List of DynamicCXS CXExpedite Customers
Ottawa, K2T 0G5, ON,
Canada
Since 2010, our global team of researchers has been studying DynamicCXS CXExpedite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DynamicCXS CXExpedite for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DynamicCXS CXExpedite for Customer Engagement include: Canadian Tire, a Canada based Retail organisation with 14322 employees and revenues of $12.22 billion, Tim Hortons, a Canada based Consumer Packaged Goods organisation with 100000 employees and revenues of $4.00 billion and many others.
Contact us if you need a completed and verified list of companies using DynamicCXS CXExpedite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DynamicCXS CXExpedite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canadian Tire | Retail | 14322 | $12.2B | Canada | DynamicCXS | DynamicCXS CXExpedite | Customer Engagement | 2023 | n/a |
In 2023 Canadian Tire deployed DynamicCXS CXExpedite to manage customer engagement and intelligent staff dispatch across its Canadian retail estate, an implementation aligned to the Customer Engagement category. The deployment targeted in-store customer assistance and automated staff dispatch to improve conversion and staff allocation within retail operations.
The implementation centered on DynamicCXS CXExpedite modules for intelligent staff dispatch, customer assistance routing, and staff-facing task coordination. Configuration work emphasized mapping in-store assistance requests to available staff, establishing dispatch rules for priority and proximity, and instrumenting the customer engagement workflow for frontline use.
Operational coverage extended to Canadian Tire stores nationwide, with the system embedded into store-level retail operations and frontline customer service functions. The deployment impacted store staffing processes and day to day customer assistance handling, driving changes in how associates are allocated to customer requests.
Governance and rollout emphasized frontline adoption, with Meerby reporting improved NPS and rapid staff adoption as outcomes from the pilot and early deployments. Implementation required updates to store staffing workflows and operational procedures to support automated dispatch and real time customer engagement handling using DynamicCXS CXExpedite.
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Tim Hortons | Consumer Packaged Goods | 100000 | $4.0B | Canada | DynamicCXS | DynamicCXS CXExpedite | Customer Engagement | 2023 | n/a |
In 2023, Tim Hortons ran a pilot implementing DynamicCXS CXExpedite to digitize in-store requests, cleanliness and compliance logging, and customer assistance. The deployment utilized Customer Engagement capabilities to capture guest feedback and orchestrate in-store request and dispatch workflows.
The implementation emphasized engagement and dispatch modules, including digital task creation, real-time assignment to frontline staff, and structured compliance logging. Configuration work included workflow rules for escalation and closure, mobile interfaces for crew to accept and complete tasks, and integrated GSAT feedback capture to close the customer feedback loop.
Meerby executed the pilot at a Tim Hortons location in Canada and publicly linked the engagement to the DynamicCXS founding team, therefore it is assumed DynamicCXS CXExpedite powered the engagement and dispatch features used during the pilot. Operational scope for the engagement was site level, impacting in-store operations, facilities management, and guest experience teams rather than enterprise back-office systems.
Governance changes centered on standardized logging, frontline task ownership, and defined feedback loops between crew and store management to ensure compliance and service resolution. Reported outcomes from the pilot include 150% GSAT growth and a plus two star change in Google Reviews in Canada, indicating measurable improvements in customer sentiment following the CXExpedite-enabled workflows.
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Buyer Intent: Companies Evaluating DynamicCXS CXExpedite
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