List of Enghouse Interactive Contact Center Enterprise Customers
Enghouse Interactive Canada
16605 North 28th Ave, Suite 101,
Phoenix, 85053, AZ,
United States
Phoenix, 85053, AZ,
United States
1 602-789-2800
Professional Services
1882
$410M
Since 2010, our global team of researchers has been studying Enghouse Interactive Contact Center Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Contact Center Enterprise for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Contact Center Enterprise for Call Center include: BT Global Services, a United Kingdom based Communications organisation with 102037 employees and revenues of $28.99 billion, TELUS Corporation, a Canada based Professional Services organisation with 111500 employees and revenues of $14.85 billion, 1&1 Internet, a Germany based Communications organisation with 3155 employees and revenues of $4.30 billion, Cardiff Council, a United Kingdom based Government organisation with 14757 employees and revenues of $3.50 billion, P & O Ferries, a United Kingdom based Transportation organisation with 2000 employees and revenues of $170.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Contact Center Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Enghouse Interactive Contact Center Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1&1 Internet | Communications | 3155 | $4.3B | Germany | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a |
In 2014, 1&1 Internet deployed Enghouse Interactive Contact Center Enterprise in a Call Center initiative to shift contact center operations to a cloud based model. The deployment used Enghouse Interactive Contact Center Enterprise to centralize voice self service and routing capabilities, aligning the application to 1&1 Internet’s customer service function and contact center architecture.
Configuration emphasized the platform’s API set and orchestration capabilities, enabling automated provisioning and lifecycle management across CCSP applications. Functional modules implemented included the voice self service IVR, a routing engine for live agent queuing, and API driven configuration automation to reduce manual touch points and improve consistency of customer interaction handling.
The implementation integrated Enghouse Interactive Contact Center Enterprise with 1&1’s Call Data Analyzer, CDA, which is 1&1’s business call process logic platform, using CCSP’s APIs to surface call logic into both IVR and agent routing flows. Operational coverage targeted customer service hotlines and inbound contact handling across 1&1’s service footprint in Germany, and integration with CDA streamlined transitions between automated voice flows and live agents.
Governance and rollout focused on API driven automation to enforce configuration standards and accelerate updates across CCSP applications, which changed operational processes for IVR management and agent routing. Public outcomes tied to the initiative include November 2015 industry research in Chip that rated 1&1 Internet number one in the Mobile Operator category and number one in Fixed Network and Internet, with contact center performance scores of accessibility 98, waiting time 94, and service 93, signaling strong external customer experience results following the cloud based deployment.
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Anheuser-Busch Employees Credit Union | Banking and Financial Services | 380 | $70M | United States | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2010 | n/a |
In 2010, Anheuser-Busch Employees Credit Union deployed Enghouse Interactive Contact Center Enterprise to centralize and manage all member voice interactions. Enghouse Interactive Contact Center Enterprise was implemented as the credit union Call Center solution supporting member services and contact center operations across multiple branches.
The implementation used the product modular design to enable voice interaction management and to support expansion of ports and feature sets without wholesale reconfiguration. The deployment included the SVP component to provide a unified foundation for voice interactions, and it incorporated management capabilities for VoiceXML and Java gateways to orchestrate inbound and outbound call flows and IVR logic.
Integrations were scoped around voice gateway management, with explicit integration into VoiceXML and Java gateway environments via the SVP component, providing an open framework for future function additions. Configuration and port expansion were performed at branch level, allowing the credit union to add capacity and capabilities per site while retaining a consistent application stack.
Governance focused on operational consolidation of member voice channels and centralized management of gateway and VoiceXML assets, aligning contact center operations and member services under a single Call Center platform. The solution’s open framework is noted for scalability and the capability to add new features and functions as the credit union's requirements evolve.
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BT Global Services | Communications | 102037 | $29.0B | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a |
In 2014, BT Global Services deployed Enghouse Interactive Contact Center Enterprise as a global cloud contact centre solution. The Enghouse Interactive Contact Center Enterprise implementation served as BT's Call Center platform for hosted multimedia contact handling across voice, web and other multimedia channels.
The deployment used a hosted multimedia architecture that required no onsite hardware, enabling provisioning in weeks and scaling in days, while a predictable pay as you go commercial model reduced capital expenditure. Four interconnected hosting locations in London, New York, Hong Kong and Dublin provided the core footprint, supplemented by access gateways in Latin America and South Africa to extend geographic reach and resilience.
