List of Dialpad Ai Customers
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United States
Since 2010, our global team of researchers has been studying Dialpad Ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dialpad Ai for Natural Language Processing, Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dialpad Ai for Natural Language Processing, Speech Recognition AI include: EF Education First, a Switzerland based Professional Services organisation with 52000 employees and revenues of $11.00 billion, C.R. England, Inc., a United States based Distribution organisation with 2750 employees and revenues of $1.00 billion, CarGurus, a United States based Automotive organisation with 1343 employees and revenues of $914.0 million and many others.
Contact us if you need a completed and verified list of companies using Dialpad Ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dialpad Ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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C.R. England, Inc. | Distribution | 2750 | $1.0B | United States | Dialpad | Dialpad Ai | Natural Language Processing,Speech Recognition AI | 2017 | n/a |
In 2017, C.R. England implemented Dialpad Ai to support driver communications using Natural Language Processing,Speech Recognition AI. The deployment centered on Dialpad Meetings, with explicit use of call recording and transcription to connect more than 6,000 drivers across 120 fleets through recurring Driver Huddle calls.
The implementation used Dialpad Meetings as the core module, enabling real time voice meetings, call recording, and automated transcription. Dialpad Ai provided speech to text transcription and searchable meeting records, which were configured to capture Driver Huddle sessions and make recordings and transcripts available to drivers who missed live calls.
Operational coverage focused on fleet and driver communications across the United States, connecting dispatch and fleet management with drivers in the field. The application supported recurring scheduling and centralized meeting distribution for 120 fleet units, preserving audio and text records of huddles for asynchronous access.
Governance was aligned to recurring meeting workflows, with recorded sessions and transcripts used as the primary mechanism for catch up and ongoing engagement. The recorded and transcribed Driver Huddle content improved meeting accessibility by allowing drivers who missed meetings to review the recordings and transcripts, reflecting an operational shift toward asynchronous communication for frontline drivers.
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CarGurus | Automotive | 1343 | $914M | United States | Dialpad | Dialpad Ai | Natural Language Processing,Speech Recognition AI | 2022 | n/a |
In 2022, CarGurus implemented Dialpad Ai across Support, Connect and Sell to manage high volume inbound voice interactions. The deployment targeted contact center operations and blended customer service and sales workflows, with Dialpad Ai positioned as a Natural Language Processing,Speech Recognition AI application for real time conversational intelligence.
The deployment used the Dialpad Support, Connect and Sell modules explicitly, leveraging automated transcription, AI CSAT and AI Sales Coach capabilities. Dialpad Ai provided continuous call transcription and AI driven customer satisfaction scoring, alongside coaching suggestions for sales conversations, instrumenting both post call analytics and in call assistance.
Operational scope covered customer support and sales agents handling over 10,000 inbound calls per week, with the platform applied to phone based customer engagement and sales enablement. Integrations are limited to the module set listed in the case study, and the implementation focused on embedding Natural Language Processing,Speech Recognition AI into agent workflows rather than extending into other named systems.
Governance and rollout emphasized embedding AI CSAT and AI Sales Coach into agent processes to standardize evaluation and coaching workflows. The case study reports Dialpad Ai saved approximately five hours per agent per week and increased agent productivity, outcomes attributed to automated transcription and AI driven coaching and scoring.
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EF Education First | Professional Services | 52000 | $11.0B | Switzerland | Dialpad | Dialpad Ai | Natural Language Processing,Speech Recognition AI | 2019 | n/a |
In 2019, EF Education First implemented Dialpad Ai in the United States to instrument its contact center and outbound sales operations. Dialpad Ai, categorized as Natural Language Processing,Speech Recognition AI, was deployed as the conversational intelligence layer to improve agent efficiency and customer experience across support and sales touchpoints.
The implementation explicitly used Dialpad Support, Connect and Dialpad AI features, with AI CSAT, Real-Time Assist, live transcripts and sentiment analysis enabled as core functional modules. These capabilities provided real-time agent guidance, automated post‑call transcript capture and sentiment scoring, and AI-driven CSAT tagging to support quality monitoring and coaching workflows.
Operational coverage focused on contact center and outbound sales teams in the United States, impacting customer service and sales functions. Supervisors and agents used live transcripts and AI CSAT to streamline quality assurance and coaching, while Real-Time Assist was embedded into agent workflows to reduce handling friction during live interactions.
The vendor case study reports explicit outcomes tied to the deployment, citing an increase in customer satisfaction from 89% to 97% and a 33% improvement in outbound call efficiency. Those results were attributed to the combined use of Dialpad Support, Connect and Dialpad AI features to drive agent productivity and improve customer interactions.
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