List of Dixa Elevio Customers
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Since 2010, our global team of researchers has been studying Dixa Elevio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dixa Elevio for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dixa Elevio for Chatbots and Conversational AI include: Epic Games, a United States based Media organisation with 4500 employees and revenues of $5.60 billion, DK Company, a Denmark based Retail organisation with 2400 employees and revenues of $610.0 million, Preply, a United States based Professional Services organisation with 500 employees and revenues of $100.0 million, I.O.W.A., a United States based Professional Services organisation with 40 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Dixa Elevio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dixa Elevio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DK Company | Retail | 2400 | $610M | Denmark | Dixa | Dixa Elevio | Chatbots and Conversational AI | 2022 | n/a |
In 2022, DK Company implemented Dixa Elevio on its website to provide Chatbots and Conversational AI for customer-facing support. The deployment focused on the web channel that serves the companys ecommerce storefront and customer service touchpoints, positioning Dixa Elevio as the primary conversational interface for online inquiries.
The Dixa Elevio implementation emphasized a conversational web widget paired with a knowledge-base driven FAQ layer, automated response orchestration, and structured agent handoff capabilities. Configuration work centered on authored content, intent-driven response flows, and routing rules to escalate complex dialogues from automated flows to human agents.
Operational coverage included DK Companys customer service and ecommerce support teams across its Denmark operations, with the solution embedded directly on shop.dkcompany.com. Governance responsibilities were allocated to customer experience and commerce teams, instituting regular knowledge base refresh cycles, template version control, and escalation protocols to maintain consistency in web-based customer conversations.
Implementation narratives for DK Company highlight Dixa Elevio as the application delivering Chatbots and Conversational AI on the company website, with functional emphasis on self-service content management, conversational routing, and live-agent integration points as core operational capabilities.
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Epic Games | Media | 4500 | $5.6B | United States | Dixa | Dixa Elevio | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Epic Games implemented Dixa Elevio for Chatbots and Conversational AI to support CRM and customer support workflows in the United States. The placement in Elevio's acquisition materials lists Epic Games as a customer, indicating use of Elevio technology within the company support stack that year.
The implementation focused on knowledge and self-service support capabilities, leveraging Dixa Elevio's embedded assistant and knowledge modules as inferred from Elevio's product positioning rather than documented in a dedicated case study. Configuration work would have centered on knowledge base authoring, contextual help triggers, and conversational assist flows consistent with Chatbots and Conversational AI functionality.
Operational coverage addressed Epic Games' customer support organization and CRM-related service workflows, with the Dixa Elevio deployment mapped to digital support touchpoints and agent-assisted escalation paths. Integrations with core ticketing or CRM systems are not documented in source materials, so integration specifics are not stated.
Governance emphasis for the deployment aligned around knowledge content management and support workflow orchestration, standardizing content ownership, update cadence, and escalation routing to ensure the embedded assistant and self-service content remained synchronized with agent workflows. The narrative links Epic Games, Dixa Elevio, Chatbots and Conversational AI, and CRM/customer support as the primary business function.
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I.O.W.A. | Professional Services | 40 | $4M | United States | Dixa | Dixa Elevio | Chatbots and Conversational AI | 2016 | n/a |
In 2016, I.O.W.A. implemented Dixa Elevio. The deployment used Dixa Elevio within the Chatbots and Conversational AI category to support customer support and CRM workflows in the United States, leveraging an embeddable assistant and a centralized knowledge base to surface help content in-context for end users.
The implementation centered on Elevio's embeddable assistant and knowledge base modules, configured to provide inline article suggestions and embedded-help flows that deflect inquiries and guide self-service. Dixa Elevio was instrumented as an on-page support layer, combining searchable knowledge management with conversational prompts to reduce manual triage and to accelerate case resolution routing into existing support workflows.
Operational coverage focused on the customer support function and web-based help channels, with content governance routed through support editors to maintain the knowledge base and update help articles. Elevio's case study for Wiredrive reported around a 30 percent ticket decrease and increased client self-service, providing an explicit reference point for the expected effect of embedding the assistant and knowledge base on support ticket volume.
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Professional Services | 500 | $100M | United States | Dixa | Dixa Elevio | Chatbots and Conversational AI | 2019 | n/a |
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