List of EmailAnalytics Customers
Olympia, 98501, WA,
United States
Since 2010, our global team of researchers has been studying EmailAnalytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased EmailAnalytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using EmailAnalytics for Analytics and BI include: Smart Sites, a United States based Professional Services organisation with 150 employees and revenues of $20.0 million, HR Covered, a Canada based Professional Services organisation with 35 employees and revenues of $3.0 million, Global Exposure United Kingdom, a United Kingdom based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using EmailAnalytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The EmailAnalytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Global Exposure United Kingdom | Communications | 10 | $1M | United Kingdom | EmailAnalytics | EmailAnalytics | Analytics and BI | 2024 | n/a |
In 2024, Global Exposure United Kingdom implemented EmailAnalytics to instrument customer-service inboxes across its UK team. The EmailAnalytics deployment centralized mailbox telemetry into a SaaS dashboard in the Analytics and BI category, enabling consolidated measurement of response performance for a small support organization.
The implementation connected staff inboxes directly to the EmailAnalytics SaaS dashboard and configured response-time analytics, team-level dashboards, and KPI monitoring capabilities. Functional configuration focused on tracking incoming message timestamps, reply latency, and aggregated team metrics, with dashboard views for day to day operational visibility.
Governance changes included establishing response-time KPIs for ongoing monitoring and embedding those KPIs into routine team operations. Outcome data captured by EmailAnalytics showed a 50% improvement in response time within one week after rollout, with the customer service function in the United Kingdom as the primary operational scope.
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HR Covered | Professional Services | 35 | $3M | Canada | EmailAnalytics | EmailAnalytics | Analytics and BI | 2024 | n/a |
In 2024, HR Covered implemented EmailAnalytics in the Analytics and BI category to benchmark and improve client-facing email response times. The deployment targeted the companys service and sales teams, with the EmailAnalytics dashboard established as the central operational view for email performance monitoring.
Configuration emphasized inbox-level analytics, response time measurement, and team-level dashboards, using EmailAnalytics reporting features to surface trends and outliers. The implementation included weekly automated reports to track progress and provide a regular cadence for performance reviews.
Integrations were implemented via a standard inbox integration that fed sending and response metadata into the EmailAnalytics dashboard, enabling per-user and per-team visibility across client-facing workflows. Service and sales users accessed the dashboard and reports to align response behavior with internal expectations and to monitor ongoing trends.
Outcomes reported by HR Covered include a 70% improvement in email response performance over a quarter and a Customer Satisfaction score increase from 7.9 to 8.6, with progress tracked through the EmailAnalytics dashboards and weekly reporting. Governance changes folded weekly reporting reviews into team operations to sustain the improvement and maintain continued visibility on response metrics.
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Smart Sites | Professional Services | 150 | $20M | United States | EmailAnalytics | EmailAnalytics | Analytics and BI | 2025 | n/a |
In 2025, SmartSites implemented EmailAnalytics for their sales and customer-service teams in the United States to enforce a 4-hour reply SLA. The EmailAnalytics deployment used a straightforward SaaS integration of team Gmail accounts into EmailAnalytics dashboards, centralizing inbound and outbound email metrics for goal tracking. The implementation leveraged Analytics and BI capabilities to set response-time targets and generate weekly email summaries for visibility.
Operational scope covered US-based sales and customer service groups, with dashboards and scheduled reporting used to drive accountability and SLA adherence. Governance centered on team level goal configuration and automated weekly summaries, rather than heavy workflow reengineering. The rollout delivered a measurable outcome, with average response time falling by 60.4% within two months.
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