List of eGain Knowledge Hub Customers
eGain Corporation
1252 Borregas Avenue,
Sunnyvale, 94089, CA,
United States
Sunnyvale, 94089, CA,
United States
1 408-636-4500
Professional Services
539
$89M
Since 2010, our global team of researchers has been studying eGain Knowledge Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Knowledge Hub for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Knowledge Hub for Analytics and BI include: Yorkshire Water, a United Kingdom based Utilities organisation with 2750 employees and revenues of $1.56 billion, Rogue Credit Union, a United States based Banking and Financial Services organisation with 661 employees and revenues of $190.0 million, Tenaquip, a Canada based Distribution organisation with 750 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using eGain Knowledge Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eGain Knowledge Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Rogue Credit Union | Banking and Financial Services | 661 | $190M | United States | eGain Corporation | eGain Knowledge Hub | Analytics and BI | 2023 | n/a |
In 2023, Rogue Credit Union deployed eGain Knowledge Hub to support contact center agents and retail bankers across its business, using the eGain Knowledge Hub as an Analytics and BI capability to surface member-facing answers and engagement insights. The deployment targeted member service workflows and internal support, concentrating on high-volume inquiry areas to improve agent access to authoritative knowledge.
Implementation centered on a centralized knowledge repository, guided assistance for agents, content authoring and lifecycle controls, and analytics dashboards to monitor usage and answer quality. The eGain Knowledge Hub configuration covered topic taxonomies and curated articles for transactions, promotions, account opening, and credit cards across personal, business, and specialty account segments, aligning knowledge artifacts with customer intent and common contact center scripts.
Operational coverage included more than six hundred contact center agents and additional internal employees, with the solution embedded into daily agent workflows to provide real-time assistance for member queries. Business functions impacted were contact center operations, retail banking frontline staff, and internal support teams, with the platform providing search, guided responses, and reporting to reduce time to answer and improve response consistency.
Rogue Credit Union instituted governance and content ownership to sustain knowledge accuracy and cadence of updates, with a phased rollout model to drive adoption among frontline users. Since go-live, agent adoption of knowledge increased by 40 percent and answer effectiveness rose by 47 percent, outcomes reported by the credit union following the eGain Knowledge Hub deployment.
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Tenaquip | Distribution | 750 | $90M | Canada | eGain Corporation | eGain Knowledge Hub | Analytics and BI | 2023 | n/a |
In 2023 TENAQUIP implemented eGain Knowledge Hub, an Analytics and BI application, to modernize digital customer service and order handling across its distribution operations. TENAQUIP is a Canadian distributor of industrial supplies selling over 40,000 products and 400,000 SKUs, where contact center agents historically pulled orders from email with Microsoft Outlook in a manual, time consuming, and error prone process that lacked order status tracking and agent effectiveness measurement.
The deployment centers on eGain Knowledge Hub capabilities including knowledge automation, virtual assistance, self service, modern agent desktop tools, and embedded AI and analytics for insight into interactions. eGain Knowledge Hub is positioned to provide agent workflow orchestration and knowledge powered engagement to support the company signature customer service model.
Architecturally the implementation leverages eGain’s composable platform to integrate with existing call center infrastructure, order management systems, and ERP systems, enabling a unified agent desktop that surfaces order context and service history. Agents will engage with customers in English and French, and the deployment scope focuses on contact center operations and the customer service and order processing business functions.
Governance and process alignment emphasize standardizing how digital orders and service queries are handled to enable tracking of order status and agent effectiveness, supporting TENAQUIP’s Signature Service commitment. Company leadership framed the choice as delivering on their service promise, with eGain positioned to help elevate both agent experience and customer engagement.
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Yorkshire Water | Utilities | 2750 | $1.6B | United Kingdom | eGain Corporation | eGain Knowledge Hub | Analytics and BI | 2021 | n/a |
In 2021, Yorkshire Water implemented eGain Knowledge Hub, a deployment categorized as Analytics and BI to consolidate agent-facing knowledge and improve contact centre outcomes. The implementation was executed with vendor engagement from eGain and leverages AI-powered knowledge management capabilities described in the engagement documentation.
The deployment centered on knowledge management and agent assistance capabilities, with the knowledge base populated with over 750 resolutions and actively used by 130 contact centre agents. eGain’s professional services designed best practice processes for knowledge capture, creation and ongoing management, and the implementation included AI-driven search and agent guidance features aligned to contact centre workflows.
Integrations were implemented with Yorkshire Water’s customer relationship management systems to enable personalized service delivery by surfacing CRM-resident customer data during interactions. Operational scope focused on contact centre and customer service functions, improving consistency of agent responses and adherence to corporate processes across live agent interactions.
Governance changes emphasized structured knowledge lifecycle and service delivery workflows to support first-call resolution and compliance, driven by the eGain Knowledge Hub implementation combined with eGain Knowledge+AI capabilities. Outcomes reported by Yorkshire Water include increased first-call resolution, measurable improvements in customer satisfaction and a reduction in unnecessary engineer callouts, producing savings described as millions of pounds.
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Buyer Intent: Companies Evaluating eGain Knowledge Hub
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD eGain Knowledge Hub Coverage
eGain Knowledge Hub is a Analytics and BI solution from eGain Corporation.
Companies worldwide use eGain Knowledge Hub, from small firms to large enterprises across 21+ industries.
Organizations such as Yorkshire Water, Rogue Credit Union and Tenaquip are recorded users of
eGain Knowledge Hub for Analytics and BI.
Companies using eGain Knowledge Hub are most concentrated in Utilities, Banking and Financial Services and Distribution, with adoption spanning over 21 industries.
Companies using eGain Knowledge Hub are most concentrated in United Kingdom, United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of eGain Knowledge Hub across Americas, EMEA, and APAC.
Companies using eGain Knowledge Hub range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of eGain Knowledge Hub include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified eGain Knowledge Hub customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.