List of Empolis Content Express Customers
Guetersloh, 33334,
Germany
Since 2010, our global team of researchers has been studying Empolis Content Express customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Empolis Content Express for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Empolis Content Express for Customer Experience include: BMW Germany, a Germany based Automotive organisation with 86895 employees and revenues of $114.25 billion, Bosch Rexroth, a Germany based Manufacturing organisation with 33800 employees and revenues of $7.53 billion, DAF Trucks Netherlands, a Netherlands based Automotive organisation with 8721 employees and revenues of $5.00 billion and many others.
Contact us if you need a completed and verified list of companies using Empolis Content Express, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BMW Germany | Automotive | 86895 | $114.3B | Germany | Empolis | Empolis Content Express | Customer Experience | 2021 | n/a |
In 2021, BMW Germany implemented Empolis Content Express as a Customer Experience solution to deliver configuration specific operating manuals and contextual product information on the vehicle onboard display. Empolis lists BMW Germany as a customer for Product and Customer Experience area use, and the deployment focuses on integrated, context aware content delivery within Germany.
The implementation centers on reuse of texts and media and efficient translation management to produce tailored information for drivers across vehicle configurations. Empolis Content Express was applied to author and manage configuration specific content variants, enabling reuse of media assets and translation packages to reduce duplication of content across options and trims. The scope is explicitly the product and customer experience domain, with content surfaced directly to the vehicle onboard display for end user consumption.
Architecturally the work emphasizes a content authoring and reuse layer coupled to a translation management workflow and a content provisioning pipeline to the vehicle infotainment or onboard systems. Functional capabilities implemented include configuration aware content modeling, centralized media reuse, translation orchestration, and contextualization logic to map vehicle options to the correct information set. Integration points are oriented to content delivery targets on the vehicle onboard display and to internal authoring and localization processes.
Operational governance was organized around centralized content governance and translation workflow orchestration to ensure consistency of contextual product information across configurations and markets. The implementation impacted product documentation and customer experience teams by shifting content production toward component reuse and structured translation handoffs.
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Bosch Rexroth | Manufacturing | 33800 | $7.5B | Germany | Empolis | Empolis Content Express | Customer Experience | 2019 | n/a |
In 2019 Bosch Rexroth implemented Empolis Content Express in the Customer Experience category to build a Content Delivery Portal for product documentation. The Empolis Content Express deployment focused on delivering modular, iiRDS tagged product information as an alternative to large PDF manuals.
Implementation work centered on content modularization, structured authoring, iiRDS metadata tagging and a faceted search driven delivery layer, enabling targeted content delivery to customers and service technicians. Functional capabilities included topic based content reuse, centralized content indexing and a customer facing portal UI optimized for findability.
The Content Delivery Portal went live in summer 2020, operating in Germany and serving both external customers and field service technicians. The portal was reported to deliver an Amazon feeling for users, with faster findability and support for fault finding workflows.
Governance and operationalization emphasized consistent iiRDS tagging and taxonomy control to sustain modular content publishing and support ongoing documentation conversion. Outcomes explicitly reported included measurable time savings in fault finding workflows and improved customer facing documentation access.
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DAF Trucks Netherlands | Automotive | 8721 | $5.0B | Netherlands | Empolis | Empolis Content Express | Customer Experience | 2022 | n/a |
In 2022, DAF Trucks Netherlands implemented Empolis Content Express, deploying a DITA based modular content management system within its Customer Experience portfolio. The deployment targeted Product Information / Technical Documentation to modernize structured authoring and to enable consistent component reuse across technical publications.
The Empolis Content Express implementation configured a modular CCMS with component content management, DITA based structured authoring, centralized content metadata, and single source publishing workflows for multiple output channels. Standard capabilities implemented included version control, topic reuse and assembly for product documentation, and template driven multi output publishing. Empolis Content Express is used to manage content modules and publishing pipelines for technical manuals and product information assets.
Operational scope was the Netherlands, with primary users in technical publications and product information teams responsible for authoring, assembly and content governance. The engagement covered migration to a modular CCMS and content delivery improvements to support digital product experiences and multiple output channels.
The program timeline years are estimated from Empolis event materials announcing the migration presentation, and governance measures emphasized content model standardization and revised authoring workflows. Rollout details presented at the event focused on establishing modular content practices and publishing pipelines to sustain ongoing technical documentation production.
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