List of EdgeVerve AssistEdge Customers
Bengaluru, 560100,
India
Since 2010, our global team of researchers has been studying EdgeVerve AssistEdge customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EdgeVerve AssistEdge for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EdgeVerve AssistEdge for Robotic Process Automation include: Openreach United Kingdom, a United Kingdom based Communications organisation with 37000 employees and revenues of $7.90 billion, Telekom, a Malaysia based Communications organisation with 18041 employees and revenues of $2.80 billion, Vodafone New Zealand, a New Zealand based Media organisation with 3000 employees and revenues of $1.00 billion, EVT (Entertainment Ventures & Travel), a Australia based Leisure and Hospitality organisation with 9000 employees and revenues of $783.0 million and many others.
Contact us if you need a completed and verified list of companies using EdgeVerve AssistEdge, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EdgeVerve AssistEdge customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
EVT (Entertainment Ventures & Travel) | Leisure and Hospitality | 9000 | $783M | Australia | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | 2022 | n/a |
In 2022, EVT (Entertainment Ventures & Travel) deployed EdgeVerve AssistEdge as its Robotic Process Automation platform to improve stock ordering and inventory management across Event Cinemas and affiliated leisure brands. The implementation targeted out-of-stock and over-stock scenarios during peak trading periods and was intended to support a better guest experience at cinema concessions.
The EdgeVerve AssistEdge deployment concentrated on automating order generation and inventory reconciliation workflows, using unattended bots for scheduled replenishment and attended automation for exception resolution at point of sale. Configured functional capabilities included order orchestration, inventory aggregation and reconciliation, exception handling workflows, and automated supplier order submission to standardize stock audits during high-traffic windows.
Integrations connected AssistEdge to back-office inventory systems, point-of-sale data streams and supplier ordering portals so that real-time sales signals could trigger replenishment workflows. Orchestration and centralized scheduling provided operational coverage across cinema sites, aligning concessions operations with supply chain and retail inventory processes within EVT’s exhibition and hospitality business units.
Infosys supported the rollout and the program implemented governance and operational controls aligned with Robotic Process Automation best practices, including a bot operations playbook, change control for automation updates, role based access to the orchestration layer, and scheduled monitoring during peak trading periods. Processes were restructured to route exceptions to human operators and to formalize inventory review cadence, with EdgeVerve AssistEdge positioned to reduce manual ordering effort and address stock variability during peak times.
|
 |
Openreach United Kingdom | Communications | 37000 | $7.9B | United Kingdom | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | 2015 | Edgeverve, an Infosys company |
In 2015, Openreach United Kingdom deployed EdgeVerve AssistEdge as a Robotic Process Automation platform to unify agent desktop access and automate contact center workflows. Edgeverve, an Infosys company, implemented AssistEdge across front and back office processes to integrate disparate existing systems and coordinate telecom field and desk teams.
The implementation emphasized agent desktop orchestration and workflow automation within contact centers, configuring AssistEdge to centralize task routing, screen automation, and single sign on to reduce login friction. Configuration work automated routine contact center transactions and session handoffs to lower average handling time.
Integrations targeted disparate front and back office systems to stitch together field service workflows and desk based support processes, improving end to end process continuity. The deployment included connector and API layer work performed by Edgeverve, an Infosys company, to surface data and actions to the unified agent desktop.
Openreach reported operational outcomes tied to the AssistEdge rollout, specifically reduced average handling time, shorter login times through single sign on, and reductions in service level guarantee payments in the United Kingdom. EdgeVerve AssistEdge acted as the Robotic Process Automation backbone for agent productivity and service improvements across Openreach field and desk operations.
|
 |
Telekom | Communications | 18041 | $2.8B | Malaysia | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | 2018 | Edgeverve, an Infosys company |
In 2018, Telekom Malaysia implemented EdgeVerve AssistEdge under its OVAL program to deliver a single-window dashboard for contact-centre agents in Malaysia. Edgeverve, an Infosys company, announced the successful implementation of EdgeVerve AssistEdge and positioned the deployment within the Robotic Process Automation category to centralize agent workflows and reduce handling delays.
The deployment configured EdgeVerve AssistEdge to automate agent data retrieval and to orchestrate navigation across customer service applications, creating a unified agent desktop experience. Functional capabilities implemented included desktop automation to surface customer context, workflow automation to sequence application screens, and real-time data population to reduce manual lookups.
Operational coverage focused on Telekom Malaysia contact centres in Malaysia, impacting frontline customer service and contact-centre operations and agent productivity. Integrations were implemented to streamline navigation of existing customer service systems, minimizing cross-application switching and consolidating agent interactions into the single-window dashboard.
Governance and rollout were organized under the OVAL program, standardizing agent workflows and instrumenting the single-window dashboard for agent use. The implementation automated agent data retrieval and streamlined customer service application navigation, which Telekom reported reduced average call handling time and improved query resolution and agent efficiency, aligning operational processes with productivity and customer experience objectives.
|
 |
|
Media | 3000 | $1.0B | New Zealand | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | 2016 | n/a |
|
Buyer Intent: Companies Evaluating EdgeVerve AssistEdge
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||