List of Eltropy Voice+ Customers
Milpitas, 95035-7451, CA,
United States
Since 2010, our global team of researchers has been studying Eltropy Voice+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Eltropy Voice+ for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Eltropy Voice+ for Call Center include: Oregonians Credit Union, a United States based Banking and Financial Services organisation with 50 employees and revenues of $5.0 million, Natco Credit Union, a United States based Banking and Financial Services organisation with 30 employees and revenues of $3.0 million, Edwards Federal Credit Union, a United States based Banking and Financial Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Eltropy Voice+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Eltropy Voice+ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Edwards Federal Credit Union | Banking and Financial Services | 20 | $2M | United States | Eltropy | Eltropy Voice+ | Call Center | 2024 | n/a |
In 2024 Edwards Federal Credit Union implemented Eltropy Voice+ as a Call Center solution. The deployment leveraged Eltropy’s Unified Conversations Platform to unify voice with digital channels and to introduce skill-based routing within the credit union’s contact center.
Eltropy Voice+ was configured to centralize member-facing communications and to align agent skills to inbound work, emphasizing unified conversations, skill-based agent routing, and digital channel blending to support contact center workflows. The implementation targeted the community credit union’s contact center and frontline agent operations, with governance focused on routing rule configuration and workflow change to support improved member service and agent productivity as stated by Eltropy. No external system integrations were disclosed.
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Natco Credit Union | Banking and Financial Services | 30 | $3M | United States | Eltropy | Eltropy Voice+ | Call Center | 2024 | n/a |
In 2024, Natco Credit Union implemented Eltropy Voice+ in its Call Center to unify voice with existing digital channels and strengthen member contact and loan communication. The credit union extended an existing Eltropy deployment and is identified by Eltropy as an early adopter of Eltropy Voice+, positioning voice alongside texting to centralize member interactions.
Eltropy Voice+ was deployed alongside Eltropy Texting and integrated with MeridianLink to accelerate loan processing and reduce manual work, per the Natco case study. Configuration emphasized unified contact histories and channel continuity between voice and text, enabling voice interactions to be associated with loan records in MeridianLink and supporting standard Call Center workflows such as inbound and outbound member outreach, call logging, and interaction tracking.
Operational scope focused on member services and lending operations for Natco Credit Union in Indiana, with deployment tailored to a small credit union environment. Early adopter status informed a phased adoption approach and governance that aligned call handling and loan communication processes with the integrated Eltropy platform. The Natco case study notes reduced manual work and faster funding times as outcomes of the Eltropy Voice+ and MeridianLink integration.
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Oregonians Credit Union | Banking and Financial Services | 50 | $5M | United States | Eltropy | Eltropy Voice+ | Call Center | 2024 | n/a |
In 2024 Oregonians Credit Union implemented Eltropy Voice+ to bring unified voice and digital conversations into its member service and contact center operations. Oregonians Credit Union deployed Eltropy Voice+ in the Call Center category as an early Voice+ sign up, positioning the application to consolidate voice, SMS and digital channels into a single operational platform to enhance response times and member experience.
The implementation centers on category aligned Call Center capabilities, including unified inbound and outbound voice handling, multichannel queuing, a consolidated agent desktop and persistent conversation threads across channels. Deployment was scoped to the credit union member service team within the small enterprise environment, executed as an early adopter rollout to centralize workflows, standardize routing and create a single source of contact records for operational oversight and agent efficiency.
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Buyer Intent: Companies Evaluating Eltropy Voice+
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