List of DNK Smart Bot Customers
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Brazil
Since 2010, our global team of researchers has been studying DNK Smart Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DNK Smart Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DNK Smart Bot for Chatbots and Conversational AI include: Volkswagen do Brasil, a Brazil based Automotive organisation with 14407 employees and revenues of $5.80 billion, Banco Pan, a Brazil based Banking and Financial Services organisation with 3500 employees and revenues of $1.87 billion, PicPay, a Brazil based Banking and Financial Services organisation with 1432 employees and revenues of $586.0 million and many others.
Contact us if you need a completed and verified list of companies using DNK Smart Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DNK Smart Bot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Pan | Banking and Financial Services | 3500 | $1.9B | Brazil | DNK Infotelecom | DNK Smart Bot | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Banco Pan deployed DNK Smart Bot from DNK Infotelecom as a Chatbots and Conversational AI solution to automate customer service and contact-center functions in Brazil. The DNK Smart Bot implementation focuses on FAQ automation, channel deflection and faster call resolution through conversational workflow orchestration and intent classification.
Implementation centered on DNK Smart Bot modules for knowledge base driven FAQ handling, conversational flow authoring, intent and entity classification, and escalation routing to live agents. Configuration work emphasized channel specific conversation tuning across web chat and messaging endpoints and management of conversational content and intents.
Operational governance instituted centralized conversational content ownership within customer service operations and a staged rollout by channel according to the vendor announcement. Banco Pan implemented DNK Smart Bot as a Chatbots and Conversational AI application to support customer service and contact-center business functions, enabling automated deflection while preserving agent escalation paths.
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PicPay | Banking and Financial Services | 1432 | $586M | Brazil | DNK Infotelecom | DNK Smart Bot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, PicPay implemented DNK Smart Bot to automate customer-service and contact-center interactions across channels in Brazil. PicPay deployed the DNK Smart Bot application within the Chatbots and Conversational AI category to extend self-service capacity and reduce live-agent load, a capability attribution drawn from vendor reporting and DNK's client roster rather than a published PicPay case study.
DNK Smart Bot was configured to deliver conversational automation consistent with Chatbots and Conversational AI capabilities, including intent recognition, dialog management, and channel orchestration to support multi-channel customer engagement. Available sources do not detail specific integrations with backend systems, so architecture-level claims for connectors or middleware are not made. Governance emphasis would be on conversation escalation and agent handoff workflows to preserve contact-center service continuity, and vendor-reported outcomes include improved self-service capacity and reduced live-agent load in PicPay's Brazilian customer-service operations.
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Volkswagen do Brasil | Automotive | 14407 | $5.8B | Brazil | DNK Infotelecom | DNK Smart Bot | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Volkswagen do Brasil is named among DNK Infotelecom’s clientele and is presumed to leverage DNK Smart Bot, a Chatbots and Conversational AI application, within its customer-service, CRM, and dealer-support channels in Brazil to improve digital self-service and omnichannel routing. This identification comes from DNK’s published client roster rather than a Volkswagen case study, so the implementation narrative below is based on vendor-reported estimates.
Vendor reporting suggests the DNK Smart Bot deployment was structured as a conversational layer handling initial customer intents and routing across web, mobile, and contact center channels. DNK Smart Bot is described in vendor materials as providing intent classification, dialog management, contextual follow up, knowledge base query capabilities, and escalation or handoff logic to human agents, aligning with standard Chatbots and Conversational AI functional capabilities for customer-service and dealer support workflows.
Operational scope is reported to focus on Brazil, covering Volkswagen do Brasil’s customer-service teams and dealer network support channels. Governance and rollout descriptions from the vendor indicate a centralized configuration and monitoring model with vendor-led initial configuration and knowledge training, combined with operational oversight by Volkswagen customer-service stakeholders, enabling continual refinement of intents and routing rules. These details remain vendor-reported estimates rather than independently verified implementation facts.
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