List of DialogShift AI Customers

DialogShift

Torstrasse 201,
Berlin, 10115,
Germany

https://www.dialogshift.com/

49 30 4004-1714

Professional Services

$2M

Since 2010, our global team of researchers has been studying DialogShift AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased DialogShift AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using DialogShift AI for Chatbots and Conversational AI include: Event Hotels, a Germany based Leisure and Hospitality organisation with 2500 employees and revenues of $600.0 million, Althoff Hotels, a Germany based Leisure and Hospitality organisation with 1500 employees and revenues of $191.0 million, Living Hotels Germany, a Germany based Leisure and Hospitality organisation with 400 employees and revenues of $110.0 million, Meiser Hotels Germany, a Germany based Leisure and Hospitality organisation with 230 employees and revenues of $20.0 million, dasPAUL, a Germany based Leisure and Hospitality organisation with 75 employees and revenues of $9.0 million and many others.

Contact us if you need a completed and verified list of companies using DialogShift AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The DialogShift AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Achesa Homes	Leisure and Hospitality	25	$5M	Switzerland	DialogShift	DialogShift AI	Chatbots and Conversational AI	2024	n/a	In 2024, Achesa Homes deployed DialogShift AI on its public website to introduce an on-site conversational layer for guest engagement. Achesa Homes implemented DialogShift AI, a Chatbots and Conversational AI application, to support guest inquiries, reservation intake, and basic pre-arrival information capture directly through the website chat interface. The implementation focuses on configured conversational flows and intent handling typical of Chatbots and Conversational AI, including scripted FAQs, guided booking inquiry paths, and automated response templates for common hospitality scenarios. DialogShift AI is configured through the vendor console to manage dialogue trees, update response content, and refine intents based on conversation transcripts, providing a managed automation layer for front-line customer touchpoints. Operational coverage is centered on the company website, with the chatbot servicing guest services, reservations, and marketing lead capture for a single-site leisure and hospitality operator. Governance and ongoing tuning are conducted by internal operations personnel, who maintain dialogue content, review chat logs for retraining, and escalate complex conversations to human staff via established contact channels.
Althoff Hotels	Leisure and Hospitality	1500	$191M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2025	n/a	In 2025, Althoff Hotels deployed DialogShift AI on their website to introduce a web-facing Chatbots and Conversational AI capability for guest interactions. The DialogShift AI implementation focuses on front-line digital engagement on the corporate website and is positioned to support online guest inquiries and reservation-related conversational workflows. The implementation includes conversational flow configuration, intent classification and routing, a managed knowledge base for frequently asked questions, automated lead capture, and escalation paths for human agent handoff. DialogShift AI is instrumented for conversational analytics and monitoring, enabling iterative tuning of intents and responses and ongoing conversation design updates. Deployment is delivered as a website chat widget integrated into Althoff Hotels' public site, with operational coverage centering on guest services, reservations, and customer support workflows. Governance is organized around centralized conversation design and content ownership by guest service and communications teams, with a staged rollout approach, ongoing training for agents on escalation protocols, and monitoring processes to maintain response quality.
Brenner Hotel	Leisure and Hospitality	45	$3M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2025	n/a	In 2025 Brenner Hotel implemented DialogShift AI on its website. Brenner Hotel uses DialogShift AI in the Chatbots and Conversational AI category to support reservations and guest services functions at the single property Brenner Hotel Bielefeld. The DialogShift AI implementation centers on a website chat widget and a conversational engine configured for guest facing workflows. Functional capability coverage includes natural language understanding, intent routing, templated conversation flows for FAQs and reservation inquiries, availability checks, and scripted guidance for pre arrival information, with fallback intents defined for unclear queries. Operational ownership is assigned to front desk and reservations teams who manage conversational content and handle escalations to human staff. The rollout is property level and web channel only, with ongoing tuning of intents and conversation content governed through centralized content management and routine training of the DialogShift AI conversational models.
	Leisure and Hospitality	75	$9M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2025	n/a
	Professional Services	20	$2M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2022	n/a
	Leisure and Hospitality	12	$1M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2025	n/a
	Leisure and Hospitality	2500	$600M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2022	n/a
	Leisure and Hospitality	90	$6M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2025	n/a
	Leisure and Hospitality	400	$110M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2024	n/a
	Leisure and Hospitality	80	$6M	Germany	DialogShift	DialogShift AI	Chatbots and Conversational AI	2024	n/a

Showing 1 to 10 of 13 entries

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FAQ - APPS RUN THE WORLD DialogShift AI Coverage

DialogShift AI is a Chatbots and Conversational AI solution from DialogShift.

Companies worldwide use DialogShift AI, from small firms to large enterprises across 21+ industries.

Organizations such as Event Hotels, Althoff Hotels, Living Hotels Germany, Meiser Hotels Germany and dasPAUL are recorded users of DialogShift AI for Chatbots and Conversational AI.

Companies using DialogShift AI are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.

Companies using DialogShift AI are most concentrated in Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of DialogShift AI across Americas, EMEA, and APAC.

Companies using DialogShift AI range from small businesses with 0-100 employees - 61.54%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 15.38%, and global enterprises with 10,000+ employees - 0%.

Customers of DialogShift AI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified DialogShift AI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.

List of DialogShift AI Customers

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Buyer Intent: Companies Evaluating DialogShift AI

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Q1. What is DialogShift AI used for?

Q2. Who uses DialogShift AI for Chatbots and Conversational AI?

Q3. Which companies use DialogShift AI?

Q4. What is the industry breakdown of companies using DialogShift AI?

Q5. What is the country breakdown of companies using DialogShift AI?

Q6. What is the breakdown by employee size of companies using DialogShift AI?

Q7. What is the breakdown by revenue of companies using DialogShift AI?

Q8. How can I get the full list of companies using DialogShift AI?