List of Dialer360 Click-to-Call Dialer Customers
Manchester, M1 2JQ,
United Kingdom
Since 2010, our global team of researchers has been studying Dialer360 Click-to-Call Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dialer360 Click-to-Call Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dialer360 Click-to-Call Dialer for Call Center include: Manchester Window Factory, a United Kingdom based Manufacturing organisation with 410 employees and revenues of $115.0 million, ProGlaze Group, a United Kingdom based Construction and Real Estate organisation with 130 employees and revenues of $33.0 million, Impact Call Centre, a United Kingdom based Professional Services organisation with 250 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Dialer360 Click-to-Call Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Impact Call Centre | Professional Services | 250 | $25M | United Kingdom | Dialer360 | Dialer360 Click-to-Call Dialer | Call Center | 2017 | n/a |
In 2017 Impact Call Centre deployed Dialer360 Click-to-Call Dialer to support Call Center operations, providing outbound dialing capability for its sales and customer-service contact center teams in the United Kingdom. The Dialer360 Click-to-Call Dialer was positioned as the primary dialing application to manage outbound campaigns and agent call handling for telephone-based customer engagement.
The implementation centered on two functional modules, Click-to-Call and Predictive Dialer, configured to drive outbound campaign management and agent desktop call controls. Configuration work focused on dialing logic and pacing, list segmentation and campaign scheduling, agent screen pop and click-to-call initiation, and standard contact center controls such as abandon rate pacing and do not call handling. The Dialer360 Click-to-Call Dialer was described in terms consistent with outbound call center automation and agent-assisted dialing workflows.
Operational integration concentrated on linking the dialer to telephony infrastructure and agent desktop workflows to support sales and customer-service teams across Impact Call Centre. Governance and rollout attention emphasized campaign-level controls and compliance settings typical for UK contact centers, with configuration and operational ownership aligned to contact center management. Module usage is inferred from a reseller vendor listing rather than a published vendor case study, therefore the presence of Click-to-Call and Predictive Dialer functionality is supported by the partner listing rather than an explicit public case narrative.
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Manchester Window Factory | Manufacturing | 410 | $115M | United Kingdom | Dialer360 | Dialer360 Click-to-Call Dialer | Call Center | 2020 | n/a |
In 2020 Manchester Window Factory implemented Dialer360 Click-to-Call Dialer to support outbound sales and booking callbacks for home-improvement leads across the United Kingdom. The Dialer360 Click-to-Call Dialer, categorized as Call Center, appears on a UK reseller product page where imagery and client listings imply use of the vendor's predictive dialing and click-to-call capabilities for outbound lead follow up.
Configuration evidence from the reseller materials indicates emphasis on predictive dialing engines and click-to-call agent interfaces, with inferred campaign management and callback scheduling functionality to orchestrate booking workflows. Operational scope targeted sales and booking teams handling high volume outbound contact activity for field installation appointments, and governance likely focused on campaign controls and callback approval workflows to align agent dialing behavior with UK consumer contact expectations.
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ProGlaze Group | Construction and Real Estate | 130 | $33M | United Kingdom | Dialer360 | Dialer360 Click-to-Call Dialer | Call Center | 2021 | n/a |
In 2021, ProGlaze Group implemented Dialer360 Click-to-Call Dialer as part of its Call Center tooling to support sales and customer care operations. The company appears on the vendor partner listing for Dialer360, indicating the Dialer360 Click-to-Call Dialer was used to manage outbound and inbound contact workflows for customer acquisition and service in the United Kingdom.
The deployment is aligned with Dialer360 modules promoted by the vendor, notably Click-to-Call and Predictive Dialer capabilities. Functional capabilities consistent with the Call Center category include outbound campaign management, automated predictive dialing to queue contacts to agents, agent click-to-call controls, call logging and basic reporting, and queue-based inbound handling.
Operational scope covered ProGlaze Group sales and customer care teams in the United Kingdom, centralizing outbound dialing and callback orchestration through the Dialer360 Click-to-Call Dialer. Governance and rollout considerations consistent with this class of Call Center implementations would include establishing campaign ownership, dialing rule configuration, call script standardization and supervisor controls to align agent workflows and compliance for predictive dialing deployments.
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