List of Dezide Field Service Customers
Aalborg, 9000,
Finland
Since 2010, our global team of researchers has been studying Dezide Field Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dezide Field Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dezide Field Service for Field Service Management include: Enercon, a Germany based Manufacturing organisation with 13000 employees and revenues of $5.40 billion, Siemens Gamesa, a Spain based Manufacturing organisation with 32500 employees and revenues of $5.34 billion, IBA (Ion Beam Applications), a Belgium based Life Sciences organisation with 1986 employees and revenues of $447.0 million and many others.
Contact us if you need a completed and verified list of companies using Dezide Field Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dezide Field Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Enercon | Manufacturing | 13000 | $5.4B | Germany | Dezide | Dezide Field Service | Field Service Management | 2020 | n/a |
In 2020, Enercon integrated Dezide Field Service into its field-service iPad application, the ENERCON Service Assistant. The deployment targeted EMEA and global turbine service operations and has been used by thousands of field technicians since 2020, establishing a mobile-first troubleshooting layer within Enercon’s service workflow.
The implementation embedded Dezide’s causal-AI troubleshooter as the primary guided diagnostics and decision support capability inside the ENERCON Service Assistant, aligning with core Field Service Management functionality. Configuration emphasized guided troubleshooting workflows, knowledge capture and decision-tree reasoning to steer technician actions and capture resolution steps, with the Dezide Field Service component serving as the diagnostic engine.
Operational scope covered field service and service operations across Enercon’s turbine service organization in EMEA and global sites, with rollout focused on technician adoption and integration into daily maintenance routines. According to Dezide’s announcement, the integration produced faster adoption by technicians and improved first-visit resolution, reflecting changes in frontline workflow and troubleshooting governance.
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IBA (Ion Beam Applications) | Life Sciences | 1986 | $447M | Belgium | Dezide | Dezide Field Service | Field Service Management | 2023 | n/a |
In 2023 IBA implemented Dezide Field Service to augment field-service troubleshooting for proton therapy and industrial equipment. The deployment is anchored on the Field Service Management application Dezide Field Service and is focused on improving field service and technical support workflows across medical equipment and industrial solutions teams.
The implementation emphasized guided troubleshooting and decision support functionality, using Dezide Field Service to capture diagnostic knowledge, standardize step-by-step fault isolation, and shorten technician onboarding. Configuration work concentrated on building interactive troubleshooting flows and knowledge articles that technicians follow in the field, aligning tool-assisted diagnostics with existing service procedures and training curricula.
IBA executed a one-week proof of concept with Dezide and subsequently selected Dezide Field Service for production use, with the PoC reporting a 66% improvement in service efficiency during testing. The program targets reduced troubleshooting time, shorter technician training cycles, and higher first-time fix rates, and it is scoped to field service and technical support operations for proton therapy systems and related industrial equipment.
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Siemens Gamesa | Manufacturing | 32500 | $5.3B | Spain | Dezide | Dezide Field Service | Field Service Management | 2019 | n/a |
In 2019, Siemens Gamesa implemented Dezide Field Service to power step-by-step troubleshooting for wind-turbine field service and diagnostics. The implementation used Dezide Field Service within a Field Service Management context across Siemens Gamesa's global wind-turbine fleet, focusing on field service and service operations.
The deployment centered on guided troubleshooting and diagnostic decision support, configuring Dezide Field Service to deliver structured procedural guidance for technicians and to standardize fault diagnosis workflows. Functional modules implemented included step-by-step troubleshooting scripts, diagnostic logic trees, and onboarding workflows to accelerate technician ramp up, aligned with typical Field Service Management capabilities of work order guidance and knowledge orchestration.
Rollout progressed through proof of concept and pilot phases, with the engagement explicitly focused on field service operations and technician enablement across sites in the global fleet. Internal testing during pilots showed technicians could solve complex faults up to 70% faster, and the pilots delivered measurable first-time-fix and onboarding improvements.
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Buyer Intent: Companies Evaluating Dezide Field Service
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