List of EasyVista Customer Service Management Customers
Noisy-le-Grand, 93160,
France
Since 2010, our global team of researchers has been studying EasyVista Customer Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EasyVista Customer Service Management for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EasyVista Customer Service Management for Customer Support include: Skipton Building Society, a United Kingdom based Banking and Financial Services organisation with 2506 employees and revenues of $1.90 billion, Associated Press, a United States based Media organisation with 4500 employees and revenues of $1.00 billion, Crawford & Company United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $225.0 million, Frontier School Division Canada, a Canada based Education organisation with 1604 employees and revenues of $126.0 million and many others.
Contact us if you need a completed and verified list of companies using EasyVista Customer Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EasyVista Customer Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Associated Press | Media | 4500 | $1.0B | United States | EasyVista | EasyVista Customer Service Management | Customer Support | 2023 | n/a |
In 2023 Associated Press implemented EasyVista Customer Service Management to standardize incident management and service request workflows for its Global Service Delivery team and its worldwide reporter network. The deployment used EasyVista’s EV Service Manager as the underlying IT service management platform and was led from AP headquarters in the United States.
The implementation focused on core Customer Support capabilities, including centralized incident management, structured service request handling and an improved ticketing lifecycle for field reporters. Configuration work emphasized automated routing and escalation rules, a service request catalog aligned to reporting operations and self-service access to reduce manual intake, consistent with typical Customer Support functional workflows.
Operational coverage was global, with the Global Service Delivery team serving as the primary operational owner and IT operations and field support teams as primary business function stakeholders. The rollout targeted reporter-facing support processes across AP’s newsroom sites and remote reporting endpoints, aligning service definitions and response workflows to news production needs.
Governance consolidated process ownership within the Global Service Delivery organization to enforce standardized incident and request handling across sites, and rollout sequencing prioritized high-impact reporting workflows. According to the EasyVista case study the EasyVista Customer Service Management deployment delivered a 64% increase in availability within 12 months and a double-digit decrease in ticket resolution time.
|
 |
Crawford & Company United Kingdom | Insurance | 1500 | $225M | United Kingdom | EasyVista | EasyVista Customer Service Management | Customer Support | 2014 | n/a |
In 2014 Crawford & Company United Kingdom implemented EasyVista Customer Service Management to support its UK IT support operations. The deployment targeted Customer Support functions across Crawfords UK offices, with explicit operational coverage in Glasgow, Newcastle and Belfast and alignment to second line and field support workflows.
The EasyVista Customer Service Management implementation emphasized call handling and incident management capabilities, with configured service catalog workflows and a self service portal to route and prioritize IT support requests. Asset and configuration management workflows were configured to coordinate with imaging and provisioning processes, including WDS and MDT deployment activities used by the IT Field Support team.
Operational tooling in the environment included Sophos Enterprise SafeGuard Management Centre, Symantec Endpoint and McAfee Endpoint for endpoint security and management, and support tooling such as Activ, Samanage and ServiceNow alongside EasyVista call handling for ticket intake and routing. The application was implemented to operate within Crawford & Company United Kingdoms existing server room and on premise infrastructure, reflecting the organisational support scope and tooling landscape.
Governance focused on formalizing second line support processes and field support escalation paths, with role based ticket ownership and service desk workflows aligned to regional office responsibilities. The implementation narrative centers on EasyVista Customer Service Management providing a centralized Customer Support platform for IT incident and request handling across Crawfords UK sites.
|
 |
Frontier School Division Canada | Education | 1604 | $126M | Canada | EasyVista | EasyVista Customer Service Management | Customer Support | 2025 | n/a |
In 2025, Frontier School Division Canada deployed EasyVista Customer Service Management to centralize Customer Support for IT across 41 schools in Manitoba, addressing long travel times and geographic dispersion. The implementation targeted school IT operations and a centralized service desk model to provide consistent incident handling across rural and remote sites.
EasyVista Customer Service Management was configured to provide structured case management and remote support capabilities, with the case study indicating use of remote control functionality consistent with the EV Reach module. The deployment emphasized remote resolution workflows, technician-to-endpoint remote control, and ticket automation to reduce handoffs and accelerate triage.
Operational coverage included IT support for all 41 school sites and administration by a centralized team, enabling one administrator to manage many more locations than previously possible. Governance shifted toward standardized incident and escalation workflows, centralized service desk administration, and a rollout approach that prioritized remote-first resolution to minimize onsite visits.
The Canadian implementation delivered explicit operational outcomes reported in the case study, resolution times improving from months to same-day, reduced travel costs, and expanded management capacity for a single administrator.
|
 |
|
Banking and Financial Services | 2506 | $1.9B | United Kingdom | EasyVista | EasyVista Customer Service Management | Customer Support | 2024 | n/a |
|
Buyer Intent: Companies Evaluating EasyVista Customer Service Management
- Houlihan Lokey, a United States based Banking and Financial Services organization with 2257 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||