List of ECI AvidWarranty Customers
Fort Worth, 76177, TX,
United States
Since 2010, our global team of researchers has been studying ECI AvidWarranty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ECI AvidWarranty for Warranty Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ECI AvidWarranty for Warranty Claims Management include: Mccaffrey Homes, a United States based Construction and Real Estate organisation with 31 employees and revenues of $47.0 million, Bosgraaf Homes, a United States based Construction and Real Estate organisation with 40 employees and revenues of $12.0 million, Crystal Creek Homes, a Canada based Construction and Real Estate organisation with 30 employees and revenues of $9.8 million and many others.
Contact us if you need a completed and verified list of companies using ECI AvidWarranty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ECI AvidWarranty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bosgraaf Homes | Construction and Real Estate | 40 | $12M | United States | ECi Software Solutions | ECI AvidWarranty | Warranty Claims Management | 2024 | n/a |
In 2024, Bosgraaf Homes implemented ECI AvidWarranty. The ECI AvidWarranty deployment addresses Warranty Claims Management and provides homeowners a single online portal to submit and track warranty requests for the companys West Michigan operations.
Configuration emphasized homeowner-facing communications and claims lifecycle management, leveraging online intake forms, automated case creation, status tracking, and templated notifications to support customer service and field service coordination. The implementation aligns with Warranty Claims Management functional patterns, enabling structured claim records, event logging, and status-driven homeowner updates to reduce manual processing. ECI AvidWarranty was configured to surface claim status to homeowners and to centralize communications within the system for transparent tracking.
Operational coverage centers on customer service and field operations teams serving West Michigan homeowners, centralizing warranty intake into a single portal and replacing manual submission channels. Governance and workflow restructuring focused on standardized claim routing and centralized case ownership to streamline assignments between customer service and field technicians. The result explicitly improved homeowner communication and reduced administrative workload in Bosgraaf Homes West Michigan operations, with ECI AvidWarranty supporting the companys Warranty Claims Management and homeowner communication business functions.
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Crystal Creek Homes | Construction and Real Estate | 30 | $10M | Canada | ECi Software Solutions | ECI AvidWarranty | Warranty Claims Management | 2024 | n/a |
In 2024, Crystal Creek Homes implemented ECI AvidWarranty to address post close warranty intake and homeowner self service in its Calgary and Edmonton markets. The deployment centers on Warranty Claims Management to standardize homeowner claim submission, triage, and case handling across customer service and field service functions. Crystal Creek Homes ECI AvidWarranty Warranty Claims Management is positioned to support the company objective to reduce unnecessary service requests and speed resolution.
The implementation configures warranty claims intake and a homeowner portal for self service, enabling homeowners to submit claims, attach documentation, and track case status. Core functional configuration focuses on claims management and homeowner portal capabilities, with case lifecycle workflows that move records from intake to case assignment and work order provisioning for technicians. Routing and prioritization rules are applied to align customer service intake with field service schedules and to enable automated homeowner notifications and status updates.
Operational scope is concentrated on the Calgary and Edmonton markets and impacts customer service and field operations teams. Governance changes introduced standardized intake templates, triage rules, and SLA definitions for post close warranty handling, and a phased rollout approach was used to onboard users and document new processes. Training and process documentation were emphasized to drive homeowner portal adoption and formalize handoffs between customer service and field service teams.
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Mccaffrey Homes | Construction and Real Estate | 31 | $47M | United States | ECi Software Solutions | ECI AvidWarranty | Warranty Claims Management | 2024 | n/a |
In 2024, McCaffrey Homes implemented ECI AvidWarranty to centralize warranty requests across its Central California communities. The deployment uses ECI AvidWarranty as a Warranty Claims Management solution to consolidate homeowner submissions and establish a single claim intake channel for customer service and field service functions.
The implementation configures core Warranty Claims Management capabilities including claim intake, homeowner communications, claim lifecycle tracking, and field service coordination with work order orchestration. Operational scope covers customer service and field operations across McCaffrey Homes communities in Central California, with governance centered on standardized intake workflows, centralized claim records, and structured homeowner notification processes, and the company is using ECI AvidWarranty to improve homeowner experience through centralized request handling and consistent communications.
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