. The implementation emphasized the Agent Assist capability that delivers real-time answer suggestions and resource links to agents, automating response selection in conversational touchpoints. According to the vendor case study the deployment automated over 30% of live agent conversations, lowered average handle time for top agents by about 15% reported, and saved an estimated 70,000 agent hours. Integrations centered on customer service and CRM channel routing, with the virtual Agent Assist operating alongside existing agent desktops and escalation paths to human operators. Operational coverage targeted VodafoneZiggo contact center agents in the Netherlands, influencing customer support, knowledge management and CRM operations through embedded conversational assistance. Governance and rollout activities included aligning knowledge resources and response templates and conducting agent training so teams could accept and act on real-time suggestions. The implementation positioned Deepdesk as an assistive layer within VodafoneZiggo’s contact handling processes, coupling conversational AI suggestions with human decision points to maintain agent-led resolution. |
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