List of Edmunds GovTech Logics Utilities Customers
Northfield, 08225, NJ,
United States
Since 2010, our global team of researchers has been studying Edmunds GovTech Logics Utilities customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Edmunds GovTech Logics Utilities for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Edmunds GovTech Logics Utilities for Utilities Customer Care and Billing include: City of Newberry, SC, a United States based Government organisation with 250 employees and revenues of $51.0 million, Town of Mosheim, TN, a United States based Government organisation with 40 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Edmunds GovTech Logics Utilities, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Edmunds GovTech Logics Utilities customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Newberry, SC | Government | 250 | $51M | United States | Edmunds GovTech | Edmunds GovTech Logics Utilities | Utilities Customer Care and Billing | 2014 | n/a |
In 2014 City of Newberry, SC deployed Edmunds GovTech Logics Utilities to manage customer account management and service workflows in the Utilities Customer Care and Billing category. The implementation was scoped to the City of Newberry Utilities Administration Department, with the Administrative Services Assistant role designated as a primary operational user reporting to the Utilities Director.
Edmunds GovTech Logics Utilities was configured to support core customer care workflows, including complaint intake, phone and in-person customer service, work order creation and routing, meter data monitoring, and billing data reconciliation. Configuration emphasis was placed on work order dispatching to municipal crews, troubleshooting billing discrepancies, and supporting meter servicer coordination, reflecting typical Utilities Customer Care and Billing functional modules.
The Logics deployment operated alongside other municipal systems identified in the environment, notably Tantalus and CityWorks, with operational interfaces established to reconcile meter and billing data sources and to coordinate field work orders. Daily operations required cross-system visibility so Administrative Services Assistant staff could monitor utility software, locate discrepancies across data sources, and route work orders to the correct crew.
Governance and operational practices centered on centralized customer intake and standardized routing procedures within the Utilities Administration Department, with training for staff to use Edmunds GovTech Logics Utilities together with Tantalus and CityWorks, and procedural responsibilities assigned to the Utilities Director for oversight. System usage was tied directly to routine administrative and customer-facing functions, embedding Logics into billing, meter service support, and field dispatch processes.
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Town of Mosheim, TN | Government | 40 | $4M | United States | Edmunds GovTech | Edmunds GovTech Logics Utilities | Utilities Customer Care and Billing | 2017 | n/a |
In 2017, the Town of Mosheim, TN deployed Edmunds GovTech Logics Utilities. Edmunds GovTech Logics Utilities was provisioned as the municipality's Utilities Customer Care and Billing solution and is exposed through the town website for customer self-service access.
The implementation scope focused on municipal utility operations and customer service, operated by the town utilities and finance staff. For an organization of approximately 40 employees the configuration emphasizes streamlined administrative roles, public account lookup, and online payment capabilities to support billing cycles and customer inquiries.
The deployment includes category-standard functional modules such as customer account management, cycle-based billing and invoicing, online payment processing via the website portal, service order and work request tracking, and tariff or rate rule configuration. Meter data management and billing automation are configured consistent with Utilities Customer Care and Billing workflows to support regular invoicing and account reconciliation.
The instance is web-facing, integrated into the municipal website to provide account access and payment processing for residents. Administrative governance rests with utilities and finance personnel who manage rate changes, billing cycles, and customer service workflows within Edmunds GovTech Logics Utilities, and no external system integrations are specified in the available source.
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