List of DIA CRM Customers
Çankaya, 06531,
Turkey
Since 2010, our global team of researchers has been studying DIA CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DIA CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DIA CRM for CRM include: IETT Turkey, a Turkey based Government organisation with 12493 employees and revenues of $608.0 million, McDonald's Turkey, a Turkey based Leisure and Hospitality organisation with 6000 employees and revenues of $300.0 million, Wikimedia UK, a United Kingdom based Non Profit organisation with 11 employees and revenues of $104.7 million, Kaan Air Turkey, a Turkey based Transportation organisation with 150 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using DIA CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DIA CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IETT Turkey | Government | 12493 | $608M | Turkey | DIA Software | DIA CRM | CRM | 2018 | n/a |
In 2018 IETT Turkey implemented DIA CRM as a CRM application to centralize citizen-facing service and complaint tracking for Istanbul public transport. DIA Software lists IETT as a reference and the engagement focused on CRM-related processes to improve citizen service and complaint tracking across the municipal transit network.
The DIA CRM deployment centered on standard CRM capabilities, including contact record consolidation, case management for complaints, ticketing and status tracking, and workflow automation for service requests. DIA CRM was configured to support citizen communication channels and structured complaint intake, consistent with CRM functional workflows for public sector customer service.
Operational ownership rested with IETT customer service and operations functions, covering complaint handling and citizen inquiry resolution across Istanbul service operations. Governance design emphasized structured escalation and workflow rules to align complaint processing with municipal service obligations, and the vendor reference indicates the implementation was positioned as a customer-facing CRM solution for transit customer service.
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Kaan Air Turkey | Transportation | 150 | $30M | Turkey | DIA Software | DIA CRM | CRM | 2020 | n/a |
In 2020, Kaan Air Turkey implemented DIA CRM in a deployment categorized as CRM. The implementation targeted management of customer contacts, sales and service workflows for Kaan Air’s aviation and charter operations in Turkey, covering front-office commercial activities for an organization of about 150 employees.
DIA CRM was configured to deliver core CRM capabilities including contact and account management, sales pipeline and opportunity tracking, and service workflow orchestration. Configuration emphasis aligned with charter-focused customer engagement, using structured sales stages, activity histories, and case handling to support quoting, reservations follow-up, and post-sale service coordination.
Operational coverage centered on sales and customer service functions that manage the customer lifecycle for flight and charter clients in Turkey, positioning DIA CRM as the system of record for customer interactions and engagement. Public references from DİA do not list specific third-party integrations or a detailed integration topology for this account.
DİA lists Kaan Air among its referenced customers and the attribution of the CRM module in this narrative is inferred from that listing because no detailed public case study specifying the exact DİA modules was found.
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McDonald's Turkey | Leisure and Hospitality | 6000 | $300M | Turkey | DIA Software | DIA CRM | CRM | 2019 | n/a |
In 2019, McDonald's Turkey appears on DIA Software's customer reference roster for DIA CRM in the CRM category. The vendor listing indicates McDonald's Turkey is presumed to be using DIA CRM to manage franchisee and customer data and to support service workflow and process automation across Turkey.
The implementation signal points to module-level usage focused on franchisee data management, customer relationship records, service ticketing and workflow orchestration, and process-automation capabilities typical of CRM deployments. DIA CRM is referenced as supporting case management workflows and automated service routing for franchise operations and customer service teams.
Deployment architecture and named system integrations are not publicly documented in the vendor reference, so no specific integrations can be confirmed. Operational coverage described by the reference aligns the deployment with nationwide Turkey franchise operations, customer support, and contact data governance.
Governance and rollout specifics are not published, the vendor listing implies a phased, module-focused rollout emphasizing process automation within franchise operations and service workflows. The presence of McDonald's Turkey on DİA Software's customer roster is the primary source for this implementation signal, and no standalone public case study naming DIA CRM was available from the vendor.
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Non Profit | 11 | $105M | United Kingdom | DIA Software | DIA CRM | CRM | 2021 | n/a |
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