List of Dialpad Koopid Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Dialpad Koopid customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dialpad Koopid for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dialpad Koopid for Customer Experience include: Mashreq Bank, a United Arab Emirates based Banking and Financial Services organisation with 5400 employees and revenues of $1.01 billion, Rad Power Bikes, a United States based Retail organisation with 600 employees and revenues of $80.0 million, CareRev, a United States based Professional Services organisation with 300 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using Dialpad Koopid, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dialpad Koopid customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
CareRev | Professional Services | 300 | $45M | United States | Dialpad | Dialpad Koopid | Customer Experience | 2021 | n/a |
In 2021, CareRev implemented Dialpad Koopid as part of its Customer Experience stack, deploying Dialpad Support contact center capabilities to support healthcare customer support in the United States. The deployment centered on Dialpad Koopid and Dialpad Support to consolidate voice handling, inbound queue management, and digital engagement for care coordination and client services.
Dialpad AI was implemented to provide real-time transcription and sentiment analysis during agent interactions, delivering live visibility into call content and caller mood. Because Dialpad acquired Koopid in 2021, CareRev could access Dialpad Koopid capabilities including chat, self-service flows, and omnichannel digital engagement to extend support beyond voice.
Operationally the implementation covered CareRev customer support operations across the United States and directly impacted contact center and client services functions. CareRev reported cutting missed calls by approximately 90% and sustaining roughly 20% month over month growth while using Dialpad AI for real-time transcription and sentiment.
|
 |
Mashreq Bank | Banking and Financial Services | 5400 | $1.0B | United Arab Emirates | Dialpad | Dialpad Koopid | Customer Experience | 2020 | n/a |
In 2020, Mashreq Bank deployed Dialpad Koopid under its Customer Experience portfolio to operationalize an AI-powered digital engagement banking bot. The deployment targeted banking customer service and digital engagement across the United Arab Emirates and the broader Middle East, focusing on consumer and retail support channels.
Dialpad Koopid was implemented to provide conversational AI, omnichannel chat routing, and self-service transaction flows, with configuration for secure authentication and context-aware escalation to live agents. Functional capabilities implemented included automated account inquiry handling, authentication checkpoints to validate customers in-session, and chat-to-agent escalation paths designed to preserve conversation context across channels.
The implementation leveraged Koopid in partnership with Avaya to enable agent handoff into the bank contact center, aligning digital engagement with telephony-based agent workflows. Operational coverage centered on customer support operations within retail banking, integrating digital channels and agent workflow orchestration to unify digital-to-voice escalation.
Governance and rollout emphasized digital channel ownership within customer service, with operational accountability for bot tuning, authentication policies, and escalation playbooks. The deployment is reported to have improved self-service capabilities and reduced time-to-resolution for customer inquiries.
|
 |
Rad Power Bikes | Retail | 600 | $80M | United States | Dialpad | Dialpad Koopid | Customer Experience | 2019 | n/a |
In 2019 Rad Power Bikes implemented Dialpad Koopid as a core component of its Customer Experience platform. The deployment targeted the customer support organization within retail operations, concentrating on remote agents who handled product inquiries, orders, invoices, warranty claims, returns, and exchanges.
Dialpad Koopid was configured to deliver conversational automation across chat and voice, agent assist capabilities to surface contextual customer and order information, and workflows to capture C-SAT feedback. Configuration prioritized agent-facing tooling to support troubleshooting of technical and mechanical concerns, scripted upsell and cross-sell prompts, and streamlined handling of refunds and exchanges.
The implementation integrated with Dialpad telephony, InContact/CX one, Slack, and Shopify to consolidate interaction channels and embed commerce and ticket context into support sessions. Operational coverage spanned customer support, sales coordination, and returns and warranty teams, enabling support specialists to place orders, estimate fees, process payments, and refer customers to local resources while engaged in one unified interface.
Governance and process changes included formalizing complaint resolution paths routed through Dialpad Koopid, training agents on conversational automation and upsell techniques, and instrumenting C-SAT survey capture for ongoing quality monitoring. Documented outcomes from the deployment included streamlined complaint resolution methods in collaboration with sales, routine tracking of customer satisfaction via C-SAT surveys, and consistent use of the platform for upsell, cross-sell, order placement, and warranty workflows.
|
Buyer Intent: Companies Evaluating Dialpad Koopid
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||