BT operated the service as either a standalone managed contact centre or as an overlay to existing contact centre infrastructure, providing comprehensive facilities for internet connected virtual agents to work anywhere in the world. Functional capabilities aligned to Call Center operations included multimedia routing, hosted agent desktop functionality and centralized tenancy management with geographically distributed failover.
Operational coverage included multiple BT divisions and external enterprise customers such as GlaxoSmithKline, Fiat Group Capital, Standard Life and Nuffield Health, reflecting use across corporate customer service and contact centre functions. Governance emphasized global reach and resilience through distributed hosting, and the Enghouse Interactive Cloud based approach prioritized rapid time to market and scalable virtual agent operations.
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Cardiff Council | Government | 14757 | $3.5B | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2015 | n/a |
In 2015 Cardiff Council implemented Enghouse Interactive Contact Center Enterprise, a Call Center application to support the Connect to Cardiff contact centre. The deployment was scoped to a single public sector contact centre and configured for approximately 50 agents, aligning the application with citizen-facing service delivery across council customer service functions.
The solution integrated Mitel telephony with Enghouse Interactive Contact Center Enterprise to deliver rich telephony features and an agent desktop experience. Implementation work focused on centralized call routing, automatic call distribution and skills based routing, telephony control and session logging, and operational reporting to enable supervision of inbound citizen interactions.
Governance centered on configuring accessibility and social inclusion controls to meet the government social inclusion directive, helping Connect to Cardiff make public services more accessible to citizens. Operational coverage remained concentrated on the Connect to Cardiff contact centre, with configuration governance established to preserve accessibility settings and telephony behavior tied to agent profiles.
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EarthBend | Professional Services | 100 | $12M | United States | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2016 | n/a |
In 2016, EarthBend implemented Enghouse Interactive Contact Center Enterprise and adopted Enghouse Interactive’s Contact Center: Service Provider CCSP as its cloud contact center platform. Following an exhaustive vendor selection process, EB360 selected CCSP, a multi-tenant contact center as a service platform designed to deliver feature rich contact center functionality to business clients from the cloud.
The deployment used the multi-tenant CCaaS architecture of Enghouse Interactive Contact Center Enterprise to enable standard Call Center capabilities, including automatic call distribution, interactive voice response, skills based routing, and centralized administration and reporting. Configuration focused on tenant isolation and role based access controls, with provisioning and management performed through the vendor’s cloud console and administration portals.
Operational scope encompassed EarthBend’s customer facing contact operations for its professional services organization, supporting service and support workflows across the company. Governance emphasized cloud tenancy configuration, user and permission workflows, and phased cutover to the hosted environment to align agents and supervisors to the new contact handling and reporting processes.
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Professional Services | 100 | $18M | Netherlands | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2017 | n/a |
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Leisure and Hospitality | 100 | $10M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2012 | n/a |
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Professional Services | 311 | $21M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2012 | n/a |
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Transportation | 2000 | $170M | United Kingdom | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2016 | n/a |
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Professional Services | 111500 | $14.9B | Canada | Enghouse Interactive | Enghouse Interactive Contact Center Enterprise | Call Center | 2014 | n/a |
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Buyer Intent: Companies Evaluating Enghouse Interactive Contact Center Enterprise
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Enghouse Interactive Contact Center Enterprise. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Enghouse Interactive Contact Center Enterprise for Call Center include:
- 910 Advisors, a United States based Professional Services organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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910 Advisors | Professional Services | 20 | $2M | United States | 2025-03-12 |
FAQ - APPS RUN THE WORLD Enghouse Interactive Contact Center Enterprise Coverage
Enghouse Interactive Contact Center Enterprise is a Call Center solution from Enghouse Interactive.
Companies worldwide use Enghouse Interactive Contact Center Enterprise, from small firms to large enterprises across 21+ industries.
Organizations such as BT Global Services, TELUS Corporation, 1&1 Internet, Cardiff Council and P & O Ferries are recorded users of
Enghouse Interactive Contact Center Enterprise for Call Center.
Companies using Enghouse Interactive Contact Center Enterprise are most concentrated in Communications, Professional Services and Government, with adoption spanning over 21 industries.
Companies using Enghouse Interactive Contact Center Enterprise are most concentrated in United Kingdom, Canada and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Enghouse Interactive Contact Center Enterprise across Americas, EMEA, and APAC.
Companies using Enghouse Interactive Contact Center Enterprise range from small businesses with 0-100 employees - 30%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 30%.
Customers of Enghouse Interactive Contact Center Enterprise include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Enghouse Interactive Contact Center Enterprise customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.