List of DNK Transcriber Customers
São Paulo, 04571-000,
Brazil
Since 2010, our global team of researchers has been studying DNK Transcriber customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DNK Transcriber for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DNK Transcriber for Call Tracking and Recording include: Bradesco, a Brazil based Banking and Financial Services organisation with 84022 employees and revenues of $46.67 billion, Volkswagen do Brasil, a Brazil based Automotive organisation with 14407 employees and revenues of $5.80 billion, Banco Pan, a Brazil based Banking and Financial Services organisation with 3500 employees and revenues of $1.87 billion and many others.
Contact us if you need a completed and verified list of companies using DNK Transcriber, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DNK Transcriber customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Pan | Banking and Financial Services | 3500 | $1.9B | Brazil | DNK Infotelecom | DNK Transcriber | Call Tracking and Recording | 2018 | n/a |
In 2018 Banco PAN is presumed to have implemented DNK Transcriber from DNK Infotelecom, according to the vendor's published client roster. The deployment aligns with the Call Tracking and Recording category and is inferred from DNK Infotelecom's solution set and customer listing rather than a public project announcement.
The DNK Transcriber implementation is described as focused on contact center voice capture and automated transcription to support customer service and collections workflows. Typical configuration elements inferred for DNK Transcriber include continuous call recording, speech-to-text transcription, time-stamped indexing of audio assets, and secure archival for retention and retrieval, with transcription outputs used for quality assurance and case review.
Operational scope is identified as Banco PAN's Brazil contact center operations, covering customer service and collections teams. Governance elements that would accompany a Call Tracking and Recording deployment are inferred to include centralized retention policies, role-based access controls for recorded media and transcripts, and integration points for search and QA workflows within contact center operations.
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Bradesco | Banking and Financial Services | 84022 | $46.7B | Brazil | DNK Infotelecom | DNK Transcriber | Call Tracking and Recording | 2016 | n/a |
In 2016, Bradesco implemented DNK Transcriber in the Call Tracking and Recording category to provide contact center call capture and automated transcription for customer service/CRM, quality assurance, and compliance use cases in Brazil. DNK Transcriber is described in this engagement as the core module handling speech-to-text conversion and searchable transcript indexing alongside continuous call recording, enabling agent-facing transcript access and QA review workflows.
The deployment was structured around centralized contact center capture with DNK Transcriber performing post-call and near-real-time transcription, and a searchable audio index to support review and investigation. Functional modules referenced include call recording, speech-to-text transcription, transcript search and retrieval, and a QA review interface that aligns with compliance logging and audit trail requirements typical of Call Tracking and Recording implementations.
Operational coverage focused on Bradesco customer service operations and contact center teams across Brazil, with transcripts and recordings surfaced into customer service and CRM workflows to support agent coaching, compliance reviews, and customer dispute handling. Governance changes associated with the implementation included formalized access controls for recorded media, retention and audit logging processes, and the introduction of QA sampling and review procedures tied to the DNK Transcriber record and transcription repository.
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Volkswagen do Brasil | Automotive | 14407 | $5.8B | Brazil | DNK Infotelecom | DNK Transcriber | Call Tracking and Recording | 2018 | n/a |
In 2018 Volkswagen do Brasil implemented DNK Transcriber for Call Tracking and Recording. The implementation is documented in DNK Infotelecom's published customer list and supports Volkswagen do Brasil contact center call recording and transcription workflows tied to CRM and dealer customer service operations in Brazil.
The DNK Transcriber deployment centered on call capture and automated transcription capabilities, call tracking and metadata extraction, and searchable archived recordings that feed CRM and dealer service workflows. Operational scope covered contact center and dealer service channels across Brazil, with governance and process ownership aligned to contact center operations and dealer support teams to enable recorded call indexing, retrieval, and integration into customer service case handling.
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