List of Duck Creek Payments Orchestrator Customers
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Since 2010, our global team of researchers has been studying Duck Creek Payments Orchestrator customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Duck Creek Payments Orchestrator for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Duck Creek Payments Orchestrator for Payment Processing include: HDFC ERGO General Insurance, a India based Insurance organisation with 11181 employees and revenues of $18.50 billion, GAINSCO, a United States based Insurance organisation with 700 employees and revenues of $360.0 million, Mutual Benefit Group, a United States based Insurance organisation with 160 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Duck Creek Payments Orchestrator, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Duck Creek Payments Orchestrator customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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GAINSCO | Insurance | 700 | $360M | United States | Duck Creek Technologies | Duck Creek Payments Orchestrator | Payment Processing | 2019 | n/a |
In 2019 GAINSCO implemented Duck Creek Payments Orchestrator as part of a broader Duck Creek OnDemand deployment that included Policy, Billing, and Distribution Management across its United States operations. The implementation placed Duck Creek Payments Orchestrator into the company Payment Processing stack to centralize payment routing, billing interfaces, and payment lifecycle controls for finance and distribution functions.
The deployment configured payment orchestration capabilities typical of the Payment Processing category, including payment routing and gateway abstraction, transaction reconciliation workflows, and payment method management. Duck Creek Payments Orchestrator was integrated with Duck Creek Billing within the OnDemand environment to align invoicing, receivables, and reconciliation processes and to automate billing to payment handoffs.
Operational coverage focused on finance, billing, distribution management, and support functions such as the call center, with rollout activity aligned to state launches across the United States. Governance was organized around centralized payment policy controls and reconciled billing workflows managed inside the OnDemand platform, enabling consistent operational processes across lines of business.
GAINSCO reported that the Duck Creek OnDemand Billing deployment reduced call-center talk time and accelerated state launches, outcomes that were supported by the addition of a centralized payments layer. Duck Creek Payments Orchestrator provided the payment processing infrastructure within that architecture, consolidating routing and reconciliation to support the companys billing modernization efforts.
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HDFC ERGO General Insurance | Insurance | 11181 | $18.5B | India | Duck Creek Technologies | Duck Creek Payments Orchestrator | Payment Processing | 2023 | n/a |
In 2023, HDFC ERGO General Insurance implemented Duck Creek Payments Orchestrator as part of a broader Duck Creek OnDemand suite deployment in India. The Duck Creek Payments Orchestrator Payment Processing application was provisioned to support finance and billing functions alongside the OnDemand policy issuance and claims workflows, aligning payment orchestration with the insurer's product launch and servicing capabilities.
The deployment emphasized Payment Processing capabilities common to payment orchestration, including centralized payment routing, billing workflow orchestration, and automated reconciliation configured to operate within the Duck Creek OnDemand environment. Configuration work focused on aligning premium collection, installment billing orchestration, and claim payout flows with policy administration and billing modules, and on supporting electronic payment methods and settlement automation consistent with enterprise billing operations.
Operational scope targeted HDFC ERGO operations in India, with configuration and governance centered on finance, billing, and operations teams to accelerate product launches and streamline policy administration processes. The full Duck Creek OnDemand deployment delivered much faster product launch cycles and improved operational efficiency in the Indian market, and Duck Creek Payments Orchestrator is inferred to support the finance and billing processes that underpin those outcomes.
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Mutual Benefit Group | Insurance | 160 | $30M | United States | Duck Creek Technologies | Duck Creek Payments Orchestrator | Payment Processing | 2021 | Larsen & Toubro |
In 2021 Mutual Benefit Group implemented Duck Creek Payments Orchestrator as part of a Duck Creek OnDemand modernization program executed with systems integrator Larsen & Toubro. The deployment targeted claims and finance process modernization in Pennsylvania, with a specific emphasis on streamlining payment and reserving workflows and improving continuity and security. The implementation was delivered alongside a broader Duck Creek OnDemand migration of the insurer's Duck Creek core applications.
Duck Creek Payments Orchestrator was configured to centralize payment routing and orchestration, reconciliation, and reserve-aware disbursement logic consistent with Payment Processing capabilities. Configuration work focused on secure payment lifecycle management and automated handoffs between claims and finance functional modules, aligning payment orchestration with reserve calculations and claims settlement workflows.
Integrations connected the Payments Orchestrator to the Duck Creek OnDemand core to exchange claims and financial data, and Larsen & Toubro led the systems integration and rollout. The architecture leveraged the Duck Creek OnDemand deployment model to embed orchestrated payment flows into insurer operations and to support connectivity to external banking and settlement channels.
Governance and process changes included revised workflows for claims-triggered, reserve-aware payments and tightened finance oversight of reconciliation, with LTI coordinating process transition and cutover sequencing. Reported outcomes from the program include streamlined payment and reserving outcomes and improved continuity and security as part of the Duck Creek OnDemand initiative.
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