List of Emplifi Social Commerce Cloud Customers
Columbus, 43219, OH,
United States
Since 2010, our global team of researchers has been studying Emplifi Social Commerce Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Emplifi Social Commerce Cloud for eCommerce from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Emplifi Social Commerce Cloud for eCommerce include: Currys, a United Kingdom based Retail organisation with 24000 employees and revenues of $11.25 billion, The Portofino Hotel & Marina, a United States based Leisure and Hospitality organisation with 150 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Emplifi Social Commerce Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Emplifi Social Commerce Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Currys | Retail | 24000 | $11.3B | United Kingdom | Emplifi | Emplifi Social Commerce Cloud | eCommerce | 2022 | n/a |
In 2022, Currys implemented Emplifi Social Commerce Cloud to extend its omnichannel eCommerce and customer care capabilities. The deployment targeted live commerce and advisor functionality to provide customers on demand access to product experts for purchase advice and post purchase support.
Currys configured Emplifi Social Commerce Cloud to run Emplifi Live Advisor and ShopLive style capabilities, enabling live demos, consultations, and RepairLive two way video sessions that connect customers with an in hub engineer. The implementation included one to one video sessions, a one click add to basket checkout pathway, and instrumentation for sales attribution and post call feedback as core functional workflows.
The rollout began on laptop channels and was scheduled to expand into the TV category by January 2023 and into Major Domestic Appliances via Currys contact centres with roughly 60 experts provisioned to serve demand. Operationally engineers use downtime between video calls to perform hardware fixes, creating an agile support loop that increases on call productivity and resource utilization.
Currys integrated the live commerce flows with its online catalogue and checkout and instrumented multi point data capture to route customers, measure engagement, and optimize service performance. RepairLive delivered a call to action engagement rate that exceeds the vendor benchmark by 497 percent and an average customer satisfaction score of 4.7 out of 5, providing explicit validation of the configured live commerce and care workflows.
|
 |
The Portofino Hotel & Marina | Leisure and Hospitality | 150 | $30M | United States | Emplifi | Emplifi Social Commerce Cloud | eCommerce | 2020 | n/a |
In 2020, The Portofino Hotel & Marina implemented Emplifi Social Commerce Cloud to add an eCommerce layer to its customer-facing website. The Emplifi Social Commerce Cloud deployment was embedded on the hotel website, providing a social storefront and content-driven shopping experiences integrated into site pages. Implementation scope was focused on the public web channel and direct consumer engagement, managed by the hotel's digital marketing and revenue teams.
Configuration emphasized social commerce capabilities common to the eCommerce category, including shoppable content, content management for promotional assets, and customer interaction workflows. The solution consolidated online product and package presentation into the website experience and used analytics and commerce orchestration components for ongoing content updates and campaign operations. Governance and operational ownership remained with the hotel marketing and site operations processes, with edits and campaign rollouts executed through existing web content workflows.
|
Buyer Intent: Companies Evaluating Emplifi Social Commerce Cloud
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||