List of Derdack Mobile Incident Management Customers
Potsdam, 14469,
Germany
Since 2010, our global team of researchers has been studying Derdack Mobile Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Derdack Mobile Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Derdack Mobile Incident Management for Incident Management include: Porsche, a Germany based Automotive organisation with 39463 employees and revenues of $47.02 billion, Boehringer Ingelheim France, a France based Life Sciences organisation with 2400 employees and revenues of $530.0 million, COUNT+CARE GmbH & Co. KG, a Germany based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Derdack Mobile Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Derdack Mobile Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Boehringer Ingelheim France | Life Sciences | 2400 | $530M | France | Derdack | Derdack Mobile Incident Management | Incident Management | 2010 | n/a |
In 2010, Boehringer Ingelheim France implemented Derdack Mobile Incident Management in the Incident Management category to provide mobile-first alerting and acknowledgement for critical operational incidents. The deployment positioned Derdack Mobile Incident Management as a centralized mobile notification layer, supporting rapid incident acknowledgement and ownership assignment for IT operations and on-call teams.
The implementation incorporated core incident management capabilities common to the category, including mobile push and SMS alerting, automated escalation logic, configurable on-call schedules, acknowledgement and tracking, and linkage to procedural runbooks to standardize response steps. Configuration emphasized rule-based routing and automated escalation pathways to enforce clear ownership and response sequencing across shifts.
Operational scope focused on IT operations and service management functions within the French organization, with process changes to on-call rostering and incident response governance to align roles and escalation rules to the new mobile workflows. Derdack Mobile Incident Management was instrumented as the primary Incident Management mobile alerting platform, establishing formal acknowledgement, escalation, and tracking processes for incident responders.
|
 |
COUNT+CARE GmbH & Co. KG | Professional Services | 50 | $5M | Germany | Derdack | Derdack Mobile Incident Management | Incident Management | 2009 | n/a |
In 2009 COUNT+CARE GmbH & Co. KG implemented Derdack Mobile Incident Management as its primary Incident Management application. The deployment was positioned within the professional services firm to centralize mobile alerting workflows for infrastructure and application incidents.
The Derdack Mobile Incident Management implementation included standard incident management capabilities such as mobile push notifications, escalation chains, on call scheduling, acknowledgement workflows, and automated routing to appropriate engineers. Derdack Mobile Incident Management was configured to handle bidirectional acknowledgement and escalation logic to align with COUNT+CARE operational on call procedures and service management practices.
The solution was integrated with the company monitoring stack, receiving alarms from CheckMK, IBM Netcool Operations Insight (IBM NOI), and IBM Tivoli Monitoring and Application Performance Management tools IBM ITM APM, while alarm handling ran through DerDack Enterprise Alert for centralized alarm management. The implementation also coexisted with PVU license management via IBM ILMT, enabling operational ties between incident records and IBM license audit support activities.
Operational scope covered infrastructure operations, application monitoring, and support teams, with governance focused on incident routing, escalation policy configuration, and audit support processes tied to IBM licensing reviews. The implementation narrative links Derdack Mobile Incident Management, Incident Management processes, and monitoring governance to ensure consistent alarm handling and support for IBM license audit responsibilities.
|
 |
Porsche | Automotive | 39463 | $47.0B | Germany | Derdack | Derdack Mobile Incident Management | Incident Management | 2009 | n/a |
In 2009 Porsche implemented Derdack Mobile Incident Management for Incident Management to extend its systems management and on call incident response capabilities. The deployment was embedded in an administration, management and operation system environment consisting of HP Operations Manager, HP NNMi, HP Performance Manager, Midas Blue Elefant Systems and Derdack Enterprise Alert.
Derdack Mobile Incident Management was configured to provide centralized mobile alerting, incident acknowledgement, escalation workflows and on call scheduling for IT operations teams. The implementation emphasized template driven notifications and configurable escalation chains consistent with Incident Management functional workflows.
Integrations were established between Derdack Mobile Incident Management and HP Operations Manager, HP NNMi, HP Performance Manager, Midas Blue Elefant Systems and Derdack Enterprise Alert to route events, correlate alerts and drive mobile responder notifications across the monitoring stack. Integration points focused on event ingestion from the systems management environment and automated delivery of actionable alerts to assigned responders.
Operational governance aligned incident routing with Porsche system management teams, standardizing escalation paths and mobile acknowledgement procedures through the Derdack configuration. Rollout and operational ownership centered on IT operations and service management functions, with the application serving as the mobile incident orchestration layer within Porsche incident handling processes.
|
Buyer Intent: Companies Evaluating Derdack Mobile Incident Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||