List of Dixa Customers
Dixa
Artillerivej 86, st. tv.,
Copenhagen S, 2300,
Denmark
Copenhagen S, 2300,
Denmark
45 89 88 62 60
Professional Services
120
$12M
Since 2010, our global team of researchers has been studying Dixa customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dixa for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dixa for Customer Experience include: GLS Germany, a Germany based Transportation organisation with 9000 employees and revenues of $557.0 million, Dsquared2, a Italy based Retail organisation with 262 employees and revenues of $300.0 million, Bayern AutoGroup Denmark, a Denmark based Automotive organisation with 182 employees and revenues of $290.0 million, Mammut Switzerland, a Switzerland based Manufacturing organisation with 800 employees and revenues of $274.0 million, Terminalen Denmark, a Denmark based Retail organisation with 178 employees and revenues of $213.0 million and many others.
Contact us if you need a completed and verified list of companies using Dixa, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dixa customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageras Denmark | Professional Services | 130 | $35M | Denmark | Dixa | Dixa | Customer Experience | 2019 | n/a |
In 2019, Ageras Denmark implemented Dixa on their website. Dixa serves as the company Customer Experience platform for handling customer service and sales inquiries and is embedded into the Ageras website to capture web chat and inbound customer interactions.
The implementation focused on standard Customer Experience capabilities, including omnichannel routing, web chat widget deployment, an agent workspace with conversation history and ticketing, queuing and SLA management, and basic interaction analytics. Dixa was configured to centralize customer conversations into a single agent interface, enabling contextual handoffs and unified conversation threads across channels.
Operational coverage concentrates on customer-facing functions, specifically customer service and sales teams across Ageras Denmark, with the website as the primary digital touchpoint. The deployment architecture centers on the Dixa-hosted cloud interaction layer embedded on the corporate site, routing interactions to internal agents and supporting role-based agent access and queues.
Governance measures were aligned to contact routing and escalation workflows, with configuration controls for queue rules, SLA policies, and conversational templates to standardize response handling. Rollout and ongoing operations emphasized configuration governance and agent process alignment rather than bespoke integrations, keeping the implementation scoped to website-driven customer engagement.
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Ajour | Retail | 10 | $2M | Denmark | Dixa | Dixa | Customer Experience | 2023 | n/a |
In 2023, Ajour deployed Dixa on its website to centralize customer-facing support for its online retail storefront. The implementation uses Dixa as a Customer Experience platform to handle website chat and web channel interactions, aligning the application with the company customer support business function for its e-commerce operations.
Configuration emphasizes lightweight omnichannel handling typical of Customer Experience platforms, including a Dixa web widget embedded on the site, a unified inbox for email and chat, and routing rules configured to direct inquiries to the small internal support team. Administration and governance are managed in-house, with agent roles, basic workflow automation, and customer profile aggregation configured to suit a 10 person retailer, and the deployment scope is limited to the website channel and related customer service workflows.
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Barberklingen | Retail | 20 | $2M | Denmark | Dixa | Dixa | Customer Experience | 2022 | n/a |
In 2022, Barberklingen implemented Dixa for Customer Experience to support customer service and web-based customer engagement. The deployment used Dixa as the primary interaction layer on Barberklingen's public website, capturing inbound customer contacts through an embedded web messaging interface.
Configuration work focused on establishing a unified agent inbox and routing logic appropriate for a 20-person retail operation, aligning Dixa's session-based messaging and queuing capabilities with existing support workflows. The implementation emphasized Customer Experience functional terminology, including web chat handling, conversation routing, and centralized administration via the Dixa console.
Operational scope covered the customer support function for Denmark-facing ecommerce and in-store inquiry channels, consolidating website-originated conversations into Dixa. Governance activities included defining agent roles, response workflows, and administrative controls within Dixa to standardize handling of website-driven customer interactions.
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Bayern AutoGroup Denmark | Automotive | 182 | $290M | Denmark | Dixa | Dixa | Customer Experience | 2025 | n/a |
In 2025, Bayern AutoGroup Denmark implemented Dixa for Customer Experience on its website. The deployment embeds the Dixa web channel to centralize inbound customer interactions from the site, creating a customer-facing channel for chat and email inquiries and routing them into a unified agent workspace.
Configuration emphasizes contact routing, conversation management, and ticketing workflows consistent with Customer Experience platforms, and agents use the Dixa interface to manage web-sourced conversations while preserving threaded customer context. Operational scope targets the company customer service and aftersales functions, and governance focuses on standardizing digital channel ownership, response workflows, and knowledge capture for web-originated tickets.
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Bodyman | Retail | 100 | $105M | Sweden | Dixa | Dixa | Customer Experience | 2025 | n/a |
In 2025, Bodyman deployed Dixa on its website as its Customer Experience application to centralize web customer interactions. The implementation targets the retailer its e commerce front end and Customer Experience workflows for a Sweden based, 100 employee organization.
The Dixa deployment emphasizes web based messaging and a unified agent workspace, configured to handle inbound web conversations, ticketing, and conversation history. Configuration work included routing rules, basic automation for message triage, and knowledge base access inside the agent interface to support both pre sales and post sales inquiries.
Operational coverage is focused on the customer service function across Bodyman online channels, using the Dixa web widget embedded on the corporate site for channel capture and agent consumption. The implementation is scoped to the e commerce support team and web customer journeys, with Dixa serving as the primary Customer Experience platform for web to agent orchestration.
Governance centered on role based access in the Dixa admin console and staged rollout of agent groups, accompanied by updated contact handling procedures and training for service agents. Change management emphasized standardized response workflows and documented escalation paths to align web channel handling with existing retail support processes.
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Media | 118 | $13M | Netherlands | Dixa | Dixa | Customer Experience | 2022 | n/a |
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Manufacturing | 70 | $7M | Denmark | Dixa | Dixa | Customer Experience | 2023 | n/a |
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Automotive | 4 | $1M | Denmark | Dixa | Dixa | Customer Experience | 2021 | n/a |
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Retail | 250 | $120M | Italy | Dixa | Dixa | Customer Experience | 2023 | n/a |
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Retail | 75 | $25M | Spain | Dixa | Dixa | Customer Experience | 2025 | n/a |
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Buyer Intent: Companies Evaluating Dixa
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Dixa. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Dixa for Customer Experience include:
- Surfawhile Netherlands, a Netherlands based Leisure and Hospitality organization with 10 Employees
- Silvaco Denmark, a Denmark based Distribution company with 17 Employees
- MartinEvent, a Sweden based Leisure and Hospitality organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Dixa Coverage
Dixa is a Customer Experience solution from Dixa.
Companies worldwide use Dixa, from small firms to large enterprises across 21+ industries.
Organizations such as GLS Germany, Dsquared2, Bayern AutoGroup Denmark, Mammut Switzerland and Terminalen Denmark are recorded users of
Dixa for Customer Experience.
Companies using Dixa are most concentrated in Transportation, Retail and Automotive, with adoption spanning over 21 industries.
Companies using Dixa are most concentrated in Germany, Italy and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Dixa across Americas, EMEA, and APAC.
Companies using Dixa range from small businesses with 0-100 employees - 67.35%, to mid-sized firms with 101-1,000 employees - 30.61%, large organizations with 1,001-10,000 employees - 2.04%, and global enterprises with 10,000+ employees - 0%.
Customers of Dixa include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Dixa customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.