List of Droz Bot Customers
São Paulo, 09510-111,
Brazil
Since 2010, our global team of researchers has been studying Droz Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Droz Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Droz Bot for Chatbots and Conversational AI include: Tramontina, a Brazil based Retail organisation with 10000 employees and revenues of $1.70 billion, Tramontina US, a United States based Retail organisation with 500 employees and revenues of $100.0 million, Droz, a Brazil based Professional Services organisation with 30 employees and revenues of $3.0 million, Audace, a Singapore based Education organisation with 11 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Droz Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Droz Bot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Audace | Education | 11 | $2M | Singapore | Droz | Droz Bot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Audace deployed Droz Bot on its website. Audace implemented Droz Bot as a Chatbots and Conversational AI solution to handle website engagement, routine student inquiries, and admissions information for its Singapore operations.
Configuration centered on a web widget integration and conversational flow authoring, with Droz Bot providing intent classification, scripted FAQ flows, fallback handling, and an administrative console for content updates. The implementation of Droz Bot emphasized lightweight governance and centralized content management to allow nontechnical staff to maintain conversational content at an education provider scale of roughly 11 employees.
Integration scope was limited to the company website where the Droz Bot widget is embedded, supporting admissions and student support business functions. Operational ownership was structured around a small central administrator responsible for iterative content updates and an escalation path to staff, with rollout executed as a single site web deployment and phased content tuning.
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Droz | Professional Services | 30 | $3M | Brazil | Droz | Droz Bot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Droz deployed Droz Bot on its website. Droz Bot is a Chatbots and Conversational AI application implemented to provide website-based customer engagement for the professional services firm Droz.
The deployment is implemented as an embedded website conversational interface backed by a cloud conversational engine, with configuration focused on intent recognition, scripted FAQ handling, initial lead capture, and escalation workflows to human staff. Droz Bot is configured to serve customer-facing touchpoints on the company website, delivering automated responses and routing more complex inquiries for human follow up.
Operational responsibility sits with client service and marketing stakeholders, who manage response content, conversation flows, and periodic tuning of intents and templates. Governance emphasizes conversational content management, escalation rules and monitoring of live interactions, aligning Droz Bot with sales intake and client support workflows without changes to other enterprise systems.
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Tramontina | Retail | 10000 | $1.7B | Brazil | Droz | Droz Bot | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Tramontina deployed Droz Bot on its website as a customer-facing conversational layer. The deployment uses Droz Bot, classified under Chatbots and Conversational AI, to provide automated conversational interactions on Tramontina's online properties in Brazil.
The Droz Bot implementation is delivered as an embedded web chat interface delivering structured conversational workflows, leveraging intent recognition, scripted dialogs, FAQ automation, guided product discovery, and fallback escalation to human agents. Tramontina configured conversation flows, intent taxonomies, and response templates within Droz Bot to align with retail customer service and digital commerce use cases, using the full application name Droz Bot and the Chatbots and Conversational AI functional model.
Architecturally the implementation is a client-side chat widget integrated into the site front-end that connects to the vendor hosted conversational engine, consistent with Chatbots and Conversational AI deployments. Operational governance was centered on Tramontina's customer service and e-commerce teams, who manage conversational content, escalation rules, and iterative training of intent models, maintaining the solution on the company website.
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Tramontina US | Retail | 500 | $100M | United States | Droz | Droz Bot | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Tramontina US deployed Droz Bot on its public website. The Droz Bot implementation positioned the application as a front line conversational layer to handle customer inquiries and product discovery within Tramontina US online retail channels, classified under Chatbots and Conversational AI.
Configuration focused on core conversational capabilities typical of Chatbots and Conversational AI, including natural language understanding, intent classification, entity extraction, scripted guided selling flows, and FAQ response automation. Droz Bot was instrumented to capture session analytics and conversation transcripts for tuning and reporting.
Deployment architecture used a web embedded widget to deliver Droz Bot sessions directly on product and support pages, maintaining session state across page navigation and basic session persistence. Operational coverage targeted customer service, online merchandising, and digital marketing teams in the United States, enabling conversational support where customers browse and shop.
Governance established content ownership and an intent taxonomy, with ongoing review cycles for conversation tuning and response governance to maintain accuracy and consistency. Rollout and maintenance responsibilities were organized around the internal digital team and support staff, with analytics used to prioritize updates to conversation flows.
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